{"id":53490,"date":"2025-04-28T08:02:31","date_gmt":"2025-04-28T06:02:31","guid":{"rendered":"https:\/\/enreach.es\/?p=53490"},"modified":"2025-04-23T12:18:51","modified_gmt":"2025-04-23T10:18:51","slug":"meet-shomi-the-ai-for-our-hosted-pbx","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/meet-shomi-the-ai-for-our-hosted-pbx\/","title":{"rendered":"Meet Shomi: the AI for our hosted PBX"},"content":{"rendered":"<p>Does this day sound familiar?<\/p>\n<p>You sit down at your desk, determined to make progress on that important task. You&#8217;ve only been focused for 20 minutes when <strong>the phone rings<\/strong>. An unknown number. It might be a potential client, so you pick up. It\u2019s a sales call.<\/p>\n<p><strong>You get back to work<\/strong>. You open a document, try to pick up where you left off&#8230; and the doorbell rings. A delivery for the office. You get up, take it, <strong>and carry on<\/strong>.<\/p>\n<p>You try to refocus, but a colleague stops by your desk to ask something. Two chats are waiting. A meeting in an hour that you can\u2019t reschedule. Then it hits you: <strong>it\u2019s 12 noon and you haven\u2019t made it halfway through your work.<\/strong><\/p>\n<p>While many studies focus on automating repetitive tasks to boost productivity, few address what really gets in the way: <strong>distractions<\/strong>. The small interruptions that, added together, cost us more time than we realise.<\/p>\n<p>One researcher who did take the time to study the true cost of these interruptions was <strong>Gloria Mark<\/strong> from the University of California. <a href=\"https:\/\/ics.uci.edu\/~gmark\/chi08-mark.pdf\" target=\"_blank\" rel=\"noopener\">In her study<\/a>, she found that it takes us an average of <strong>23 minutes<\/strong> to regain focus after each interruption. And we usually try to make up for it by working faster\u2026 at the expense of increased <strong>stress, frustration, and mental fatigue<\/strong>.<\/p>\n<p>Today, most people have come up with their own methods for getting through urgent tasks\u2014some lock themselves away in meeting rooms to avoid interruptions, others switch to \u201cbusy\u201d mode to block out the constant stream of chats and calls.<\/p>\n<p><strong>But what if there were a smarter way to protect your focus?<\/strong><\/p>\n<h2><strong>RETHINKING <span style=\"color: #ac96ff;\">COMMUNICATION<\/span> AND <span style=\"color: #ac96ff;\">COLLABORATION<\/span> IN 2025<\/strong><\/h2>\n<p class=\"\" data-start=\"325\" data-end=\"483\">Based on that idea, we\u2019ve created a personal assistant with a clear mission: to help you protect the most valuable thing you have at work\u2014your time.<\/p>\n<p class=\"\" data-start=\"485\" data-end=\"679\">This is how <a href=\"https:\/\/enreach.es\/en\/business-communications\/enreach-contact\/shomi-your-personal-assistant\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"494\" data-end=\"503\">Shomi<\/strong><\/a> was born\u2014an AI-powered assistant integrated directly into <a href=\"https:\/\/enreach.es\/en\/business-communications\/enreach-contact\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"566\" data-end=\"585\">Enreach Contact<\/strong><\/a>, our communication and collaboration platform that brings together telephony, chat and video calls.<\/p>\n<p class=\"\" data-start=\"681\" data-end=\"842\">This launch is part of a clear vision: to <strong data-start=\"731\" data-end=\"774\">democratise artificial intelligence<\/strong> and make it available to businesses of all sizes.<\/p>\n<p class=\"\" data-start=\"844\" data-end=\"1001\">A vision recognised this year by consulting firm <strong data-start=\"905\" data-end=\"925\">Frost &amp; Sullivan<\/strong>, who awarded us the <a href=\"https:\/\/enreach.es\/en\/blog\/dialox-our-bot-builder-wins-frost-sullivan-2025-award\/\" target=\"_blank\" rel=\"noopener\"><em data-start=\"958\" data-end=\"1000\">Transformational Innovation Leaders 2025<\/em><\/a> prize.<\/p>\n<p class=\"\" data-start=\"1003\" data-end=\"1291\">If you\u2019ve been in the business world for over a decade, you\u2019ll know that business telephony has come a long way. Features like <strong data-start=\"1150\" data-end=\"1170\">call queues<\/strong>, <strong data-start=\"1172\" data-end=\"1212\">mobile device integration<\/strong>, <strong data-start=\"1214\" data-end=\"1245\">call recording<\/strong> or <strong data-start=\"1248\" data-end=\"1290\">real-time reporting<\/strong> have become the norm.<\/p>\n<p class=\"\" data-start=\"1293\" data-end=\"1503\">But some things remained exclusive to large corporations\u2014automations, and since the ChatGPT boom, <strong data-start=\"1426\" data-end=\"1450\">virtual assistants<\/strong>.<\/p>\n<p class=\"\" data-start=\"1760\" data-end=\"1896\">Today, the game has changed, and <strong data-start=\"1800\" data-end=\"1896\">anyone in any company can now benefit from AI in their everyday work.<\/strong><\/p>\n<h2><strong>WHY IS <span style=\"color: #ac96ff;\">SHOMI<\/span> UNIQUE?