{"id":50116,"date":"2024-06-26T16:53:39","date_gmt":"2024-06-26T14:53:39","guid":{"rendered":"https:\/\/enreach.es\/?p=50116"},"modified":"2024-06-27T12:42:55","modified_gmt":"2024-06-27T10:42:55","slug":"when-is-the-best-time-to-migrate-your-on-premises-pbx-to-the-cloud","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/when-is-the-best-time-to-migrate-your-on-premises-pbx-to-the-cloud\/","title":{"rendered":"When is the best time to migrate your on-premises PBX to the cloud?"},"content":{"rendered":"
Level: <\/strong>Beginner<\/h5>\n

Your company’s phone system should be the least of your worries.<\/strong> If you find yourself in one of these scenarios, it’s time to migrate your physical PBX to the cloud.<\/p>\n

1. YOU CAN’T FIND SPARE<\/span> PARTS<\/span> FOR YOUR PBX<\/strong><\/h2>\n

Some PBX systems from Panasonic or Alcatel have stopped manufacturing components and accessories<\/strong>, making repairs impossible when they break down.<\/p>\n

To avoid investing in hardware that will soon be obsolete<\/strong> and waiting another five years to amortise a new PBX<\/strong>, you can choose a cloud-based telephony system.<\/p>\n

For as little as \u20ac4 per user per month<\/a><\/strong>, you can have a virtual PBX connected to your office phones with zero maintenance costs. The PBX provider you choose will host it on their servers and handle software updates at no extra cost.<\/strong><\/p>\n

2. YOU MAKE CHANGES TO YOUR WORKFORCE<\/span><\/strong><\/h2>\n

Businesses that are expanding or experiencing seasonal fluctuations<\/strong> are often constrained by a physical PBX. Let’s face it, expanding PBX capacity is a long and expensive process.<\/strong><\/p>\n

Cloud telephony systems allow you to add and remove users at the click of a button.<\/strong> From an online control panel, accessible anytime from any device with internet access, <\/strong>you can make as many changes as you need and only pay for the new users you add.<\/p>\n

3. YOU CAN’T INTEGRATE<\/span> YOUR PBX WITH YOUR CRM OR ERP<\/strong><\/h2>\n

Physical PBX systems usually don’t integrate with third party systems like a CRM or ERP, meaning that updating contact lists and taking orders is often 100% manual.<\/strong><\/p>\n

With cloud telephony, you can automate these tasks<\/strong>, reducing human error and multiplying productivity. Without any technical knowledge<\/strong>, you can connect your communications system to a wide range of third-party software using an integration library.<\/strong><\/p>\n

4. YOU WANT TO AVOID INTERCONNECTION<\/span> PROBLEMS BETWEEN OFFICES<\/strong><\/h2>\n

Physical PBX systems are tied to a location, so if you have more than one office, interconnecting them can be a headache.<\/strong><\/p>\n

You don’t want to pay extra<\/strong> for internal calls between offices, or worry about synchronising software or hardware updates<\/strong> to avoid incompatibilities between offices.<\/p>\n

Cloud telephony systems automatically connect all offices, maintain and update themselves,<\/strong> and allow free internal calls.<\/strong> They also ensure that all offices have access to the same information<\/strong> and that data is synchronised in real time.<\/p>\n

5. YOU WANT TO ENSURE THE AVAILABILITY<\/span> OF YOUR TELEPHONY SYSTEM<\/strong><\/h2>\n

On-premises telephony is not easy to make redundant due to the increased technological complexity: more equipment, higher investment<\/strong> and the need for technical knowledge<\/strong> to configure backups.<\/p>\n

If you choose a virtual PBX provider, they will take care of your backups and ensure a high level of availability.<\/strong>However, we recommend that you choose a provider that has multiple geographically dispersed servers<\/strong> and offers a redundant platform with at least 99.99% availability.<\/strong><\/p>\n

6. YOU NEED TO CONNECT OTHER DEVICES<\/span> TO YOUR PBX<\/strong><\/h2>\n

If you have remote workers, such as salespeople or employees who need to travel for work, the best way to keep them connected to the office without compromising brand image<\/strong> is to connect their mobile devices or laptops to the company’s telephony system.<\/p>\n

This allows them to answer PBX calls without being physically present.<\/strong> Customers or suppliers calling them will hear the pre-programmed greeting menu<\/strong>, speak to the salesperson without being aware of their location<\/strong>, and the call will be recorded in the PBX.<\/strong><\/p>\n

FINAL<\/span> THOUGHTS<\/strong><\/h2>\n

Investing in hardware and cabling that deteriorates and becomes obsolete<\/strong>, hiring specialised technical services<\/strong>, paying for internal calls <\/strong>and forgoing advanced integrations <\/strong>are some of the worst disadvantages of a physical PBX.<\/p>\n

As well as all the benefits mentioned above, the most advanced virtual PBX systems also offer automation and AI-powered routing.<\/strong><\/p>\n

If you don’t want to miss out on these benefits, contact our experts to learn how you can leverage your physical PBX before fully migrating to the cloud.<\/strong><\/p>\n

MEET OUR EXPERTS<\/span><\/strong><\/span><\/h2>\n