{"id":31160,"date":"2017-05-16T07:00:30","date_gmt":"2017-05-16T05:00:30","guid":{"rendered":"https:\/\/enreach.es\/blog\/improving-relations-between-companies-and-customers-thanks-to-smart-telephony\/"},"modified":"2022-06-23T13:55:45","modified_gmt":"2022-06-23T13:55:45","slug":"improving-relations-between-companies-and-customers-thanks-to-smart-telephony","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/improving-relations-between-companies-and-customers-thanks-to-smart-telephony\/","title":{"rendered":"Improving relations between companies and customers, thanks to smart telephony"},"content":{"rendered":"

For more than 17 years, Unisono Group\u00a0has been a benchmark in the Contact Center BPO industry and is recognized in the market as a pioneer in technology and innovation. Focused on improving the customer experience in all areas of relationship: multi-channel contact center, Business Process Services (BPS) and consulting, Unisono seeks to generate layers of value in all business processes within the relationship with its customers.<\/p>\n

Due to the large number of clients, the high volume of calls and the specifics of each of the projects of its call center, Unisono<\/a> needed to have a global, flexible and advanced phone numbering service<\/strong> to respond to the needs of each client.<\/p>\n

Phone numbering with added value<\/strong><\/h5>\n

In order to continue offering its customers a high quality service in line with the current digital transformation<\/strong>, Unisono needed a strategic partner that would provide the necessary technological tools.<\/p>\n

The phone numbering<\/a> in the cloud of masvoz<\/a> allows access to a control panel\u00a0which the specific requirements<\/a> of each service can be configured: hourly telephone assistance<\/strong> conditions, welcome voice calls<\/strong>, IVRs<\/strong>, voice mailboxes<\/strong>…<\/p>\n

\n

“The phone numbering of masvoz gives us an important added value: the constant ability to adapt to each new scenario, the agile and direct contact, the flexibility to adjust to the needs and to fulfill the high quality that our customers demand,” explains Javier Rinc\u00f3n, CTO of\u00a0Unisono Group.<\/p>\n<\/blockquote>\n

Manage more than 1 million calls per year<\/strong><\/h5>\n

At present, masvoz provides Unisono Group with more than 70 active numbering services, including commercial numbers<\/a> <\/strong>900, 901 and 902; and national and international geographic numbers<\/a><\/strong>, with which they manage more than 98,000 calls per month, which is equivalent to more than 1 million calls per year.<\/p>\n","protected":false},"excerpt":{"rendered":"

For more than 17 years, Unisono Group\u00a0has been a benchmark in the Contact Center BPO industry and is recognized in the market as a pioneer in technology and innovation. Focused on improving the customer experience in all areas of relationship: multi-channel contact center, Business Process Services (BPS) and consulting, Unisono seeks to generate layers of… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":27968,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2141],"tags":[],"class_list":["post-31160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nImproving relations between companies and customers, thanks to smart telephony - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/improving-relations-between-companies-and-customers-thanks-to-smart-telephony\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving relations between companies and customers, thanks to smart telephony - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"For more than 17 years, Unisono Group\u00a0has been a benchmark in the Contact Center BPO industry and is recognized in the market as a pioneer in technology and innovation. Focused on improving the customer experience in all areas of relationship: multi-channel contact center, Business Process Services (BPS) and consulting, Unisono seeks to generate layers of... 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