<\/strong><\/h2>\n<p>Don\u2019t be fooled: <strong>Shomi is not just another copilot<\/strong>. It doesn\u2019t take over your screen or act without permission. Its purpose is the opposite.<\/p>\n<p>We named it <em>\u201cshow me\u201d<\/em> because its goal is simple: <strong>to help you prioritise tasks and stay focused<\/strong>.<\/p>\n<p>How exactly does it do that?<\/p>\n<h3><strong>1. ANSWERING CALLS FOR YOU<\/strong><\/h3>\n<p>When someone rings your extension, instead of dropping everything to pick up, <strong>you can activate Shomi<\/strong>.<\/p>\n<p>With a voice as human as yours, it will find out the reason for the call and show it to you\u2014so you can decide whether to answer, hang up, or forward it to a colleague or your voicemail.<\/p>\n<h3><strong>2. SUMMARISING KEY POINTS FROM A CALL<\/strong><\/h3>\n<p class=\"\" data-start=\"116\" data-end=\"277\">If you take the call, you can enable <strong>real-time transcription<\/strong> so Shomi can take notes for you while you stay fully engaged in the conversation.<\/p>\n<p class=\"\" data-start=\"279\" data-end=\"445\">At the end, you&#8217;ll receive a <strong>summary<\/strong> of the discussion and the <strong>next steps<\/strong>. If needed, Shomi can also <strong>translate<\/strong> the content and <strong>send it to you by email<\/strong>.<\/p>\n<h3><strong>3. TAKING NOTES IN FACE-TO-FACE MEETINGS<\/strong><\/h3>\n<p class=\"\" data-start=\"95\" data-end=\"191\">Like any good personal assistant, you can also rely on <strong>Shomi<\/strong> during in-person meetings.<\/p>\n<p class=\"\" data-start=\"193\" data-end=\"426\"><strong>It records and transcribes in real time<\/strong>, and once the meeting is over, you\u2019ll receive a <strong>summary<\/strong> in chat with everything discussed and a list of <strong>next steps<\/strong>. You can also ask Shomi to translate it and send it to you via email.<\/p>\n<h3><strong>4. SUMMARISING YOUR VOICEMAIL MESSAGES<\/strong><\/h3>\n<p>Still checking voicemail manually? Not anymore.<\/p>\n<p><strong>Shomi<\/strong> can <strong>summarise<\/strong> all your voicemail messages so you can <strong>quickly read them<\/strong> in chat within Enreach Contact\u2014saving you valuable time.<\/p>\n<h2><strong>AI THAT EMPOWERS <span style=\"color: #ac96ff;\">EVERY<\/span> WORKER<\/strong><\/h2>\n<p><strong data-start=\"348\" data-end=\"460\">The pressure to \u201cbe on top of everything\u201d creates an invisible strain that directly affects our productivity.<\/strong><\/p>\n<p>Shomi was created to break that cycle. To support workers by helping them stay focused.<\/p>\n<p>When a call comes in, Shomi answers and tells you why they called. If you&#8217;re in a meeting, it takes notes and summarises the next steps. If you can&#8217;t check your voicemail, it summarises it and sends it to you via chat.<\/p>\n<p>That feeling of having someone by your side, an extra pair of eyes\u2014it\u2019s called <strong>peace of mind<\/strong>. Your personal assistant takes care of the daily workload and reduces operational stress.<\/p>\n<blockquote>\n<p style=\"font-weight: 300; font-size: 35px; text-align: center;\">\u201cWith tools like Enreach Contact and Shomi, it\u2019s now possible to streamline daily operations, reduce workload, and help employees focus on higher-value tasks.\u201d<\/p>\n<p style=\"font-weight: 300; font-size: 20px; text-align: center;\">Alfred Nesweda, Managing Director at Enreach<\/p>\n<\/blockquote>\n<h2 data-start=\"1335\" data-end=\"1531\"><strong>TRY IT <span style=\"color: #ac96ff;\">NOW<\/span> ON ENREACH CONTACT<\/strong><\/h2>\n<p>Shomi is already available to all <strong>Enreach Contact<\/strong> desktop users until <strong>1st July<\/strong>. What are you waiting for?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does this day sound familiar? You sit down at your desk, determined to make progress on that important task. You&#8217;ve only been focused for 20 minutes when the phone rings. An unknown number. It might be a potential client, so you pick up. It\u2019s a sales call. You get back to work. You open a&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/en\/blog\/meet-shomi-the-ai-for-our-hosted-pbx\/\" title=\"Read Meet Shomi: the AI for our hosted PBX\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":53492,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2139,2141],"tags":[],"class_list":["post-53490","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communications","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Meet Shomi: the AI for our hosted PBX - Enreach ES<\/title>\n<meta name=\"description\" content=\"AI is now available in Enreach Contact. Shomi answers calls, summarises meetings and keeps you productive.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/?p=53252\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet Shomi: the AI for our hosted PBX - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"AI is now available in Enreach Contact. 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