{"id":53183,"date":"2025-04-10T13:12:20","date_gmt":"2025-04-10T11:12:20","guid":{"rendered":"https:\/\/enreach.es\/?p=53183"},"modified":"2025-06-04T17:16:15","modified_gmt":"2025-06-04T15:16:15","slug":"ai-call-transcription-everything-you-need-to-know","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/ai-call-transcription-everything-you-need-to-know\/","title":{"rendered":"AI call transcription: everything you need to know"},"content":{"rendered":"<p data-start=\"519\" data-end=\"974\">A conversation is a valuable source of data. What if, instead of listening to calls one by one, we told you that you could <strong>transcribe<\/strong> them, <strong>analyse<\/strong> them, and <strong>automatically extract insights<\/strong>?<\/p>\n<p data-start=\"519\" data-end=\"974\">Artificial intelligence is now capable of transcribing with more accuracy than ever before, and <strong>turning every call into actionable data<\/strong> in just seconds.<\/p>\n<p data-start=\"519\" data-end=\"974\">Curious about how it works and what it could do for your business? We explain everything in this post.<\/p>\n<ul class=\"menu-new\">\n<li><a title=\"What is AI-powered call transcription?\" href=\"#que_es_transcripcion_llamadas\">1. What is AI-powered call transcription?<\/a><\/li>\n<li><a title=\"How does AI transcription work?\" href=\"#como_funcionan_transcripciones\">2. How does AI transcription work?<\/a><\/li>\n<li><a title=\"Reasons to use transcription in your business\" href=\"#por_que_emplearlas\">3. Why use transcription in your business?<\/a><\/li>\n<li><a title=\"Types of businesses that benefit from transcription\" href=\"#que_empresas_necesitan_transcribir\">4. Which types of businesses benefit from transcription?<\/a><\/li>\n<li><a title=\"Where transcriptions are stored and how to access them\" href=\"#donde_y_como_ver_transcripciones\">5. Where calls are transcribed and how to view the results<\/a><\/li>\n<li><a title=\"When to implement AI transcription\" href=\"#cuando_es_necesaria\">6. When is AI transcription necessary?<\/a><\/li>\n<li><a title=\"European regulations governing call transcription with AI\" href=\"#normativa_transcripcion_llamadas\">7. Which European regulations apply to AI call transcription?<\/a><\/li>\n<li><a title=\"Additional services unlocked by transcribing calls\" href=\"#servicios_complementarios_transcripcion\">8. Additional benefits of transcribing your calls<\/a><\/li>\n<li><a title=\"Practical example of transcription use in sales\" href=\"#caso_uso_transcripcion_servicio\">9. Use case: spotting whether your agents are promoting a specific service<\/a><\/li>\n<li><a title=\"Real-time vs post-call transcription\" href=\"#tiempo_real_o_diferido\">10. Does your business need real-time or post-call transcription?<\/a><\/li>\n<li><a title=\"What affects transcription quality?\" href=\"#diferencias_calidad_transcripcion\">11. Are there differences in transcription quality between providers?<\/a><\/li>\n<li><a title=\"Technical and commercial requirements for transcription\" href=\"#requisitos_para_empezar\">12. What are the requirements to start transcribing calls with AI?<\/a><\/li>\n<li><a title=\"How to activate the call transcription service\" href=\"#como_se_activa\">13. How is call transcription activated?<\/a><\/li>\n<li><a title=\"Cost per minute of AI-powered transcription\" href=\"#cuanto_cuesta_transcripcion\">14. How much does AI call transcription cost?<\/a><\/li>\n<li><a title=\"Automatic CRM integration\" href=\"#transcripcion_en_crm\">15. Can the transcription be automatically sent to the CRM?<\/a><\/li>\n<li><a title=\"Multilingual transcription capabilities\" href=\"#varios_idiomas\">16. Does the AI transcribe in multiple languages?<\/a><\/li>\n<li><a title=\"Real-time call translation with AI\" href=\"#traduccion_tiempo_real\">17. Can calls be translated into other languages?<\/a><\/li>\n<li><a title=\"How to locate a call transcription\" href=\"#localizar_transcripcion\">18. How do I find a call transcription?<\/a><\/li>\n<li><a title=\"How to choose the right AI transcription provider\" href=\"#recomendaciones_proveedor\">19. Tips for choosing an AI call transcription provider<\/a><\/li>\n<\/ul>\n<h2 id=\"que_es_transcripcion_llamadas\"><strong>1. WHAT IS AI-POWERED CALL TRANSCRIPTION?