{"id":54900,"date":"2025-07-10T09:21:44","date_gmt":"2025-07-10T07:21:44","guid":{"rendered":"https:\/\/enreach.es\/?p=54900"},"modified":"2025-07-10T10:26:36","modified_gmt":"2025-07-10T08:26:36","slug":"which-whatsapp-version-is-best-for-customer-service","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/","title":{"rendered":"Which WhatsApp version is best for customer service?"},"content":{"rendered":"<p>WhatsApp has <strong>over 2 billion daily active users<\/strong>. It&#8217;s a favourite channel for many\u2014not just for personal use, but also to communicate with brands.<\/p>\n<p>Why? Because it ticks all the boxes:<\/p>\n<ul>\n<li><strong>Instant<\/strong> messaging<\/li>\n<li>Send <strong>photos<\/strong> and <strong>documents<\/strong><\/li>\n<li><strong>Rich<\/strong>, clickable links<\/li>\n<\/ul>\n<p>That\u2019s why integrating <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/whatsapp\/\" target=\"_blank\" rel=\"noopener\">WhatsApp for customer service<\/a> into your contact centre is <strong data-start=\"308\" data-end=\"365\">never\u2014and we mean never\u2014a bad investment.<\/strong><\/p>\n<p>There are <strong>three versions of WhatsApp<\/strong> on the market: the standard app, WhatsApp Business, and WhatsApp Business API.<\/p>\n<p><strong>Not all services are designed for professional customer service<\/strong>, which is why this post breaks down the <strong>pros and cons<\/strong> of each and helps you choose the right one for your setup.<\/p>\n<h2><strong>1. WHATSAPP<\/strong><\/h2>\n<p>The classic app we all know, available via the Play Store (Android), App Store (iOS) and AppGallery (Huawei), is <strong>not intended for business use<\/strong>. It&#8217;s designed for personal conversations\u2014user to user.<\/p>\n<h3><strong>PROS<\/strong><\/h3>\n<ul>\n<li>Can be used on <strong>multiple devices<\/strong>: mobile and desktop.<\/li>\n<li><strong>Free to download<\/strong> and set up.<\/li>\n<\/ul>\n<h3><strong>CONS<\/strong><\/h3>\n<ul>\n<li>You can only use <strong>one phone number<\/strong>.<\/li>\n<li><strong>Only one user<\/strong> can access the account.<\/li>\n<li><strong>No way to distribute chats<\/strong> among different users.<\/li>\n<li><strong>Chatbots can\u2019t be enabled<\/strong> for out-of-hours responses or when agents are unavailable.<\/li>\n<li>No option to set <strong>automated messages<\/strong> (like welcome messages or out-of-hours replies).<\/li>\n<li><strong>Chats can\u2019t be monitored<\/strong>.<\/li>\n<li>Conversations can\u2019t be <strong>categorised<\/strong>.<\/li>\n<li><strong>No performance metrics<\/strong> per agent are available.<\/li>\n<li>No option to <strong>integrate<\/strong> with external tools like a CRM\u2014you can\u2019t auto-generate tickets after a chat.<\/li>\n<\/ul>\n<h2><strong>2. WHATSAPP BUSINESS<\/strong><\/h2>\n<p>As the name suggests, this service <strong>is intended for business use<\/strong>. But not for contact centres. It has several limitations\u2014chief among them, that <strong>only one user can be connected at a time<\/strong>.<\/p>\n<h3><strong>PROS<\/strong><\/h3>\n<ul>\n<li>Can be used on <strong>multiple devices<\/strong>: mobile and desktop.<\/li>\n<li>Allows configuration of <strong>basic automated messages<\/strong>: welcome messages, away messages and quick replies via shortcuts.<br \/>\nFor example, when a customer asks \u201cWhat are your opening hours?\u201d, you can reply using the shortcut <code>\/hours<\/code>, which sends the saved message automatically.<\/li>\n<li><strong>Free to download<\/strong> and set up.<\/li>\n<\/ul>\n<h3><strong>CONS<\/strong><\/h3>\n<ul>\n<li>You can only use <strong>one phone number<\/strong>.<\/li>\n<li><strong>Only one user<\/strong> can access the account.<\/li>\n<li><strong>No way to distribute chats<\/strong> among different users.<\/li>\n<li><strong>You can&#8217;t enable a <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/customer-service-chatbot\/\" target=\"_blank\" rel=\"noopener\">chatbot<\/a><\/strong> to handle messages outside working hours or when agents are unavailable.<\/li>\n<li><strong>No chat monitoring<\/strong> capabilities.<\/li>\n<li>No way to <strong>categorise<\/strong> conversations.<\/li>\n<li>No way to <strong>track agent performance<\/strong>.<\/li>\n<li>No option to <strong>integrate<\/strong> with external tools like a CRM\u2014you can\u2019t auto-generate tickets after a chat.