{"id":43070,"date":"2023-06-15T07:00:38","date_gmt":"2023-06-15T05:00:38","guid":{"rendered":"https:\/\/enreach.es\/?p=43070"},"modified":"2023-12-13T12:09:40","modified_gmt":"2023-12-13T11:09:40","slug":"6-advantages-for-call-centre-agents-who-work-remotely","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/","title":{"rendered":"6 Advantages For Call Centre Agents Who Work Remotely"},"content":{"rendered":"

Is there any advantage of call centre agents working from home? In this post we will highlight why the remote work culture is a great advantage for contact centre operations.<\/p>\n

The option to work from home has gained momentum in recent years, with a 140% increase since 2015, according to Global Workplace Analytics.<\/p>\n

With the right tools and agents, remote work can yield significant business benefits; this has been a key factor in the adoption of the cloud-based contact centre<\/a>, as it makes it a secure, simple and cost-effective solution<\/strong>.<\/p>\n

What Are The Advantages Of Remote Work For Contact Centres?<\/strong><\/h3>\n

1) Increased Flexibility<\/strong><\/h3>\n

Work-from-home agents make it easy to scale based on business needs by increasing the number of agents during shift changes and peak periods and decreasing the number on regular business days.<\/p>\n

2) Cost Savings<\/strong><\/h3>\n

Call centre employees who work remotely save companies time and money, both in computer equipment, as well as in maintenance fees and extra office expenses, among others.<\/p>\n

3) 24\/7 Customer Support<\/strong><\/h3>\n

Agents who work from home can perform their tasks anywhere in the world and in different time zones. In this way, 24\/7 support can be offered every day of the year.<\/p>\n

4) Expansion Of Talent In The Team<\/strong><\/h3>\n

Some agents may not feel comfortable with the stressful situations that are sometimes generated in contact centres. It can be a loss for a company to force a highly skilled customer service representative to work in an office environment, and it could cost some of them to consider other employment alternatives<\/strong>.<\/p>\n

With a cloud-based contact centre, call centre employees can work from home, enjoying flexibility and leveraging the best skills of each agent.<\/p>\n

5) Motivation Of Employees<\/strong><\/h3>\n

Call centre employees can request some changes in their daily routines. During these periods, companies can have agents work from home, thus significantly improving team performance and motivation.<\/p>\n

6) Accessibility Worldwide<\/strong><\/h3>\n

Remote work makes it easy for centre agents to connect from anywhere with a computer, Internet access, and a headset to continue helping customers. Thus, you can optimize the workforce in a contact centre with remote agents and take advantage of many more advantages offered by cloud technology.<\/p>\n","protected":false},"excerpt":{"rendered":"