<\/strong><\/h2>\n<p class=\"\" data-start=\"519\" data-end=\"974\">AI-powered call transcription <strong>converts the audio from a call<\/strong>\u2014whether in real time or after the call\u2014<strong>into written text<\/strong> using advanced voice recognition systems. Driven by artificial intelligence, this process produces a <strong>highly accurate transcription<\/strong>, even in calls with background noise, strong accents or industry-specific jargon.<\/p>\n<h2 id=\"como_funcionan_transcripciones\" class=\"\" data-start=\"519\" data-end=\"974\"><strong>2. HOW DOES AI TRANSCRIPTION WORK?<\/strong><\/h2>\n<p class=\"\" data-start=\"284\" data-end=\"444\">Once the call recording is available, the <strong data-start=\"331\" data-end=\"396\">AI model transforms the audio into text<\/strong> via a speech recognition system.<\/p>\n<p class=\"\" data-start=\"446\" data-end=\"817\">To ensure accuracy, some <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\">AI service providers for customer support<\/a>\u2014like us\u2014<strong>analyse additional parameters<\/strong> to tailor the process to each case: the <strong>language<\/strong> and <strong>region linked to the phone number<\/strong>, the type of channel used (e.g. VoIP), or even <strong>business-specific keywords<\/strong> (<em data-start=\"750\" data-end=\"757\">hints<\/em>) that help the system better interpret the conversation.<\/p>\n<p class=\"\" data-start=\"819\" data-end=\"959\">This results in a transcription that closely matches the original audio, even when there\u2019s noise, strong accents or specialised terminology (like brand names or technical terms).<\/p>\n<h2 id=\"por_que_emplearlas\" class=\"\" data-start=\"976\" data-end=\"1473\"><strong>3. WHY USE TRANSCRIPTION IN YOUR BUSINESS?<\/strong><\/h2>\n<p data-start=\"976\" data-end=\"1473\">Because it\u2019s the fastest and most effective way to make the most of your call content. Transcription enables you to <strong>automate analysis<\/strong>, carry out <strong>quality audits<\/strong>, <strong>spot behavioural patterns<\/strong>, <strong>refine your sales pitch<\/strong> or <strong>monitor service levels<\/strong> using voice analysis tools such as <em><a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/artificial-intelligence\/speech-analytics-for-call-centres\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"1874\" data-end=\"1894\">speech analytics<\/strong><\/a><\/em>.<\/p>\n<p data-start=\"976\" data-end=\"1473\">It also saves hours of manual listening and speeds up decision-making.<\/p>\n<h2 id=\"que_empresas_necesitan_transcribir\" class=\"\" data-start=\"976\" data-end=\"1473\"><strong>4. WHICH TYPES OF BUSINESSES BENEFIT FROM TRANSCRIPTION?<\/strong><\/h2>\n<p class=\"\" data-start=\"976\" data-end=\"1473\">Although these solutions were once reserved for large corporations, today this technology is <strong>within reach of businesses of all sizes<\/strong>.<\/p>\n<p class=\"\" data-start=\"976\" data-end=\"1473\">Early adopters include those that <strong>handle large volumes of calls<\/strong>\u2014such as <strong>contact centres, customer support services and technical helpdesks<\/strong>. These businesses extract real value from conversations to improve quality, increase operational efficiency and make data-driven decisions.<\/p>\n<p data-start=\"976\" data-end=\"1473\">Now, with falling prices and better accessibility, companies of all kinds are embracing transcription as a more affordable alternative to hiring staff to analyse why customers are calling, identify common complaints or quickly review problematic calls.<\/p>\n<h2 id=\"donde_y_como_ver_transcripciones\" class=\"\" data-start=\"976\" data-end=\"1473\"><strong>5. WHERE CALLS ARE TRANSCRIBED AND HOW TO VIEW THE RESULTS<\/strong><\/h2>\n<p data-start=\"369\" data-end=\"616\">Transcription happens <strong>in the background<\/strong>\u2014completely invisible to the user. The AI transcribes the call automatically, either as it happens or just after.