{"id":54450,"date":"2025-07-01T09:01:37","date_gmt":"2025-07-01T07:01:37","guid":{"rendered":"https:\/\/enreach.es\/?p=54450"},"modified":"2025-07-01T12:15:34","modified_gmt":"2025-07-01T10:15:34","slug":"what-nobody-tells-you-about-microsoft-teams-telephony","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/what-nobody-tells-you-about-microsoft-teams-telephony\/","title":{"rendered":"What nobody tells you about Microsoft Teams’ telephony"},"content":{"rendered":"

Yes, we agree: Teams is extremely convenient for chatting and meeting with your colleagues.<\/strong> It’s included with Microsoft 365 licences starting from \u20ac5.60 per user\/month (when billed annually), which on paper is a very competitive and accessible price for businesses of any size.<\/p>\n

But things get complicated when you want to do something as simple as call an external contact without leaving the app<\/a><\/strong>. While Microsoft does offer a telephony add-on for Teams, enabling it requires an additional \u20ac9.40 per user\/month<\/strong>\u2014and that’s just for basic call functionality.<\/p>\n

Want to record your calls?<\/strong> That\u2019ll cost extra.
\nWant to set a welcome message that only plays Monday to Friday?<\/strong> Same story.
\nNeed to track how many calls you make and receive?<\/strong> You\u2019ll have to connect a third-party app capable of pulling that data via API.<\/p>\n

You can also work with a virtual PBX provider integrated into Teams<\/a>, but managing two providers for the same service adds complexity<\/strong>\u2014a complexity that only becomes visible when something breaks or when you try to calculate the true cost of your setup.<\/p>\n

In this scenario, where Teams doesn\u2019t include the telephony features businesses rely on<\/strong>, it\u2019s not unusual to resort to using a personal mobile, desk phone, or work device to contact people outside the company. You lose call traceability, yes\u2014but it\u2019s the easiest, and often cost-free, option.<\/p>\n

And while we can “get by” without having everything in a single app, it’s worth knowing that there are alternatives built to deliver exactly what your business needs:<\/strong> chat, video calls, internal and external telephony, analytics, call recording, and business numbering.<\/p>\n

HOW TO BREAK FREE FROM TEAMS TELEPHONY<\/strong><\/h2>\n

Rather than layering add-ons onto Microsoft\u2019s service, Enreach Contact<\/strong><\/a> is a unified communications platform (UCaaS) that gives your business everything it needs to communicate efficiently\u2014both internally and externally.<\/p>\n

From a single workspace, you can:<\/p>\n