{"id":47085,"date":"2023-11-11T09:00:00","date_gmt":"2023-11-11T08:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/numero-virtual-ecommerce\/"},"modified":"2023-12-20T10:54:07","modified_gmt":"2023-12-20T09:54:07","slug":"virtual-number-ecommerce","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/virtual-number-ecommerce\/","title":{"rendered":"Which virtual numbers are best for your eCommerce"},"content":{"rendered":"\n
Level:<\/strong> Beginner<\/h5>\n\n\n\n

The telephone is still the primary means of contact for online businesses<\/strong>, closely followed by instant chat and email. The reason for its use is simple: it is immediate and builds trust<\/strong>. <\/p>\n\n\n\n

eCommerce businesses are already taking advantage of the benefits of virtual numbers and using them as a contact medium in online stores, effectively increasing sales and building trust with visitors.<\/strong><\/p>\n\n\n\n

WHAT IS A VIRTUAL NUMBER?<\/strong><\/h2>\n\n\n\n

A virtual number is a geographical, international or premium rate number<\/strong> that is not associated with a physical location and is stored in the cloud. <\/p>\n\n\n\n

As a virtual number, you can use it from anywhere<\/strong> with an internet connection, or you can redirect calls from the virtual number to another number to handle calls without an internet connection. <\/p>\n\n\n\n

In addition to the technological benefits, virtual numbers also offer significant cost savings<\/strong> for businesses<\/strong>, allowing them to subscribe to national geographical numbers for \u20ac5.40 per month<\/a> instead of the usual \u20ac15.00. <\/p>\n\n\n\n

Virtual numbers use VoIP technology<\/strong> and are part of IP telephony<\/a>, which sends communications over the Internet.<\/p>\n\n\n\n

WHY HAVE A CONTACT PHONE NUMBER IN YOUR E-COMMERCE?<\/strong><\/h2>\n\n\n\n

The problem with online shops is that customers don’t know who they’re dealing with<\/strong> and can’t get immediate answers to their questions. <\/p>\n\n\n\n

That’s why using a phone number as a contact method is the fastest way to help users<\/strong> and let them associate a voice with your brand. <\/p>\n\n\n\n

While many users will continue to make purchases without contact, others will prefer to send an email, but with a phone number you’ll reach the more traditional visitors looking for immediacy.<\/strong><\/p>\n\n\n\n

BUILD TRUST<\/strong><\/h3>\n\n\n\n

Visitors to your website want to buy a product you sell. The challenge is that you only have a few seconds to gain their trust<\/strong> and get them to check out. <\/p>\n\n\n\n

To do this, you need to use the tools available in your eCommerce, such as design, user reviews and contact methods <\/strong>such as your phone number. <\/p>\n\n\n\n

eCommerce sites that display a visible contact number instil confidence in their users,\u00a0who perceive it as a sign of security<\/strong>: they can contact a real person if they need to.\u00a0<\/p>\n\n\n\n

In addition, many people still\u00a0need to speak to the seller before making a purchase<\/strong>, even if they are sure they want to. It’s a way of confirming that it’s a safe place to buy.<\/p>\n\n\n\n

INCREASING SALES<\/strong><\/h3>\n\n\n\n

Often, callers only need to clear up a small doubt to decide to buy your product<\/strong>. <\/p>\n\n\n\n

Although you try to answer all the frequently asked questions on your website<\/strong>, sometimes it’s impossible to answer more personal questions in the FAQs. <\/p>\n\n\n\n

In these cases, a quick contact channel is essential<\/strong>. When a potential customer has a question, they can dial your phone number, resolve their doubts and then proceed to checkout.<\/p>\n\n\n\n

WHY SUBSCRIBE TO A VIRTUAL NUMBER IN YOUR E-COMMERCE?<\/strong><\/h2>\n\n\n\n

Why use a virtual number instead of a traditional phone number<\/strong> in an eCommerce business?<\/p>\n\n\n\n

First of all, consider that the type of numbering is the same<\/strong>, i.e. both a virtual number and a traditional number from Madrid will always start with 91<\/strong> and the cost of the call will be the same for your customers<\/strong>. <\/p>\n\n\n\n

The advantages of virtual numbering are mainly for the company that subscribes to it. There are many! Here are the seven best.<\/strong><\/p>\n\n\n\n

1. BETTER PRICE<\/strong><\/h3>\n\n\n\n

While a fixed line number with a traditional company usually costs around \u20ac15.00 per month, with VoIP it is possible to\u00a0subscribe to a virtual number for only \u20ac5.40 per month<\/strong>.<\/p>\n\n\n\n