<\/p>\n<p data-start=\"369\" data-end=\"616\"><strong>The resulting text is available directly in your<\/strong> <strong><a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/\" target=\"_blank\" rel=\"noopener\">contact centre software<\/a><\/strong>, in <em>Business Intelligence<\/em> tools like <strong><em><a href=\"https:\/\/www.microsoft.com\/es-es\/power-platform\/products\/power-bi\" target=\"_blank\" rel=\"noopener\">Power BI<\/a><\/em><\/strong> (as visual dashboards), or linked <strong>within the conversation ticket in your CRM<\/strong>.<\/p>\n<h2 id=\"cuando_es_necesaria\" class=\"\" data-start=\"369\" data-end=\"616\"><strong>6. WHEN IS AI TRANSCRIPTION NECESSARY?<\/strong><\/h2>\n<p class=\"\" data-start=\"201\" data-end=\"358\">When you need real visibility into what\u2019s happening on your calls, <strong data-start=\"278\" data-end=\"355\">without the delays of manually reviewing them one by one<\/strong>.<\/p>\n<p data-start=\"201\" data-end=\"358\"><strong>When you don\u2019t have the human resources to analyse every single call<\/strong>. With transcription, AI can also automate deep-dive analysis, helping you examine everything in far less time.<\/p>\n<p class=\"\" data-start=\"360\" data-end=\"488\">If your goal is to control quality, extract insights or identify patterns, then it\u2019s time to explore this technology.<\/p>\n<p class=\"\" data-start=\"490\" data-end=\"527\"><strong data-start=\"490\" data-end=\"527\">If that sounds like you, keep reading.<\/strong><\/p>\n<h2 id=\"normativa_transcripcion_llamadas\" class=\"\" data-start=\"1917\" data-end=\"2154\"><strong>7. WHICH EUROPEAN REGULATIONS APPLY TO AI CALL TRANSCRIPTION?<\/strong><\/h2>\n<p class=\"\" data-start=\"462\" data-end=\"761\">A common concern when applying artificial intelligence to contact centres is <strong data-start=\"581\" data-end=\"600\">its legal implications<\/strong>. Recording calls has long been permitted under certain conditions\u2014but what happens when technology analyses what\u2019s said during those calls?<\/p>\n<p class=\"\" data-start=\"763\" data-end=\"975\">The good news is that, so far, <strong data-start=\"804\" data-end=\"875\">there are no legal barriers to transcribing and analysing calls with AI<\/strong>, as long as you comply with the personal data protection laws in Europe:<\/p>\n<ul>\n<li data-start=\"979\" data-end=\"1037\">The <strong data-start=\"982\" data-end=\"1034\">General Data Protection Regulation (GDPR)<\/strong>.<\/li>\n<li data-start=\"1040\" data-end=\"1170\">In Spain, the <strong data-start=\"1043\" data-end=\"1147\">Organic Law 3\/2018 on Data Protection and Digital Rights<\/strong> (LOPDGDD).<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1172\" data-end=\"1278\">These laws do not prohibit the use of AI for transcribing calls, but they do lay out very clear conditions:<\/p>\n<ul>\n<li data-start=\"1282\" data-end=\"1399\">There must be a <strong data-start=\"1299\" data-end=\"1313\">legal basis<\/strong> for processing the audio (usually legitimate interest or consent).<\/li>\n<li data-start=\"1402\" data-end=\"1496\">Users must be <strong data-start=\"1427\" data-end=\"1441\">informed<\/strong> that their calls may be recorded and transcribed.<\/li>\n<li data-start=\"1499\" data-end=\"1576\">You must <strong data-start=\"1507\" data-end=\"1553\">ensure the security and confidentiality<\/strong> of the data being processed.<\/li>\n<li data-start=\"1579\" data-end=\"1722\">If processing is outsourced, the provider must be located within the European Economic Area or offer <strong data-start=\"1695\" data-end=\"1721\">equivalent safeguards<\/strong>.<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1724\" data-end=\"1940\">It\u2019s also essential to review the legal policies of your transcription provider and check for any specific <strong data-start=\"1850\" data-end=\"1892\">Data Processing Agreements (DPAs)<\/strong>. These agreements should guarantee that:<\/p>\n<ul>\n<li data-start=\"1944\" data-end=\"2016\">The data is only used to deliver the agreed service.<\/li>\n<li data-start=\"2019\" data-end=\"2067\">It is not stored once the process is complete.<\/li>\n<li data-start=\"2070\" data-end=\"2151\"><strong data-start=\"2070\" data-end=\"2151\">It is not used to train AI models or for any other purpose.