<\/li>\n<\/ul>\n<h2><strong>3. WHATSAPP BUSINESS API<\/strong><\/h2>\n<p>WhatsApp\u2019s API gives you access to the <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/cloud-api\/?locale=es_ES\" target=\"_blank\" rel=\"noopener\">WhatsApp Cloud API<\/a>, a cloud-based service offering <strong>far more advanced and customisable features<\/strong> than the free versions.<\/p>\n<h3><strong>PROS<\/strong><\/h3>\n<ul>\n<li>Can be used on <strong>multiple devices<\/strong>: mobile and desktop.<\/li>\n<li>Allows <strong>dynamic automated messages<\/strong>: on top of standard welcome and away messages, you can set rules based on agent availability, long wait times, and more.<\/li>\n<li>Supports <strong>multiple phone numbers<\/strong>.<\/li>\n<li><strong>Unlimited users<\/strong> can access it\u2014via <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/\" target=\"_blank\" rel=\"noopener\">contact centre software<\/a>, the user limit depends on your plan.<\/li>\n<li>You can set up <strong>chat distribution queues<\/strong> and assign agents accordingly.<\/li>\n<li>Enable <a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\"><strong>AI agents<\/strong><\/a> to respond outside working hours or when all agents are busy.<\/li>\n<li><strong>Monitor chats in real time<\/strong>.<\/li>\n<li><strong>Categorise<\/strong> conversations.<\/li>\n<li>Extract <strong>KPIs<\/strong> like average response time and average handling time <strong>per agent<\/strong>.<\/li>\n<li><strong>Integrate with your CRM<\/strong> and keep a record of conversations with customers and prospects.<\/li>\n<\/ul>\n<h3><strong>CONS<\/strong><\/h3>\n<ul>\n<li>There\u2019s a <strong>cost<\/strong> for activating the chat module for agents and supervisors, as well as the WhatsApp API service itself.<\/li>\n<\/ul>\n<h2><strong><span style=\"color: #ac96ff;\">THE ULTIMATE SOLUTION FOR<\/span> HANDLING WHATSAPP MESSAGES<\/strong><\/h2>\n<p><strong>If you only have a single receptionist<\/strong> managing calls, SMS, emails\u2014and now WhatsApp\u2014a standard WhatsApp Business account <strong>will likely be enough<\/strong>.<\/p>\n<p><strong>If you\u2019re assigning a full team<\/strong> to manage WhatsApp messages and run marketing campaigns on the platform, then you\u2019ll need to use <strong>WhatsApp Business API<\/strong>.<\/p>\n<p>To do that, you\u2019ll need to enable the WhatsApp channel within your contact centre software and configure queues, overflow rules, AI agents, automated messages, and so on.<\/p>\n<h2><strong><span style=\"color: #ac96ff;\">WANT TO SEE IT IN ACTION?<\/span><\/strong><\/h2>\n<p>Our experts are ready to show you <strong><a href=\"https:\/\/enreach.es\/en\/customer-engagement\/cloud-omnichannel\/whatsapp\/\" target=\"_blank\" rel=\"noopener\">our WhatsApp integration within Omnichannel Contact Centre<\/a><\/strong>.<br \/>\nCall us for a demo on 900 670 750, <a href=\"https:\/\/wa.me\/+34931222223?text=Hola\" target=\"_blank\" rel=\"noopener\">message us on WhatsApp<\/a>, or fill in the form below \ud83d\udc47.<\/p>\n<div id=\"formulario\" class=\"hs-form\"><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n    region: \"eu1\",\n    portalId: \"25868881\",\n    formId: \"37d106ea-e12c-4300-8491-f82296dc2405\"\n  });\n<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>WhatsApp has over 2 billion daily active users. It&#8217;s a favourite channel for many\u2014not just for personal use, but also to communicate with brands. Why? Because it ticks all the boxes: Instant messaging Send photos and documents Rich, clickable links That\u2019s why integrating WhatsApp for customer service into your contact centre is never\u2014and we mean&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\" title=\"Read Which WhatsApp version is best for customer service?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":54889,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[5191],"tags":[],"class_list":["post-54900","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smart-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Which WhatsApp version is best for customer service? - Enreach ES<\/title>\n<meta name=\"description\" content=\"Find out which WhatsApp service \u2014 WhatsApp, WhatsApp Business or WhatsApp Business API \u2014 is better for your customer service strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Which WhatsApp version is best for customer service? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Find out which WhatsApp service \u2014 WhatsApp, WhatsApp Business or WhatsApp Business API \u2014 is better for your customer service strategy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-10T07:21:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-10T08:26:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"Which WhatsApp version is best for customer service?