Is there any advantage of call centre agents working from home? In this post we will highlight why the remote work culture is a great advantage for contact centre operations. The option to work from home has gained momentum in recent years, with a 140% increase since 2015, according to Global Workplace Analytics. With the… Read more »<\/a><\/p>\n","protected":false},"author":7,"featured_media":43374,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[5191],"tags":[4145,3113,5161,3119,3278,4297,3216,3178,4789,3170,3407,5164,3193,4790,4118,5230],"class_list":["post-43070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smart-contact-center","tag-accessibility","tag-call-center-en","tag-call-center-en-2","tag-cloud-contact-center-en","tag-cloudcomms-en","tag-cost-savings","tag-customer-service","tag-flexibility","tag-motivation","tag-remote-work","tag-scalability","tag-servicio-al-cliente-en","tag-servicio-al-cliente","tag-talent-en","tag-telecommuting","tag-teletrabajo-en"],"acf":[],"yoast_head":"\n6 Advantages For Call Centre Agents Who Work Remotely - Enreach ES<\/title>\n<meta name=\"description\" content=\"With a cloud-based call centre, agents can work from home and enjoy multiple benefits such as flexibility and mobility.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 Advantages For Call Centre Agents Who Work Remotely - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"With a cloud-based call centre, agents can work from home and enjoy multiple benefits such as flexibility and mobility.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-15T05:00:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-13T11:09:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1620\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Product User\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Product User\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\"},\"author\":{\"name\":\"Product User\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4\"},\"headline\":\"6 Advantages For Call Centre Agents Who Work Remotely\",\"datePublished\":\"2023-06-15T05:00:38+00:00\",\"dateModified\":\"2023-12-13T11:09:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\"},\"wordCount\":360,\"image\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png\",\"keywords\":[\"accessibility\",\"call center\",\"call center\",\"cloud contact center\",\"CloudComms\",\"cost savings\",\"customer service\",\"flexibility\",\"motivation\",\"remote work\",\"scalability\",\"servicio al cliente\",\"servicio al cliente\",\"talent\",\"telecommuting\",\"teletrabajo\"],\"articleSection\":[\"Customer service\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\",\"url\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\",\"name\":\"6 Advantages For Call Centre Agents Who Work Remotely - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png\",\"datePublished\":\"2023-06-15T05:00:38+00:00\",\"dateModified\":\"2023-12-13T11:09:40+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4\"},\"description\":\"With a cloud-based call centre, agents can work from home and enjoy multiple benefits such as flexibility and mobility.\",\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage\",\"url\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png\",\"contentUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png\",\"width\":1620,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"6 Advantages For Call Centre Agents Who Work Remotely\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4\",\"name\":\"Product User\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g\",\"caption\":\"Product User\"},\"url\":\"https:\/\/enreach.es\/en\/blog\/author\/enreach-product-usr\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"6 Advantages For Call Centre Agents Who Work Remotely - Enreach ES","description":"With a cloud-based call centre, agents can work from home and enjoy multiple benefits such as flexibility and mobility.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/","og_locale":"en_US","og_type":"article","og_title":"6 Advantages For Call Centre Agents Who Work Remotely - Enreach ES","og_description":"With a cloud-based call centre, agents can work from home and enjoy multiple benefits such as flexibility and mobility.","og_url":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/","og_site_name":"Enreach ES","article_published_time":"2023-06-15T05:00:38+00:00","article_modified_time":"2023-12-13T11:09:40+00:00","og_image":[{"width":1620,"height":1080,"url":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png","type":"image\/png"}],"author":"Product User","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Product User","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/"},"author":{"name":"Product User","@id":"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4"},"headline":"6 Advantages For Call Centre Agents Who Work Remotely","datePublished":"2023-06-15T05:00:38+00:00","dateModified":"2023-12-13T11:09:40+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/"},"wordCount":360,"image":{"@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png","keywords":["accessibility","call center","call center","cloud contact center","CloudComms","cost savings","customer service","flexibility","motivation","remote work","scalability","servicio al cliente","servicio al cliente","talent","telecommuting","teletrabajo"],"articleSection":["Customer service"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/","url":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/","name":"6 Advantages For Call Centre Agents Who Work Remotely - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage"},"image":{"@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png","datePublished":"2023-06-15T05:00:38+00:00","dateModified":"2023-12-13T11:09:40+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4"},"description":"With a cloud-based call centre, agents can work from home and enjoy multiple benefits such as flexibility and mobility.","breadcrumb":{"@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#primaryimage","url":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png","contentUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/06\/post_75_linkedin_reduced.png","width":1620,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/en\/blog\/6-advantages-for-call-centre-agents-who-work-remotely\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/en\/"},{"@type":"ListItem","position":2,"name":"6 Advantages For Call Centre Agents Who Work Remotely"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4","name":"Product User","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g","caption":"Product User"},"url":"https:\/\/enreach.es\/en\/blog\/author\/enreach-product-usr\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/43070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/comments?post=43070"}],"version-history":[{"count":3,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/43070\/revisions"}],"predecessor-version":[{"id":43373,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/43070\/revisions\/43373"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/media\/43374"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/media?parent=43070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/categories?post=43070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/tags?post=43070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}