{"id":31107,"date":"2017-03-28T08:30:46","date_gmt":"2017-03-28T08:30:46","guid":{"rendered":"https:\/\/enreach.es\/blog\/91-of-companies-prefer-virtual-pbxs\/"},"modified":"2022-06-23T13:55:41","modified_gmt":"2022-06-23T13:55:41","slug":"91-of-companies-prefer-virtual-pbxs","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/91-of-companies-prefer-virtual-pbxs\/","title":{"rendered":"91% of companies prefer virtual PBXs"},"content":{"rendered":"<p>SoftDoit, the leading software comparator in Spain and Latin America, has presented the conclusions of its first report on the &#8220;Current Situation of PBX Software&#8221; in which several companies have participated and in which masvoz has played a prominent role. This report reveals that more than 80% of the PBX software providers have increased their sales during 2016, that in more than half the cases the increase was more than 30% and that 9 out of 10 users prefer the virtual PBXs to the physical ones.<\/p>\n<p>In 2016, <strong>81.8% of the <\/strong><a href=\"https:\/\/www.masvoz.net\/virtual-pbx\"><strong>PBX<\/strong><\/a><strong> software suppliers experienced a remarkable increase in sales<\/strong>, of which 53.6% increased their sales by over 20%. Thus, all suppliers believe that <strong>growth will continue<\/strong> in 2017: 45.5% expect it to grow above 30%, while 27.3% believe that growth will be between 20% and 30%.<\/p>\n<p><strong>Current Preferences<\/strong><\/p>\n<p>With regard to the current preferences of customers and suppliers of PBX software:<\/p>\n<ul>\n<li>4% prefer <a href=\"https:\/\/www.masvoz.net\/virtual-pbx\/benefits\"><strong>cloud-hosted software<\/strong><\/a> while 63.6% opt for a hybrid hosting solution between the cloud and the company&#8217;s own servers.<\/li>\n<\/ul>\n<ul>\n<li>5% prefer <a href=\"https:\/\/www.masvoz.net\/who-we-are\"><strong>payment for use<\/strong><\/a>, while 18.2% prefers the single payment and 36.4% makes both payment formulas available to their customers.<\/li>\n<\/ul>\n<ul>\n<li>As regards the time it takes for a <strong>PBX software<\/strong> client to change solution, 67% takes between 2 and 5 years, 27.3% between 5 and 8, and 18.2% wait 8 years or plus. Only 9.1% change each year.<\/li>\n<\/ul>\n<ul>\n<li><strong>91% of customers prefer <\/strong><a href=\"https:\/\/www.masvoz.net\/sip-trunk\"><strong>virtual PBXs<\/strong><\/a>, compared to 9% who opt for a physical PBX solution, with the savings of migrating to <strong>IP telephony<\/strong> the main reason.<\/li>\n<\/ul>\n<ul>\n<li>As for number of extensions, almost half, 45.5% request between <strong>5 and 9 extensions<\/strong>, 36.4%, 10 to 29, and 18.2%, from 30 to 49.<\/li>\n<\/ul>\n<ul>\n<li>As far as the <a href=\"https:\/\/www.masvoz.net\/virtual-pbx\/features\/\"><strong>functions<\/strong><\/a><strong> most valued by customers<\/strong> are concerned, 81.8% prefers the diversion by schedules and by prefix, 72.2% more value an <strong>interactive voice response<\/strong> and <strong>complete call statistics<\/strong> and, with 63.6%, functions like <strong>call queues<\/strong>, <a href=\"https:\/\/www.masvoz.net\/virtual-pbx\/terminals-and-mobility\"><strong>mobile extensions<\/strong><\/a> and <strong>recordings<\/strong>.<\/li>\n<\/ul>\n<p><strong>Future Trends in PBX Functionalities<\/strong><\/p>\n<p>Asked the suppliers about what they believe will be <strong>the trends in the future of PBX software,<\/strong> have highlighted, among others:<\/p>\n<ul>\n<li><strong>Greater integration<\/strong> with previous systems.<\/li>\n<li>Absolute <strong>integration of mobile and fixed communications<\/strong>.<\/li>\n<li><strong>Unification of the functionalities<\/strong> oriented to <strong>improve the customer experience<\/strong> and the image of the company.<\/li>\n<li><strong>Integrated virtual management<\/strong> of the PBX.<\/li>\n<li>Increase and <strong>improve the software security<\/strong>.<\/li>\n<li><strong>Integration with CRM<\/strong> and other computer tools.<\/li>\n<li><strong>Total convergence<\/strong>: a single extension of the switchboard from both the fixed station and the mobile phone.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>SoftDoit, the leading software comparator in Spain and Latin America, has presented the conclusions of its first report on the &#8220;Current Situation of PBX Software&#8221; in which several companies have participated and in which masvoz has played a prominent role. This report reveals that more than 80% of the PBX software providers have increased their&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/en\/blog\/91-of-companies-prefer-virtual-pbxs\/\" title=\"Read 91% of companies prefer virtual PBXs\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":31108,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2141],"tags":[],"class_list":["post-31107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>91% of companies prefer virtual PBXs - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/91-of-companies-prefer-virtual-pbxs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"91% of companies prefer virtual PBXs - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"SoftDoit, the leading software comparator in Spain and Latin America, has presented the conclusions of its first report on the &#8220;Current Situation of PBX Software&#8221; in which several companies have participated and in which masvoz has played a prominent role. This report reveals that more than 80% of the PBX software providers have increased their... 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