{"id":49916,"date":"2024-05-30T08:33:08","date_gmt":"2024-05-30T06:33:08","guid":{"rendered":"https:\/\/enreach.es\/?p=49916"},"modified":"2024-05-30T09:08:26","modified_gmt":"2024-05-30T07:08:26","slug":"virtual-pbx-with-phone-mobile-or-laptop","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/virtual-pbx-with-phone-mobile-or-laptop\/","title":{"rendered":"Virtual PBX with phone, mobile or laptop?"},"content":{"rendered":"<h5 style=\"font-weight: 400;\"><strong>Level:<\/strong> Beginner<\/h5>\n<p style=\"font-weight: 400;\">One of the most powerful advantages of <a href=\"https:\/\/enreach.es\/en\/business-communications\/enreach-contact\/\" target=\"_blank\" rel=\"noopener\">purchasing a virtual switchboard<\/a> is that we can integrate <strong>any device that has an Internet connection<\/strong>, although the most common ones are: landline phones, smartphones and, of course, computers.<\/p>\n<p style=\"font-weight: 400;\">When we say integrate, we mean that <strong>all the calls received or made by an office can be made through these devices<\/strong>, without losing any functionality (call transfer, hold, recording, etc.) and that, furthermore, <strong>all the activity is recorded <\/strong>in the switchboard&#8217;s control panel so that we can analyse our performance.<\/p>\n<p style=\"font-weight: 400;\">After this brief interlude, we ask you: <strong>which combination works best for your business model?<\/strong> Today, we&#8217;ve made a list of pros and cons to test these three combinations:<\/p>\n<h2 style=\"font-weight: 400;\"><strong>1. VIRTUAL PBX WITH <span style=\"color: #ac96ff;\">FIXED <span style=\"color: #39006c;\">PHONES<\/span><\/span><\/strong><\/h2>\n<p style=\"font-weight: 400;\">To connect a fixed or portable terminal to a switchboard, it must first be <strong>a device that can connect to the Internet<\/strong>, i.e. an IP phone.<\/p>\n<h5 style=\"font-weight: 400;\"><strong>Advantages<\/strong><\/h5>\n<ul>\n<li>They are easy to use for employees <strong>who are not used to working with computers.<\/strong><\/li>\n<li>You don&#8217;t have to worry about running out of battery power. They are <strong>always connected to the power supply.<\/strong><\/li>\n<\/ul>\n<h5 style=\"font-weight: 400;\"><strong>Disadvantages<\/strong><\/h5>\n<ul>\n<li>They require <strong>hardware investment and maintenance<\/strong>. Standard IP phones cost between \u20ac45 and \u20ac90.<\/li>\n<li>If we want to facilitate hybrid working, we are limited <strong>unless we include other devices.<\/strong><\/li>\n<li>It is usually difficult to <strong>add contacts<\/strong> to the phonebook.<\/li>\n<\/ul>\n<h2><strong>2. VIRTUAL\u00a0PBX\u00a0WITH <span style=\"color: #ac96ff;\">MOBILE<\/span> PHONES<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Contrary to what many people think, we can ensure that the quality of our calls does not suffer when we travel. Leading virtual switchboards <strong>allow us to integrate mobile phones with a SIM card<\/strong> if we prefer not to install applications on third party phones.<\/p>\n<h5 style=\"font-weight: 400;\"><strong>Advantages<\/strong><\/h5>\n<ul>\n<li>They are easy to carry, and we can use them to manage switchboard calls when <strong>we are away from the office.<\/strong><\/li>\n<li>If your technical or sales team is out of the office, or if they travel a lot, they&#8217;re the ideal solution <strong>to ensure they don&#8217;t miss a call.<\/strong><\/li>\n<li>During or after a call, <strong>it is very easy to save a contact.<\/strong><\/li>\n<\/ul>\n<h5 style=\"font-weight: 400;\"><strong>Disadvantages<\/strong><\/h5>\n<ul>\n<li>They require <strong>investment and maintenance of hardware<\/strong>, as there are different ranges and models, the investment depends on these factors.<\/li>\n<li><strong>Intensive use <\/strong>can drain the battery quickly, although using a SIM card does not consume as much as using an application.<\/li>\n<li>Call quality can deteriorate when <strong>there is no signal<\/strong>, such as when driving through a tunnel or in an underground car park.<\/li>\n<\/ul>\n<h2 style=\"font-weight: 400;\"><strong>3. VIRTUAL PBX WITH <span style=\"color: #ac96ff;\">LAPTOPS<\/span><\/strong><\/h2>\n<p style=\"font-weight: 400;\">Both desktop and laptop computers can be part of your switchboard. Known in the business world as softphones, they allow us to manage calls<strong> from a web page or desktop application.<\/strong><\/p>\n<h5 style=\"font-weight: 400;\"><strong>Advantages<\/strong><\/h5>\n<ul>\n<li>Facilitate <strong>hybrid and remote<\/strong><\/li>\n<li>We can be much <strong>more agile in answering and making calls<\/strong> because it is a device we use for work.<\/li>\n<li><strong>The screen size<\/strong> allows us to switch between calls, making it easier to manage simultaneous conversations.