<\/strong><\/li>\n<\/ul>\n<h2 id=\"servicios_complementarios_transcripcion\"><strong>8. ADDITIONAL SERVICES YOU GAIN BY USING CALL TRANSCRIPTION<\/strong><\/h2>\n<p class=\"\" data-start=\"522\" data-end=\"901\">Call transcription isn\u2019t just about \u201cturning audio into text\u201d. It\u2019s about opening the door to a new way of managing your contact centre\u2014one that\u2019s based on <strong>real-time data<\/strong>, <strong>instantly accessible<\/strong> and <strong>100% actionable<\/strong>. When you enable automatic transcription, you&#8217;re not just recording what was said\u2014you\u2019re unlocking the potential of <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/artificial-intelligence\/speech-analytics-for-call-centres\/\" target=\"_blank\" rel=\"noopener\">AI-powered speech analytics<\/a>, a suite of complementary tools that greatly enhance the value of every call.<\/p>\n<p class=\"\" data-start=\"903\" data-end=\"967\">Depending on the bots your provider offers, you may have access to a wider or narrower range of services. Here are the <strong>five most common<\/strong> used in our sector:<\/p>\n<h3><strong>1. AUTOMATIC CALL SUMMARIES<\/strong><\/h3>\n<p class=\"\" data-start=\"1016\" data-end=\"1288\">No need to read the entire transcription or listen to the recording. The system can generate <strong>a headline or automatic summary per call<\/strong>, capturing the key points from start to finish.<\/p>\n<h3 class=\"\" data-start=\"1290\" data-end=\"1326\"><strong>2. CALL CATEGORISATION<\/strong><\/h3>\n<p class=\"\" data-start=\"1327\" data-end=\"1588\">AI can <strong data-start=\"1345\" data-end=\"1391\">identify the main reason for the call<\/strong> and assign it an automatic tag: complaint, enquiry, cancellation request, technical issue, and so on. This helps analyse volumes by category, spot recurring problems and improve internal processes.<\/p>\n<h3 class=\"\" data-start=\"1590\" data-end=\"1635\"><strong>3. CUSTOMER SENTIMENT ANALYSIS<\/strong><\/h3>\n<p class=\"\" data-start=\"1636\" data-end=\"1899\">Based on language and tone, AI can determine whether the customer had a positive, neutral or negative experience. This becomes a <strong data-start=\"1783\" data-end=\"1832\">key indicator of service perception<\/strong>, allowing you to spot unsatisfied customers without listening to the call.<\/p>\n<h3 class=\"\" data-start=\"1901\" data-end=\"1941\"><strong>4. SERVICE QUALITY SCORING<\/strong><\/h3>\n<p class=\"\" data-start=\"1942\" data-end=\"2284\">Each call can receive a <strong data-start=\"1973\" data-end=\"2014\">star-based overall rating<\/strong>, calculated using various factors\u2014whether the agent followed the script, showed empathy, and whether the customer was satisfied. This lets you measure service quality in a standardised, automated way.<\/p>\n<h3 class=\"\" data-start=\"2286\" data-end=\"2337\"><strong>5. TALK VS LISTEN RATIO<\/strong><\/h3>\n<p class=\"\" data-start=\"2338\" data-end=\"2583\">Is your agent really listening, or interrupting too much? The system analyses speaking turns and displays the <strong data-start=\"2445\" data-end=\"2507\">percentage of time the agent speaks versus the customer<\/strong>. It&#8217;s a key metric for developing active listening and empathy skills.<\/p>\n<h2 id=\"caso_uso_transcripcion_servicio\" class=\"\" data-start=\"2338\" data-end=\"2583\"><strong>9. USE CASE: HOW TO SPOT IF YOUR AGENTS ARE PROMOTING A SPECIFIC SERVICE<\/strong><\/h2>\n<p class=\"\" data-start=\"330\" data-end=\"562\">A common concern in sales teams is whether agents are actually promoting a specific service or product during the call. Although this is a widespread need, <strong data-start=\"514\" data-end=\"561\">it\u2019s very hard to track manually<\/strong>.<\/p>\n<p>With call transcription and AI, that tracking becomes 100% automated:<\/p>\n<ul>\n<li>AI transcribes every call with precision.<\/li>\n<li>It scans the text for specific keywords you define (for example, \u201cpremium service\u201d).<\/li>\n<li>Based on whether it was mentioned, the system <strong data-start=\"838\" data-end=\"858\">tags the call<\/strong> or assigns it a score.<\/li>\n<li data-start=\"898\" data-end=\"1034\">All this information is displayed in real time on a dashboard, so you can instantly see <strong data-start=\"981\" data-end=\"1033\">which agents are delivering and at what rate<\/strong>.