{"id":51027,"date":"2024-09-17T13:50:02","date_gmt":"2024-09-17T11:50:02","guid":{"rendered":"https:\/\/enreach.es\/?p=51027"},"modified":"2025-03-12T10:42:03","modified_gmt":"2025-03-12T09:42:03","slug":"ways-to-integrate-a-virtual-pbx-with-microsoft-teams","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/ways-to-integrate-a-virtual-pbx-with-microsoft-teams\/","title":{"rendered":"3 ways to integrate a virtual PBX with Microsoft Teams"},"content":{"rendered":"
L<\/strong>evel:<\/strong> Intermediate<\/h5>\n

While some providers include their own collaboration environment within their virtual PBX<\/a><\/strong>, many businesses are already used to working with Microsoft Teams.<\/p>\n

Because Microsoft is not a telecom company<\/strong> and does not offer business numbering, many telecom companies have developed integrations that allow users to call<\/strong> any contact (internal or external) from Teams using their business phone.<\/p>\n

TYPES OF TELEPHONY INTEGRATIONS FOR MS TEAMS<\/strong><\/h2>\n

1. FULL INTEGRATION WITH TEAMS<\/strong><\/h3>\n\"Captura\n

The provider fully integrates its switchboard into Teams<\/a><\/strong>, so when we want to call an external contact, we can do so from the call icon<\/strong> in the app.<\/p>\n

In this scenario, the UCaaS manages the voice<\/strong>, so call features such as transfers, recordings and announcements come from the switchboard.<\/p>\n

This solution is the most expensive as it requires the purchase of the Microsoft\u2019s Phone System<\/a><\/strong>, the PBX license <\/strong>and the Teams phone connector<\/strong>, but requires no programming skills to implement.
\n<\/strong><\/p>\n

2. PBX EMBEDDED IN TEAMS<\/strong><\/h3>\n\"Captura\n

This alternative allows us to access the external PBX from within Teams<\/strong>, so to make and receive calls, we need to access the switchboard provider’s application from within Teams.<\/p>\n

In this scenario, the UCaaS provider also manages the voice<\/strong> and all the advanced calling features, so we don’t need any technical knowledge<\/strong> to implement it neither to purchase the Phone Dystem or the Teams phone connector.<\/p>\n

3. OPERATOR CONNECT<\/strong><\/h3>\n\"Captura\n

Finally, there are solutions known as “Operator Connect”, where the UCaaS provider only supplies the business numbering<\/strong>, while the PBX and functionalities are contracted directly with Microsoft.<\/p>\n

This alternative is only viable for companies with an IT department<\/strong> or an expert in Microsoft resources, as it requires advanced programming skills<\/strong>.<\/p>\n

To implement it, companies need to have a business numbering<\/strong> with a telecom provider and purchase Microsoft’s Phone System<\/strong>.<\/p>\n

ENREACH VIRTUAL SWITCHBOARD FOR MS TEAMS<\/strong><\/h2>\n

As a Microsoft partner<\/strong>, Enreach offers the three types of integration described above.<\/p>\n

PRICING<\/strong><\/h3>\n\"Budles<\/a>\n

REASONS FOR CHOOSING OUR TEAMS INTEGRATION<\/strong><\/h3>\n
    \n
  • Single provider offering an end-to-end solution: <\/strong>business numbering<\/strong>, virtual PBX<\/strong> and MS Teams connector<\/strong>.<\/li>\n
  • Fixed operators for businesses with national and international.<\/strong><\/li>\n
  • Mobile operators with the ability to integrate mobile lines into Teams<\/strong>.<\/li>\n
  • All packages include advanced virtual PBX features:<\/strong> intelligent routing, announcements, call queues, etc.<\/li>\n
  • No other UCaaS provider<\/strong> offers all three telephony alternatives for Teams.<\/li>\n
  • Other virtual switchboards are available from \u20ac30 per user<\/strong> per month and the cheapest ones do not include telephony.<\/li>\n<\/ul>\n

    DISCOVER ALL OUR TELEPHONY INTEGRATIONS FOR MS TEAMS <\/strong><\/h2>\n