{"id":31008,"date":"2016-07-12T09:00:00","date_gmt":"2016-07-12T07:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogall-you-need-to-know-before-hiring-a-virtual-pbx\/"},"modified":"2023-12-13T15:23:04","modified_gmt":"2023-12-13T14:23:04","slug":"blogall-you-need-to-know-before-hiring-a-virtual-pbx","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/blogall-you-need-to-know-before-hiring-a-virtual-pbx\/","title":{"rendered":"All you need to know before hiring a virtual PBX"},"content":{"rendered":"<p>The virtual PBX is an advanced communication uses IP technology facilitating a varied number of telephone stations can send and receive calls. \u00a0<\/p>\n<p>A <strong>PBX\u00a0is virtual<\/strong> when, instead of being a physical equipment to be purchased and installed in an office, this is a digital software that is located on servers in the cloud (in the <strong>&#8216;cloud&#8217;<\/strong>) and is managed web interfaces. This opens the door to virtualization contracting models pay per use, since the unit is no longer a team that is bought, but a service that is used. \u00a0<\/p>\n<h5><strong>Advantages of Virtual PBX<\/strong><\/h5>\n<p>Every day more companies of different size and volume of business change their old physical PBXs by<strong> virtual PBXs<\/strong>, as it provides many advantages:<\/p>\n<ol>\n<li><strong>Quick installation and configuration<\/strong>, it does not require wiring, or hiring traditional telephone lines nor expensive equipment.<\/li>\n<li><strong>Triple cost reduction<\/strong>: installation, so mentioned in the previous point, maintenance, because the proper functioning communications in the cloud supplier is responsible, and consumption, because the phone bill will be reduced by up to 80% and also internal calls are free, even if the headquarters are located in different geographical locations.<\/li>\n<li><strong>Scalability and flexibility<\/strong>. With a virtual PBX, you can enlarge and reduce the number of extensions easily, thus adapting to the specific needs of each moment.<\/li>\n<li><strong>Always updated<\/strong>: cloud systems are always updated to the latest version or incorporate new features developed by the supplier, without the need for service stoppages or need a specialist installer to upgrade the software.<\/li>\n<\/ol>\n<h5><strong>Key features of a virtual PBX<\/strong><\/h5>\n<p>The current market offers a wide variety of virtual PBXs so that the choice of one or the other must necessarily go through a comprehensive comparative process that have to consider the following elements:<\/p>\n<ul>\n<li>Does it present an<a target=\"_blank\" href=\"\/\/www.masvoz.es\/productos\/panel-de-control\" rel=\"noopener\"> intuitive and easy to use interface<\/a> that streamline processes and minimize errors?<\/li>\n<li>Does it include <a target=\"_blank\" href=\"\/\/www.masvoz.es\/productos\/centralita-virtual\/funcionalidades\" rel=\"noopener\">advanced features <\/a>such as intelligent routing and virtual receptionists?<\/li>\n<li>Does it facilitate labor mobility through<a target=\"_blank\" href=\"\/\/www.masvoz.es\/productos\/soluciones-byod\" rel=\"noopener\"> BYOD<\/a> (&#8220;Bring Your Own Device&#8221;) solutions?<\/li>\n<li>Does it integrate tools that provide a complete, fast and at any time of all <a target=\"_blank\" href=\"\/\/www.masvoz.es\/productos\/panel-de-control-estadisticas\" rel=\"noopener\">activity analysis<\/a>?<\/li>\n<li>Does it integrate and &#8220;understands&#8221; perfectly with the rest of technological solutions already implemented in the company as CRMs, ERPs or Contact Centers?<\/li>\n<li>Does calls encrypted to ensure privacy of communications?<\/li>\n<\/ul>\n<p>\u00a0 And when comparing different virtual PBXs similar in some all the above aspects, then the supplier guarantees will be decisive, and it should be checked two additional conditions:<\/p>\n<ul>\n<li>Do you\u00a0<a target=\"_blank\" href=\"\/\/www.masvoz.es\/acerca-de\/empresa\" rel=\"noopener\">authorized as a telecommunications operator <\/a>by the National Commission Markets and Competition (CNMC) or is merely a reseller&#8217;s phone provider?<\/li>\n<li>Does an SLA contract &#8211; &#8220;Service Level Agreement&#8221; &#8211; not less than 99.9%?<\/li>\n<\/ul>\n<p>In conclusion, the advantages offered by virtual PBX on resource optimization, cost reduction, increased productivity and increased quality in customer relations, among others, also requires a rigorous selection process to ensure the better choice, ie, that unit that best fits the needs of the company with maximum guarantees.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The virtual PBX is an advanced communication uses IP technology facilitating a varied number of telephone stations can send and receive calls.<\/p>\n","protected":false},"author":1,"featured_media":31009,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2139],"tags":[],"class_list":["post-31008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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