<\/li>\n<li>They can be integrated with other programs, usually CRMs, so that when a customer calls, the <strong>customer&#8217;s file is automatically loaded<\/strong> onto the computer, streamlining administrative processes.<\/li>\n<li>We can <strong>easily share our contact list<\/strong> with other colleagues.<\/li>\n<li>They usually <strong>display the status of internal contacts<\/strong> so you can see at a glance whether the person you want to talk to is free, on the phone or disconnected.<\/li>\n<li>Some <a href=\"https:\/\/enreach.es\/en\/business-communications\/enreach-contact\/\" target=\"_blank\" rel=\"noopener\">virtual PBX programs include free <strong>video calling and chatting<\/strong><\/a> for employees to communicate.<\/li>\n<\/ul>\n<h5 style=\"font-weight: 400;\"><strong>Disadvantages<\/strong><\/h5>\n<ul>\n<li>They require <strong>hardware investment and maintenance<\/strong>, but they are essential tools for employees.<\/li>\n<li>You will need to <strong>buy a headset with a microphone<\/strong> to keep conversations private.<\/li>\n<li>Although laptops offer a little more mobility than desktop computers, it is a little difficult to <strong>answer calls when we are on the move.<\/strong><\/li>\n<\/ul>\n<h2 style=\"font-weight: 400;\"><strong>FINAL <span style=\"color: #ac96ff;\">VERDICT<\/span><\/strong><\/h2>\n<p style=\"font-weight: 400;\">We have already seen that each device has its advantages and disadvantages, so our recommendation is to take advantage of <strong>the combination of laptops and smartphones.<\/strong><\/p>\n<p style=\"font-weight: 400;\">On the one hand, <strong>laptops are an essential work tool<\/strong>, so if we can use them to answer calls, we can avoid buying and maintaining unnecessary additional equipment. On the other hand, <strong>smartphones meet the need to be able to answer calls on the move.<\/strong><\/p>\n<p style=\"font-weight: 400;\">What about fixed telephony? <strong>The duplication of telephone systems should be a thing of the past.<\/strong> The improvement of 5G speed and the evolution of smartphone features allows us to use any device in the same way.<\/p>\n<p style=\"font-weight: 400;\">If you want to be able to connect different devices to your switchboard, <strong>contact our team of experts to discover our virtual PBX. <\/strong>As well as all the advanced features you could wish for, it also has an <strong>integrated collaboration interface<\/strong> for making video calls, receiving chats and sharing files.<\/p>\n<h2><strong>CONTACT <span style=\"color: #ac96ff;\">US<\/span><\/strong><\/h2>\n<p><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n    region: \"eu1\",\n    portalId: \"25868881\",\n    formId: \"2a7ea84a-861d-40fd-9d3c-32761816c3f2\"\n  });\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most powerful advantages of purchasing a virtual switchboard is that we can integrate any device that has an Internet connection, although the most common ones are: landline phones, smartphones and, of course, computers. Which combination works best for your business model? Today, we&#8217;ve made a list of pros and cons to test these three combinations.<\/p>\n","protected":false},"author":1,"featured_media":49909,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2139],"tags":[4051,5228,3684,5345,3863,5346,4323,5215,4934],"class_list":["post-49916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communications","tag-business-telephony","tag-centralita-virtual-en","tag-connectivity","tag-fixed-phones","tag-hardware-en","tag-mobile-en","tag-mobility","tag-telefonia-para-empresas-en","tag-virtual-pbx"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Virtual PBX with phone, mobile or laptop? - Enreach ES<\/title>\n<meta name=\"description\" content=\"One of the most powerful advantages of purchasing a virtual switchboard is that we can integrate any device that has an Internet connection, although the most common ones are: landline phones, smartphones and, of course, computers. Which combination works best for your business model? Today, we&#039;ve made a list of pros and cons to test these three combinations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/virtual-pbx-with-phone-mobile-or-laptop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virtual PBX with phone, mobile or laptop? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"One of the most powerful advantages of purchasing a virtual switchboard is that we can integrate any device that has an Internet connection, although the most common ones are: landline phones, smartphones and, of course, computers. Which combination works best for your business model? 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