<\/li>\n<\/ul>\n<p>This allows you to get the data <strong data-start=\"1068\" data-end=\"1111\">right when you need it<\/strong>, without waiting for manual reviews or spending days compiling reports. What once took hours of listening and checking can now be done with a click.<\/p>\n<p>Best of all: <strong data-start=\"1293\" data-end=\"1341\">AI adapts to your own business rules<\/strong>, so you can tailor it to any specific goal. Whether it\u2019s confirming if a service was offered, if the agent identified themselves properly, or if they followed the objection-handling script, <strong data-start=\"1557\" data-end=\"1604\">the analysis logic is fully customisable<\/strong>.<\/p>\n<h2 id=\"tiempo_real_o_diferido\"><strong>10. DOES YOUR BUSINESS NEED REAL-TIME OR POST-CALL TRANSCRIPTION?<\/strong><\/h2>\n<p class=\"\" data-start=\"432\" data-end=\"617\">One of the key considerations before implementing call transcription is <strong data-start=\"536\" data-end=\"570\">when you need the data<\/strong>: do you need it immediately, or only after the call ends?<\/p>\n<p class=\"\" data-start=\"619\" data-end=\"691\">There are two types of transcription, each meeting different needs:<\/p>\n<h3 class=\"\" data-start=\"693\" data-end=\"742\"><strong>1. REAL-TIME TRANSCRIPTION (<em>Streaming<\/em>)<\/strong><\/h3>\n<p class=\"\" data-start=\"743\" data-end=\"992\">This transcription is generated while the call is ongoing. It\u2019s essential if you want to <strong>connect the service to a <em>copilot<\/em> that acts during the conversation<\/strong>, providing live suggestions, recommending responses or alerting the agent in real time.<\/p>\n<p class=\"\" data-start=\"994\" data-end=\"1108\">\ud83d\udca1 If you want to <strong data-start=\"1017\" data-end=\"1065\">analyse the call as it happens<\/strong>, you\u2019ll need streaming transcription.<\/p>\n<h3 class=\"\" data-start=\"1202\" data-end=\"1252\"><strong>2. ON-DEMAND TRANSCRIPTION (Post-call)<\/strong><\/h3>\n<p class=\"\" data-start=\"1161\" data-end=\"1359\">This type is performed once the call ends. While it also connects to an AI solution, the aim is to understand <strong data-start=\"1296\" data-end=\"1326\">how the conversation went.<\/strong><\/p>\n<p class=\"\" data-start=\"1361\" data-end=\"1585\">A major advantage of this mode is that you can <strong data-start=\"1394\" data-end=\"1439\">control the number of calls to analyse<\/strong>. If you don\u2019t need to transcribe 100% of conversations\u2014say 70% is enough\u2014you can significantly reduce the service cost.<\/p>\n<p class=\"\" data-start=\"1587\" data-end=\"1724\">\ud83d\udca1 This is the best option when you\u2019re after <strong data-start=\"1626\" data-end=\"1653\">strategic insights<\/strong>, like historical performance or service quality.<\/p>\n<h3 class=\"\" data-start=\"1674\" data-end=\"1693\"><strong>WHICH IS BETTER?<\/strong><\/h3>\n<p class=\"\" data-start=\"1752\" data-end=\"2172\"><strong data-start=\"1752\" data-end=\"1803\">It depends on what you plan to do with the data. <\/strong>If your goal is to <strong data-start=\"1824\" data-end=\"1853\">take action during the call<\/strong>, automate decisions or support agents live with <em>copilots<\/em>, then you need real-time transcription.<\/p>\n<p class=\"\" data-start=\"1752\" data-end=\"2172\">If, however, you want to <strong data-start=\"2019\" data-end=\"2079\">review the call after it ends<\/strong>, identify trends or monitor quality, on-demand transcription is more than enough.<\/p>\n<h2 id=\"diferencias_calidad_transcripcion\" class=\"\" data-start=\"1752\" data-end=\"2172\"><strong>11. ARE THERE DIFFERENCES IN TRANSCRIPTION QUALITY BETWEEN PROVIDERS?<\/strong><\/h2>\n<p class=\"\" data-start=\"578\" data-end=\"719\">Yes\u2014big ones. Not all AI transcriptions are equal, and knowing what impacts quality is key to avoiding unpleasant surprises.<\/p>\n<h3><strong>1. THE RECORDING: THE &#8220;FLOUR&#8221; OF THE WHOLE PROCESS<\/strong><\/h3>\n<p class=\"\" data-start=\"766\" data-end=\"1061\">The first factor is <strong data-start=\"807\" data-end=\"837\">the quality of the original audio<\/strong>. If the call is poorly recorded\u2014full of noise, echo or overlapping voices\u2014the transcription will be less accurate. It\u2019s like baking: if the flour isn\u2019t good, the end result won\u2019t be either.