masvoz participate as an exhibitor at the trade show of the 13th edition of the meeting Customer Relationship + Call Center, to be held at IFEMA (Madrid) on 1st and 2nd December, and where you have the opportunity to make significant improvements in their services.<\/p>\n
First of all, the new Oversight Panel, a comprehensive tool that enables Customer Services watch and listen in real time the calls are being received, following the occupation of the destinations, the status of agents and all level parameters associated with the various groups receiving calls service.<\/p>\n
The data shows the application in real time to control the quality of service offered by the call center, either internal or external. In addition, the tool integrates voice and SMS in a single application, which allows management of contacts in a unified, facilitating access to functionalities contact center multichannel, such as automatic SMS to users who have called and they have not been addressed.<\/p>\n
Finally, masvoz<\/strong> has a multi-language speech recognition (ASR) and speech synthesis (TTS)<\/strong>, which enables the network configuration of a voice portal with full integration with client systems platform. A group of professionals masvoz<\/strong> will be available to visitors to the show for demonstrations on-line services and advise on the best options for Customer Service. \u00a0<\/p>\n