{"id":48296,"date":"2024-02-20T11:43:02","date_gmt":"2024-02-20T10:43:02","guid":{"rendered":"https:\/\/enreach.es\/blog\/por-que-emplear-lineas-900-en-atencion-al-cliente\/"},"modified":"2024-02-28T11:07:17","modified_gmt":"2024-02-28T10:07:17","slug":"why-use-900-lines-for-customer-service","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/why-use-900-lines-for-customer-service\/","title":{"rendered":"Why use 900 lines for customer service"},"content":{"rendered":"\r\n<h5 class=\"wp-block-heading\"><strong>Level:<\/strong>\u00a0Beginners<\/h5>\r\n\r\n\r\n\r\n<p>When we think of numbering for call centres,\u00a0<strong>we always think of 900<\/strong>. Traditionally, customer service teams work with header numbers that start with these three digits. But why?<\/p>\r\n\r\n\r\n\r\n<p>Here are\u00a0<strong>four reasons why using a 900 line<\/strong>\u00a0to help your customers is beneficial:<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>1. IT&#8217;S MANDATORY FOR THE VAST MAJORITY OF COMPANIES<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Companies that\u00a0<strong>provide basic services of general interest<\/strong>\u00a0are required by law to have a 900 number for customer service.<\/p>\r\n\r\n\r\n\r\n<p>And those companies that receive calls from individuals with whom they have a contract\u00a0<strong>must have a 900 or alternative\u00a0<a href=\"https:\/\/enreach.es\/en\/telephone-numbering\/geographical-numbers\/\">geographical number<\/a>\u00a0for them<\/strong>.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>2. IT ALLOWS YOU TO HANDLE LARGE VOLUMES OF CALLS<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>There is\u00a0<strong>no limit to the capacity of a 900 number to handle incoming calls<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p>Furthermore, when combined with\u00a0<a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/\">advanced customer service software<\/a>, you can incorporate\u00a0<strong>prompts, schedules, queues, IVR and redirects<\/strong>\u00a0to help you better manage your traffic.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>3. IT INCREASES THE NUMBER OF INCOMING CALLS<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Unlike 901 or 902 numbers, these numbers\u00a0<strong>are completely free to callers<\/strong>. This makes customers more likely to call.<\/p>\r\n\r\n\r\n\r\n<p>They are also a sign of trust and a sign of a company that is accessible.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>4. IT GIVES THE IMAGE OF A NATIONAL COMPANY<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>It doesn&#8217;t matter if your business is large or small, a 900 number gives the\u00a0<strong>impression of a national presence<\/strong>. Unlike local numbers, customers\u00a0<strong>won&#8217;t associate you with a particular province<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p><strong>Do you have any questions about lines or would you like to\u00a0<a href=\"https:\/\/enreach.es\/en\/telephone-numbering\/900-lines\/\">order a 900 number<\/a>?<\/strong>\u00a0Contact our team of experts on\u00a0<strong>+34 900 670 750<\/strong>\u00a0or fill the form bellow.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>When we think of numbering for call centres,\u00a0we always think of 900. Traditionally, customer service teams work with header numbers that start with these three digits. But why? Here are\u00a0four reasons why using a 900 line\u00a0to help your customers is beneficial.<\/p>\n","protected":false},"author":1,"featured_media":48294,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2139],"tags":[5289,5143,4051,3216,5294,5295,5290,5291,5292,5293],"class_list":["post-48296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communications","tag-900-en","tag-atencion-al-cliente-en","tag-business-telephony","tag-customer-service","tag-free-numbering","tag-national-numbering","tag-numeracion-empresas-en","tag-numeracion-gratuita-en","tag-numeracion-nacional-en","tag-toll-free-numbering"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why use 900 lines for customer service - Enreach ES<\/title>\n<meta name=\"description\" content=\"When we think of numbering for call centres,\u00a0we always think of 900. Traditionally, customer service teams work with header numbers that start with these three digits. But why? Here are\u00a0four reasons why using a 900 line\u00a0to help your customers is beneficial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/why-use-900-lines-for-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why use 900 lines for customer service - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"When we think of numbering for call centres,\u00a0we always think of 900. Traditionally, customer service teams work with header numbers that start with these three digits. But why? 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