<\/p>\n<h3 data-start=\"1063\" data-end=\"1133\"><strong>2. TRANSCRIPTION TECHNOLOGY: NOT ALL ENGINES ARE THE SAME<\/strong><\/h3>\n<p class=\"\" data-start=\"1134\" data-end=\"1373\">Once you have good audio, the next big factor is <strong>the technology you use to transcribe<\/strong>. In our case, we work with a highly advanced system that lets us fine-tune the transcription model based on key parameters:<\/p>\n<ul>\n<li data-start=\"1377\" data-end=\"1549\"><strong data-start=\"1377\" data-end=\"1418\">Phone number language detection<\/strong>: we automatically assign the language usually spoken on that number, improving recognition from the very first second.<\/li>\n<li data-start=\"1552\" data-end=\"1693\"><strong data-start=\"1552\" data-end=\"1573\">Specific region<\/strong>: we can even specify the accent or geographical area (Spanish from Madrid is not the same as from Galicia, for instance).<\/li>\n<li data-start=\"1696\" data-end=\"1870\"><strong data-start=\"1696\" data-end=\"1716\">Audio origin<\/strong>: we define that the audio comes from a VoIP call, not a video or recorded message, tailoring the model to the correct format.<\/li>\n<li data-start=\"1873\" data-end=\"2122\"><strong data-start=\"1873\" data-end=\"1897\">Custom hints<\/strong>: we include business-specific keywords, frequently used terms or technical jargon. So if the AI is unsure between similar-sounding words\u2014like \u201cwrite\u201d or \u201cwright\u201d\u2014it can make the right choice using the context we provide.<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2124\" data-end=\"2350\">This last point is critical: <strong data-start=\"2168\" data-end=\"2211\">hints act as contextual guides<\/strong>, helping the AI not only better understand what\u2019s being said but also <strong data-start=\"2275\" data-end=\"2349\">choose the most logical option\u2014even if the pronunciation isn\u2019t perfect<\/strong>.<\/p>\n<h2 id=\"requisitos_para_empezar\" class=\"\" data-start=\"2124\" data-end=\"2350\"><strong>12. WHAT ARE THE REQUIREMENTS FOR MY COMPANY TO START USING AI CALL TRANSCRIPTION?<\/strong><\/h2>\n<p class=\"\" data-start=\"303\" data-end=\"640\">In most cases, transcription services are linked to your <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"386\" data-end=\"441\">telephony or contact centre software provider<\/strong><\/a>. That\u2019s because calls already pass through their systems, making it easy to activate transcription directly <strong data-start=\"556\" data-end=\"639\">without manual integrations or additional technical setup<\/strong>.<\/p>\n<p class=\"\" data-start=\"642\" data-end=\"891\">In our case, transcription is included as part of our communication solutions. When you sign up, the service is activated with no fuss and runs automatically in the background.<\/p>\n<h2 id=\"como_se_activa\" class=\"\" data-start=\"876\" data-end=\"1186\"><strong>13. HOW IS CALL TRANSCRIPTION ACTIVATED?<\/strong><\/h2>\n<p class=\"\" data-start=\"422\" data-end=\"591\"><strong>By activating the service<\/strong>. It really is that simple.<\/p>\n<p class=\"\" data-start=\"593\" data-end=\"874\">If you also want to automate quality scoring or service level tracking, you\u2019ll need to activate our <em><strong><a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/artificial-intelligence\/speech-analytics-for-call-centres\/\" target=\"_blank\" rel=\"noopener\">Speech Analytics<\/a><\/strong><\/em> bot.<\/p>\n<p class=\"\" data-start=\"593\" data-end=\"874\">Once we tailor the bot to your business needs, calls answered or made by your agents will start being transcribed automatically in the background. You\u2019ll be able to view the AI\u2019s analysis in the &#8220;Details&#8221; tab of the <strong><a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/\" target=\"_blank\" rel=\"noopener\">Omnichannel Contact Centre<\/a><\/strong>:<\/p>\n<ul>\n<li data-start=\"593\" data-end=\"874\">A <strong>headline<\/strong> summarising the conversation in one sentence<\/li>\n<li>A slightly longer <strong>summary<\/strong> of the discussion<\/li>\n<li>The <strong>category<\/strong> or reason for the call<\/li>\n<li>The customer\u2019s level of <strong>satisfaction<\/strong><\/li>\n<li>A <strong>rating<\/strong> of the service provided<\/li>\n<\/ul>\n<h2 id=\"cuanto_cuesta_transcripcion\" class=\"\" data-start=\"593\" data-end=\"874\"><strong>14. HOW MUCH DOES AI CALL TRANSCRIPTION COST?