{"id":50050,"date":"2024-06-17T10:07:21","date_gmt":"2024-06-17T08:07:21","guid":{"rendered":"https:\/\/enreach.es\/?p=50050"},"modified":"2024-06-17T10:22:55","modified_gmt":"2024-06-17T08:22:55","slug":"we-won-two-awards-at-the-platinum-customer-experience-awards","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/we-won-two-awards-at-the-platinum-customer-experience-awards\/","title":{"rendered":"We won two awards at the Platinum Customer Experience Awards"},"content":{"rendered":"<p style=\"font-weight: 400;\">Last week, we participated in the <strong>15th edition of the <a href=\"https:\/\/contactcenterhub.es\/platinum\/\" target=\"_blank\" rel=\"noopener\">Platinum Customer Experience Awards<\/a><\/strong>, an event organised by <a href=\"https:\/\/peldano.com\/\" target=\"_blank\" rel=\"noopener\">Pelda\u00f1o<\/a> and <a href=\"https:\/\/contactcenterhub.es\/\" target=\"_blank\" rel=\"noopener\">Contact Center Hub<\/a> that rewards <strong>quality customer experience and technological innovation.<\/strong><\/p>\n<p style=\"font-weight: 400;\">After evaluating all the available entries, we decided to submit our applications for <strong>&#8220;Best Automation and Robotisation Project&#8221;<\/strong> with EVA and <strong>&#8220;Best Cloud Computing Project&#8221;<\/strong>, showcasing our Omnichannel Contact Centre.<\/p>\n<p style=\"font-weight: 400;\"><strong>The good news filled us with joy!<\/strong> So we travelled to Madrid, our second home, to enjoy an evening surrounded by colleagues, friends and outstanding professionals in the industry.<\/p>\n<p style=\"font-weight: 400;\">After the presentation by Lourdes \u00c1lvarez, CEO of Pelda\u00f1o, <strong>Alfred Nesweda<\/strong>, our CEO, and <strong>Carlos Jim\u00e9nez<\/strong>, our CCO, took to the stage to receive the two awards, which undoubtedly <strong>recognise our hard work and dedication to the customer experience.<\/strong><\/p>\n<p style=\"font-weight: 400;\">We recently launched a portfolio that covers <strong>all the solutions businesses need to communicate internally and externally.<\/strong> These awards confirm our leading position as a provider of all-in-one solutions that combine <strong>contact centre software, collaboration platform, fixed and mobile telephony, business numbering and artificial intelligence.<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Enreach has won two Platinum CX awards! \ud83c\udfc6\" width=\"680\" height=\"383\" src=\"https:\/\/www.youtube.com\/embed\/UxN6ZM7MXow?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2 style=\"font-weight: 400;\"><strong>EVA: THE <span style=\"color: #ac96ff;\">AI<\/span> FOR CUSTOMER SERVICE<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Our artificial intelligence <strong>speaks all languages <\/strong>and handles<strong> calls, chats, WhatsApps, SMS, emails and social media.<\/strong><\/p>\n<p style=\"font-weight: 400;\">It excels at <strong>increasing<\/strong> service levels, <strong>reducing<\/strong> waiting times, <strong>improving<\/strong> the customer and agent experience, <strong>better <\/strong>allocating resources and <strong>increasing<\/strong> efficiency.<\/p>\n<p style=\"font-weight: 400;\">To date, EVA has successfully resolved more than <strong>50% of requests for one of Europe&#8217;s leading airlines<\/strong>, or 150,000 requests out of a total of 300,000, without human intervention.<\/p>\n<p style=\"font-weight: 400;\">In addition to doubling agent productivity, the company <strong>has reduced costs by 50%<\/strong> and increased <strong>customer satisfaction by 60%.<\/strong><\/p>\n<p style=\"font-weight: 400;\">And this is just one of many examples. Explore <a href=\"https:\/\/enreach.es\/en\/blog\/most-common-ai-automations-used-in-customer-service\/\" target=\"_blank\" rel=\"noopener\">other automations designed<\/a> for all customer service teams.<\/p>\n<h2 style=\"font-weight: 400;\"><strong><span style=\"color: #ac96ff;\">OMNICHANNEL<\/span> CONTACT CENTRE<\/strong><\/h2>\n<p style=\"font-weight: 400;\">Our advanced customer service software allows agents to <strong>manage all communication channels from a single platform:<\/strong> calls, chat, WhatsApp, email, Click&amp;Talk and SMS.<\/p>\n<p style=\"font-weight: 400;\">Supervisors, meanwhile, have full control over <strong>lines, queues and agents<\/strong>, and can <strong>monitor service levels<\/strong> from a wallboard and real-time statistics panel.<\/p>\n<p style=\"font-weight: 400;\">Its <strong>intuitive interface<\/strong>, integration with <strong>CRMs, ERPs and ticketing systems<\/strong>, <strong>automated call distributio<\/strong>n and <strong>artificial intelligence<\/strong> capabilities take customer service to new heights.<\/p>\n<p style=\"font-weight: 400;\">In addition, the use of agile methodology allows us to <strong>deliver bi-monthly updates <\/strong>based on customer feedback, with our innovation and development team <strong>customising the tool<\/strong> to meet customer requirements.<\/p>\n<h2 style=\"font-weight: 400;\"><strong>THANKS AND ACKNOWLEDGEMENTS<\/strong><\/h2>\n<p style=\"font-weight: 400;\">First and foremost, we would like to congratulate <strong>our team of 1,000 people who work tirelessly and passionately<\/strong>, and thank <strong>our customers and partners for the trust they have placed in us<\/strong>, some for over twenty-five years.<\/p>\n<p style=\"font-weight: 400;\">We would also like to thank <strong>the members of the Platinum Customer Experience Awards Jury<\/strong> and <strong>the entire Pelda\u00f1o team<\/strong>, especially <strong>Mar\u00eda Mu\u00f1oz<\/strong>, Contact Centre Hub Director, and <strong>Mario Martelo<\/strong>, Communications Consultant \ud83d\udc9c.<\/p>\n<h2 style=\"font-weight: 400;\"><strong>WANT TO BE OUR NEXT SUCCESS STORY?<\/strong><\/h2>\n<p><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n    region: \"eu1\",\n    portalId: \"25868881\",\n    formId: \"e2f7b729-229f-4769-9376-0b6d1139afa1\"\n  });\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week, we participated in the 15th edition of the Platinum Customer Experience Awards, an event organised by Pelda\u00f1o and Contact Center Hub that rewards quality customer experience and technological innovation. After evaluating all the available entries, we decided to submit our applications for &#8220;Best Automation and Robotisation Project&#8221; with EVA and &#8220;Best Cloud Computing Project&#8221;, showcasing our Omnichannel Contact Centre.<\/p>\n","protected":false},"author":1,"featured_media":50082,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2141],"tags":[5112,5143,3209,5257,5361,5144,5363,3216,5177,3454,5147,5336,3845,5362],"class_list":["post-50050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-artificial-intelligence","tag-atencion-al-cliente-en","tag-automation","tag-automatizacion-en","tag-awards","tag-contact-center-en-2","tag-contact-center-hub-en","tag-customer-service","tag-innovacion-en","tag-innovation","tag-inteligencia-artificial-en","tag-madrid-en","tag-omnichannel-contact-center-en","tag-peldano-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>We won two awards at the Platinum Customer Experience Awards - Enreach ES<\/title>\n<meta name=\"description\" content=\"Last week, we participated in the 15th edition of the Platinum Customer Experience Awards, an event organised by Pelda\u00f1o and Contact Center Hub that rewards quality customer experience and technological innovation. 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