2. TOTAL MOBILITY<\/strong><\/h3>\n\n\n\n

Just as you can run an e-business from anywhere with an Internet connection<\/strong>, the same applies to virtual numbers. <\/p>\n\n\n\n

With just an Internet connection, you have the freedom to manage calls from any device: smartphone, tablet, computer<\/strong>… and even from an IP phone if you prefer.<\/p>\n\n\n\n

3. VIRTUAL NUMBER FROM ANY COUNTRY<\/strong><\/h3>\n\n\n\n

For commercial reasons, you may prefer to have a number from Madrid or Barcelona rather than the province in which you are located<\/strong>. In these cases, virtual numbers are perfect. <\/p>\n\n\n\n

Because they are in the cloud, virtual numbers are not tied to the physical location of the business, so you can request a local number from any province<\/strong>.<\/p>\n\n\n\n

4. CALL FORWARDING WITHOUT INTERNET CONNECTION<\/strong><\/h3>\n\n\n\n

Unlike other devices,\u00a0calls received on your mobile do not require an Internet connection<\/strong>. This means that you can answer incoming calls or calls that others have forwarded to you from your mobile phone without needing an Internet connection.<\/p>\n\n\n\n

5. ANSWER CALLS FROM YOUR LAPTOP<\/strong><\/h3>\n\n\n\n

Since you don’t go anywhere without your laptop, you\u00a0can now use it to answer and make calls<\/strong>. All you need is a pair of headphones with a microphone.<\/p>\n\n\n\n

6. AUTOMATIC SCHEDULING<\/strong><\/h3>\n\n\n\n

It’s important that visitors to your website have a contact number, but that doesn’t mean you have to be available 24\/7<\/strong>.<\/p>\n\n\n\n

Given that e-commerce can take orders from anywhere in the world<\/strong>, at any time, it’s best to manage your opening hours.<\/p>\n\n\n\n

From the control panel of your virtual number, you can specify the times you are available<\/strong> and schedule an answering machine message for calls received outside of business hours.<\/p>\n\n\n\n

This way, people who need to contact you and call you outside of business hours will know when you are available and can call you back<\/strong>.<\/p>\n\n\n\n

7. VIRTUAL NUMBERS FROM OTHER COUNTRIES FOR YOUR E-COMMERCE<\/strong><\/h3>\n\n\n\n

Remember we mentioned that virtual numbers have no physical location? This means that you can also purchase numbering from other countries.<\/strong><\/p>\n\n\n\n

If your eCommerce receives a lot of traffic from abroad, consider subscribing to a virtual number from countries with more potential customers<\/strong>. By offering callers a direct and cost-free connection, you will increase the number of calls you receive and therefore your conversion rate. <\/p>\n\n\n\n

When listing different contact numbers on your website, we recommend that you include the contact number for each country for each language.<\/strong><\/p>\n\n\n\n

BOTTOM LINE<\/strong><\/strong><\/h2>\n\n\n\n

Including a phone number on your e-commerce site provides an immediate contact channel<\/strong> to resolve visitors’ doubts. By building trust, especially with new visitors unfamiliar with your brand<\/strong>, you can address their concerns and guide them to the shopping cart.<\/p>\n\n\n\n

Unlike traditional methods, virtual numbers allow you to be location-independent and obtain local numbering from anywhere in the world<\/strong>, as well as use any device to manage calls<\/strong>. <\/p>\n\n\n\n

Our virtual numbers offer a very intuitive control panel<\/strong> to configure service hours, for example. Request a demo and find out about our rates by calling our team of experts on +34 900 670 750<\/strong> or using the chat below.<\/p>\n","protected":false},"excerpt":{"rendered":"

The telephone is still the primary means of contact for online businesses, closely followed by instant chat and email. The reason for its use is simple:\u00a0it is immediate and builds trust.\u00a0eCommerce businesses are already taking advantage of the benefits of virtual numbers and using them as a contact medium in online stores,\u00a0effectively increasing sales and building trust with visitors.<\/p>\n","protected":false},"author":1,"featured_media":47088,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2139],"tags":[4051,3958,3498,5216,5212,5213,5214,5215,5217,5183,5218],"class_list":["post-47085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communications","tag-business-telephony","tag-ecommerce-en","tag-geographical-numbering","tag-international-numbering","tag-numeracion-internacional-en","tag-numero-virtual-en","tag-numeros-geograficos-en","tag-telefonia-para-empresas-en","tag-virtual-numbers","tag-voip-en-2","tag-voip-telephony"],"acf":[],"yoast_head":"\nWhich virtual numbers are best for your eCommerce - Enreach ES<\/title>\n<meta name=\"description\" content=\"The telephone is still the primary means of contact for online businesses, closely followed by instant chat and email. 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