\",\"datePublished\":\"2025-07-10T07:21:44+00:00\",\"dateModified\":\"2025-07-10T08:26:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\"},\"wordCount\":699,\"image\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg\",\"articleSection\":[\"Customer service\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\",\"url\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\",\"name\":\"Which WhatsApp version is best for customer service? - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg\",\"datePublished\":\"2025-07-10T07:21:44+00:00\",\"dateModified\":\"2025-07-10T08:26:36+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"description\":\"Find out which WhatsApp service \u2014 WhatsApp, WhatsApp Business or WhatsApp Business API \u2014 is better for your customer service strategy.\",\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage\",\"url\":\"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg\",\"contentUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"Mujer joven sonriendo mirando a c\u00e1mara mientras atiende a un cliente por WhatsApp desde el ordenador\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Which WhatsApp version is best for customer service?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/en\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Which WhatsApp version is best for customer service? - Enreach ES","description":"Find out which WhatsApp service \u2014 WhatsApp, WhatsApp Business or WhatsApp Business API \u2014 is better for your customer service strategy.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Which WhatsApp version is best for customer service? - Enreach ES","og_description":"Find out which WhatsApp service \u2014 WhatsApp, WhatsApp Business or WhatsApp Business API \u2014 is better for your customer service strategy.","og_url":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/","og_site_name":"Enreach ES","article_published_time":"2025-07-10T07:21:44+00:00","article_modified_time":"2025-07-10T08:26:36+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg","type":"image\/jpeg"}],"author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Enreach","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"Which WhatsApp version is best for customer service?","datePublished":"2025-07-10T07:21:44+00:00","dateModified":"2025-07-10T08:26:36+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/"},"wordCount":699,"image":{"@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg","articleSection":["Customer service"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/","url":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/","name":"Which WhatsApp version is best for customer service? - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg","datePublished":"2025-07-10T07:21:44+00:00","dateModified":"2025-07-10T08:26:36+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"description":"Find out which WhatsApp service \u2014 WhatsApp, WhatsApp Business or WhatsApp Business API \u2014 is better for your customer service strategy.","breadcrumb":{"@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#primaryimage","url":"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg","contentUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2025\/07\/mujer-sonriente-agente-de-atencion-al-cliente-en-la-oficina-delante-del-ordenador-atendiendo-a-clientes-por-whatsapp-enreach.jpg","width":1920,"height":1080,"caption":"Mujer joven sonriendo mirando a c\u00e1mara mientras atiende a un cliente por WhatsApp desde el ordenador"},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/en\/blog\/which-whatsapp-version-is-best-for-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/en\/"},{"@type":"ListItem","position":2,"name":"Which WhatsApp version is best for customer service?"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/en\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/54900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/comments?post=54900"}],"version-history":[{"count":3,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/54900\/revisions"}],"predecessor-version":[{"id":54904,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/54900\/revisions\/54904"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/media\/54889"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/media?parent=54900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/categories?post=54900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/tags?post=54900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}