<\/strong><\/h2>\n<p class=\"\" data-start=\"308\" data-end=\"563\">The cost of AI-powered call transcription is <strong data-start=\"377\" data-end=\"422\">calculated per minute of audio transcribed<\/strong>. This means you <strong data-start=\"443\" data-end=\"503\">only pay for the calls that are actually transcribed<\/strong>, with no fixed fees or need to transcribe everything.<\/p>\n<p class=\"\" data-start=\"565\" data-end=\"1031\">Pricing depends on the provider and several factors. One of them is <strong data-start=\"707\" data-end=\"720\">language<\/strong>: some providers apply different rates for less common languages or those with less mature AI models. Another factor is <strong data-start=\"851\" data-end=\"892\">transcription engine quality<\/strong>, as not all providers offer the same accuracy, accent recognition, or ability to customise with business-specific keywords.<\/p>\n<p class=\"\" data-start=\"1033\" data-end=\"1270\">In any case, it\u2019s a fully scalable service: you can adjust the percentage of calls you want to transcribe\u2014say, limit it to 70%\u2014to <strong data-start=\"1216\" data-end=\"1269\">reduce the overall cost.<\/strong><\/p>\n<h2 id=\"transcripcion_en_crm\" class=\"\" data-start=\"1033\" data-end=\"1270\"><strong>15. CAN TRANSCRIPTIONS BE SENT TO THE CRM AUTOMATICALLY?<\/strong><\/h2>\n<p class=\"\" data-start=\"486\" data-end=\"662\">Yes, absolutely. Once the transcription is generated, <strong data-start=\"522\" data-end=\"580\">it can be sent directly to your CRM<\/strong> or any other platform, without needing to upload the transcript file or paste a link manually.<\/p>\n<p data-start=\"486\" data-end=\"662\">We deliver transcriptions and the full bot analysis (title, summary, category, etc.) using <strong>webhooks<\/strong>, which allow data to be transferred between systems when a condition is met\u2014like the end of a call.<\/p>\n<h2 id=\"varios_idiomas\" class=\"\" data-start=\"486\" data-end=\"662\"><strong>16. DOES THE AI TRANSCRIBE IN MULTIPLE LANGUAGES?<\/strong><\/h2>\n<p data-start=\"486\" data-end=\"662\">Yes, AI is generally equipped to transcribe conversations in multiple languages. For example, our solution supports <strong data-start=\"501\" data-end=\"523\">over 125 languages<\/strong>.<\/p>\n<h2 id=\"traduccion_tiempo_real\" class=\"\" data-start=\"486\" data-end=\"662\"><strong>17. CAN CALLS BE TRANSLATED INTO ANOTHER LANGUAGE?<\/strong><\/h2>\n<p class=\"\" data-start=\"200\" data-end=\"480\">Yes. If we\u2019re transcribing a conversation in real time, we can send that text to a <em><strong data-start=\"283\" data-end=\"294\">copilot<\/strong><\/em> for instant translation. This allows an agent to assist a customer speaking a different language, <strong data-start=\"440\" data-end=\"479\">even if they\u2019re not fluent<\/strong>.<\/p>\n<p class=\"\" data-start=\"482\" data-end=\"632\">An ideal solution for international teams, multilingual environments, or when native speakers aren\u2019t available for every language.<\/p>\n<h2 id=\"localizar_transcripcion\" class=\"\" data-start=\"482\" data-end=\"632\"><strong>18. HOW DO YOU FIND A CALL TRANSCRIPTION?<\/strong><\/h2>\n<p class=\"\" data-start=\"550\" data-end=\"800\">A transcription isn\u2019t a loose document or a file hidden in some folder. <strong data-start=\"648\" data-end=\"719\">Each transcript is directly linked to its original call<\/strong>, so locating it is as easy as pulling up the call record.<\/p>\n<p class=\"\" data-start=\"802\" data-end=\"893\">Depending on how your system is set up, you\u2019ll find the transcription in one of the following:<\/p>\n<ul>\n<li data-start=\"897\" data-end=\"978\">Your <strong data-start=\"900\" data-end=\"938\">contact centre software<\/strong>, under the call details view<\/li>\n<li data-start=\"981\" data-end=\"1084\">Your <strong data-start=\"984\" data-end=\"991\">CRM<\/strong>, if the transcript is embedded in the customer ticket or contact history<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1086\" data-end=\"1331\">Just search by phone number, call ID, date or any other identifier, and you\u2019ll access <strong data-start=\"1194\" data-end=\"1259\">the recording, transcript and all related conversation data.