{"id":53023,"date":"2025-04-01T08:00:31","date_gmt":"2025-04-01T06:00:31","guid":{"rendered":"https:\/\/enreach.es\/?p=53023"},"modified":"2025-05-14T14:16:51","modified_gmt":"2025-05-14T12:16:51","slug":"dialox-our-bot-builder-wins-frost-sullivan-2025-award","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/dialox-our-bot-builder-wins-frost-sullivan-2025-award\/","title":{"rendered":"DialoX, our bot builder, wins Frost & Sullivan 2025 Award"},"content":{"rendered":"

We have been awarded the “Transformational Innovation Leadership 2025<\/strong><\/a>” award by Frost & Sullivan<\/strong><\/a>, one of the industry’s most respected consultancies. This award recognises that our bot-building platform, DialoX<\/strong>, is transforming the accessibility and use of conversational AI across industries, particularly among SMEs<\/strong> in Europe.<\/p>\n

Why this recognition? Because we have democratised artificial intelligence for contact centres<\/a> and businesses of all sizes<\/strong> by creating a platform that is accessible, scalable and easy to use.<\/p>\n

WHAT IS DIALOX<\/span> AND WHY IS IT DISRUPTING THE MARKET?<\/strong><\/h2>\n

DialoX<\/strong> is much more than an EVA (Enreach Virtual Agent) configuration tool. It is a low-code platform<\/strong> with a comprehensive AI marketplace<\/strong> where users can access ready-to-use conversational AI<\/strong> solutions and easily customise them to their needs.<\/p>\n

Thanks to its visual approach, drag-and-drop interface<\/strong> and pre-configured templates, any user – with no technical expertise – can design and deploy voice or text conversational bots for customer service, sales or collections.<\/p>\n

AI FOR EVERY BUSINESS:<\/span> FOCUSING ON SMES<\/strong><\/h2>\n

Most artificial intelligence providers target large enterprises, often overlooking SMEs. But we take a different approach: we believe that small and medium-sized businesses also deserve access to high-quality AI solutions.<\/strong><\/p>\n

According to Frost & Sullivan<\/strong>, with DialoX<\/strong> we remove the usual barriers to AI adoption: cost, technical complexity and lack of specialised personnel.<\/p>\n

AI-POWERED CHATBOTS:<\/span> SIMPLE, INTEGRATED AND BUSINESS-READY<\/strong><\/h2>\n

One of the highlights of the Frost & Sullivan report is DialoX’s ability to easily integrate with external applications<\/strong>. This allows users to not only easily create AI-powered chatbots<\/strong><\/a>, but also implement them into their contact centre software<\/a>, hosted PBX<\/a>, or even back-office systems such as CRMs, ERPs, or ticketing platforms.<\/p>\n

THE POWER OF LOW-CODE:<\/span> INNOVATION FOR EVERYONE<\/strong><\/h2>\n

DialoX’s low-code environment<\/strong> enables non-technical profiles to build all kinds of bots on their own. As Alexander Michael, Vice President of ICT, points out: “DialoX not only democratises access to AI, but also empowers every employee to participate in the bot creation process<\/em>.” This allows organisations to leverage internal knowledge to create more effective, cost-efficient and agile solutions<\/strong> without outsourcing.<\/p>\n

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\u201cDialoX not only democratises access to AI, but also empowers every employee to participate in the bot creation process.\u201d<\/p>\n

Alexander Michael, Vice President of ICT<\/p>\n<\/blockquote>\n

What’s more, as a scalable platform<\/strong>, DialoX grows with any business, adapting to current and future needs – making it a long-term investment.<\/p>\n

BOTTOM LINE:<\/span> ACCESSIBLE, PRACTICAL AND FUTURE-READY AI<\/strong><\/h2>\n

With DialoX, we’ve taken a decisive step in leading the integration of artificial intelligence across all customer interaction channels – from phone systems to chat and video environments<\/strong>. A unique offering that enables any organisation to deploy a single AI solution across departments without the need for a team of developers.<\/p>\n

This award is not only an outstanding recognition<\/strong> from a globally respected consultancy, but also an incentive to continue innovating<\/strong> and helping businesses become more competitive in an increasingly digital world.<\/p>\n

REQUEST A FREE DEMO OF OUR DIALOX<\/span><\/strong><\/h2>\n