{"id":53934,"date":"2025-05-22T08:02:08","date_gmt":"2025-05-22T06:02:08","guid":{"rendered":"https:\/\/enreach.es\/?p=53934"},"modified":"2025-06-04T17:15:19","modified_gmt":"2025-06-04T15:15:19","slug":"interview-with-carlos-jimenez-gen-ai-requires-a-mindset-shift","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/interview-with-carlos-jimenez-gen-ai-requires-a-mindset-shift\/","title":{"rendered":"Interview with Carlos Jim\u00e9nez: ‘Gen AI requires a mindset shift’"},"content":{"rendered":"

On 28 May, our Head of Sales, Carlos Jim\u00e9nez<\/strong>, will be taking part in the roundtable discussion ‘The Future of Experience: New Operational Models Driven by Gen AI’<\/strong>, a session included in the ExpoContact<\/strong><\/a> programme. The debate promises to highlight the positive impact this technology is already having on the contact centre<\/a> sector.<\/p>\n

With less than a week to go, we spoke with Carlos about the key topics<\/strong> that will be addressed, the role that generative artificial intelligence<\/strong> is already playing in the sector, and why this conversation is essential for anyone leading teams, processes, or strategy in the BPO space.<\/p>\n

Why do you think it\u2019s so important to talk about generative AI now, in the context of operations?<\/strong><\/h5>\n

Generative AI is not a future promise \u2014 it\u2019s already here<\/strong>, and it\u2019s directly impacting how we design, run, and improve our services. From automating repetitive tasks to delivering hyper-personalised experiences<\/strong>, Gen AI opens up possibilities that, just a couple of years ago, felt like science fiction.<\/p>\n

Now\u2019s the time to ‘get on board before the train leaves the station’<\/strong>. This roundtable is all about showing how companies in the sector are already using Gen AI successfully \u2014 and what key factors to consider for effective implementation.<\/p>\n

What can the audience expect from this roundtable?<\/strong><\/h5>\n

Above all, real success stories and figures<\/strong>. We\u2019ll be sharing practical experiences, lessons learnt, and of course, a strategic outlook on where things are heading. It\u2019s not just about the tech \u2014 it\u2019s about how we redesign<\/strong> operational models, how we train<\/strong> our teams, and how we measure<\/strong> the impact of these new tools.<\/p>\n

What challenges do you think companies face when integrating generative AI?<\/strong><\/h5>\n

The biggest challenge isn\u2019t technological \u2014 it\u2019s cultural<\/strong>. The pace at which generative AI is evolving demands a mindset open to change, experimentation, and continuous learning. It\u2019s not just about bringing in new tools \u2014 it\u2019s about rethinking processes, roles, and metrics<\/strong>. That\u2019s why collaboration and shared learning, like what we\u2019ll see in this roundtable, are so essential.<\/p>\n

Who would you especially recommend attend this roundtable?<\/strong><\/h5>\n

Anyone who leads operations, customer experience, or digital transformation<\/strong>. But also anyone who\u2019s curious to understand how AI can be applied in a tangible, profitable way within their organisation.<\/p>\n

#SAVETHEDATE: 28 MAY AT EXPOCONTACT<\/span><\/strong><\/h2>\n

\ud83d\udc49 Roundtable:<\/strong> ‘The Future of Experience: New Operational Models Driven by Gen AI’
\ud83d\udd53 12:25 pm<\/strong>
\ud83d\udccd La Quinta del Jarama, Madrid<\/strong><\/p>\n

Moderator:
\ud83d\udd39 Ignacio Coronado – Konecta<\/a><\/p>\n

Experts:
\ud83d\udd39 Diego Baccini – Banco Galicia<\/a>
\ud83d\udd39 Carlos Jim\u00e9nez – Enreach<\/a>
\ud83d\udd39 Judith Gonz\u00e1lez Planas – GoContact<\/a>
\ud83d\udd39 Mar\u00eda Jos\u00e9 Baena Priego – Tinsa Espa\u00f1a<\/a>
\ud83d\udd39 Agust\u00ed Mol\u00edas – Contact Center Institute<\/a><\/p>\n

We look forward to seeing you there!<\/p>\n","protected":false},"excerpt":{"rendered":"

On 28 May, our Head of Sales, Carlos Jim\u00e9nez, will be taking part in the roundtable discussion ‘The Future of Experience: New Operational Models Driven by Gen AI’, a session included in the ExpoContact programme. The debate promises to highlight the positive impact this technology is already having on the contact centre sector. With less… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":53937,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2141],"tags":[],"class_list":["post-53934","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nInterview with Carlos Jim\u00e9nez: 'Gen AI requires a mindset shift' - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/interview-with-carlos-jimenez-gen-ai-requires-a-mindset-shift\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview with Carlos Jim\u00e9nez: 'Gen AI requires a mindset shift' - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"On 28 May, our Head of Sales, Carlos Jim\u00e9nez, will be taking part in the roundtable discussion ‘The Future of Experience: New Operational Models Driven by Gen AI’, a session included in the ExpoContact programme. 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