<\/strong><\/p>\n<h2 id=\"recomendaciones_proveedor\" class=\"\" data-start=\"1086\" data-end=\"1331\"><strong>19. RECOMMENDATIONS FOR CHOOSING AN AI CALL TRANSCRIPTION PROVIDER<\/strong><\/h2>\n<p data-start=\"1086\" data-end=\"1331\">As you\u2019ve seen throughout this article, not all transcription services are the same. Here\u2019s a list of six things to check before signing up for one:<\/p>\n<ul>\n<li data-start=\"991\" data-end=\"1247\"><strong data-start=\"991\" data-end=\"1028\">Check which AI model is being used<\/strong> to transcribe conversations. Not all models offer the same accuracy, and some allow training with business-specific vocabulary (<em data-start=\"1204\" data-end=\"1211\">hints<\/em>), which greatly improves results.<\/li>\n<li data-start=\"1251\" data-end=\"1451\"><strong data-start=\"1251\" data-end=\"1321\">Ask about security and data privacy guarantees.<\/strong> Make sure transcriptions <strong data-start=\"1359\" data-end=\"1401\">aren\u2019t used to train other AI models<\/strong> or stored by third parties.<\/li>\n<li data-start=\"1455\" data-end=\"1598\"><strong data-start=\"1455\" data-end=\"1509\">Find out if streaming transcription is available<\/strong>, in case you need to connect the conversation to a <em>copilot<\/em>.<\/li>\n<li data-start=\"1602\" data-end=\"1824\"><strong data-start=\"1602\" data-end=\"1659\">Ensure audio quality is adequate.<\/strong> If the provider also handles call recordings, ask how they guarantee clear, interference-free sound\u2014this is crucial for accurate transcription.<\/li>\n<li data-start=\"1828\" data-end=\"1976\"><strong data-start=\"1828\" data-end=\"1867\">Consider how easily it integrates.<\/strong> Is it automatically stored in your CRM or ticketing system?<\/li>\n<li data-start=\"1980\" data-end=\"2161\"><strong data-start=\"1980\" data-end=\"2025\">And lastly, consider the pricing.<\/strong> Ask about cost per minute, whether you can limit transcription volumes, and whether there are extra charges for specific languages.<\/li>\n<\/ul>\n<h2><strong>NEED PROFESSIONAL ADVICE? GET IN TOUCH WITH US<\/strong><\/h2>\n<div id=\"formulario\" class=\"hs-form\"><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n    region: \"eu1\",\n    portalId: \"25868881\",\n    formId: \"37d106ea-e12c-4300-8491-f82296dc2405\"\n  });\n<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A conversation is a valuable source of data. What if, instead of listening to calls one by one, we told you that you could transcribe them, analyse them, and automatically extract insights? Artificial intelligence is now capable of transcribing with more accuracy than ever before, and turning every call into actionable data in just seconds&#8230;.  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/en\/blog\/ai-call-transcription-everything-you-need-to-know\/\" title=\"Read AI call transcription: everything you need to know\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":53172,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[5191],"tags":[],"class_list":["post-53183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smart-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI call transcription: everything you need to know - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/ai-call-transcription-everything-you-need-to-know\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI call transcription: everything you need to know - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"A conversation is a valuable source of data. What if, instead of listening to calls one by one, we told you that you could transcribe them, analyse them, and automatically extract insights? Artificial intelligence is now capable of transcribing with more accuracy than ever before, and turning every call into actionable data in just seconds.... 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