{"id":50835,"date":"2024-09-05T12:17:22","date_gmt":"2024-09-05T10:17:22","guid":{"rendered":"https:\/\/enreach.es\/?p=50835"},"modified":"2024-09-05T12:22:29","modified_gmt":"2024-09-05T10:22:29","slug":"faqs-before-migrating-your-phone-system-from-on-premises-to-a-cloud-pbx","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/faqs-before-migrating-your-phone-system-from-on-premises-to-a-cloud-pbx\/","title":{"rendered":"FAQs before migrating your phone system from on-premises to a cloud PBX"},"content":{"rendered":"

Being 100% scalable<\/strong>, integrating phone services<\/strong> with other tools or technologies (such as artificial intelligence), eliminating maintenance costs<\/strong>, and receiving free regular software updates<\/strong> are some of the key benefits of moving to a hosted PBX for businesses<\/a>.<\/p>\n

Migrating to cloud-based telephony may seem like a big step<\/strong>, but this article will answer all your questions.<\/p>\n

7 KEY<\/span> QUESTIONS TO PREPARE FOR YOUR CLOUD MIGRATION<\/strong><\/h2>\n

1. WHAT SHOULD I DO WITH MY PHYSICAL PBX?<\/strong><\/h3>\n

By moving your telephony to the cloud, you’ll no longer need your physical PBX and its cabling<\/strong>. No need to find replacements, invest in hardware or pay for maintenance.<\/p>\n

Your PBX will be in the cloud, hosted on a server. This means you can expand your services with minimal investment<\/strong> and do things you couldn’t do before, such as recording all calls, including those from mobile phones<\/strong>.<\/p>\n

2. CAN I CONTINUE TO USE MY DESK PHONES?<\/strong><\/h3>\n

Depending on the model of your phone, it may be compatible with the new system. If not, new phones can be bought for around \u20ac53<\/strong>, or you can even rent them for as little as \u20ac2<\/strong> a month.<\/p>\n

Don’t forget that you can now use any device<\/strong> to make calls: mobiles, computers or tablets. For the latter two, all you’ll need is headphones and an internet connection.<\/strong><\/p>\n

3. CAN I KEEP MY NUMBER?<\/strong><\/h3>\n

Yes, you can keep your phone number<\/strong>. As your telecom provider, we can port your number to Enreach or, if you prefer, you can keep it with your current provider while using our virtual PBX.<\/p>\n

If you choose us as your telecoms provider, we’ll handle the porting of your lines<\/strong> and once the process is complete, your services with your previous operator will be automatically cancelled.<\/p>\n

4. WHAT INTERNET SPEED DO I NEED?<\/strong><\/h3>\n

As your communications will now depend on your internet connection, we recommend that you opt for fibre optic for businesses.<\/strong><\/p>\n

Don’t forget that the cloud offers mobility, so if you work from home you can still use the virtual PBX with your existing network.<\/strong><\/p>\n

5. WILL I LOSE CALL QUALITY?<\/strong><\/h3>\n

Contrary to what many people think, we can maintain a much higher call quality<\/strong> with fibre than a physical PBX with a traditional copper internet line.<\/p>\n

Why is that? Because we have more bandwidth<\/strong> and can transfer data faster than a traditional phone line.<\/p>\n

6. IS THERE A HIGHER RISK OF SERVICE OUTAGES?<\/strong><\/h3>\n

As an operator we offer 99.95% service availability<\/strong>, so the risk of outages is very low.<\/p>\n

If you lose your Internet connection at your business or home with a provider other than us, we have contingency plans<\/strong> that we implement before providing the service.<\/p>\n

7. WHY CHOOSE ENREACH FOR YOUR VIRTUAL PBX?<\/strong><\/h3>\n

Unlike other options, Enreach Contact is much more than just a virtual PBX<\/strong>. As well as the expected telephony features (such as call queue prioritisation, free internal calls and virtual assistant integration), it offers real-time chat<\/strong>, file sharing<\/strong> and internal and external video calling<\/strong>.<\/p>\n

We also offer native mobile integration<\/strong> (with a SIM card), as well as a mobile app and a desktop app, so you can use any device and any type of connection<\/strong> (Wi-Fi, 4G, 5G, etc.).<\/p>\n

In addition to recording calls from any device, including mobile phones with an Enreach SIM<\/strong>, you can integrate Enreach Contact with Microsoft<\/strong>, Google<\/strong> and your customer management tools (CRM or ERP<\/strong>).<\/p>\n

REQUEST YOUR FREE DEMO<\/strong><\/h2>\n