{"id":58243,"date":"2026-06-18T15:31:56","date_gmt":"2026-06-18T13:31:56","guid":{"rendered":"https:\/\/enreach.es\/?p=58243"},"modified":"2026-06-19T09:51:48","modified_gmt":"2026-06-19T07:51:48","slug":"we-have-won-the-2026-platinum-cx-award-for-best-it-project-in-bpo-and-back-office-solutions","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/we-have-won-the-2026-platinum-cx-award-for-best-it-project-in-bpo-and-back-office-solutions\/","title":{"rendered":"We have won the 2026 Platinum CX Award for Best IT Project in BPO & Back Office Solutions"},"content":{"rendered":"

Thanks to Contact Center Hub<\/strong><\/a> and, especially, our joint efforts with Servinform<\/strong><\/a>, we were honoured to win the award for Best IT Project in BPO & Back Office Solutions<\/strong>.<\/p>\n

The 17th edition of the Platinum CX Awards<\/strong> was much more than just an awards gala; it was the ultimate gathering for over 400 professionals across the customer experience industry, coming together once again to celebrate the talent, innovation, and commitment of end-user companies, contact centres, BPOs, and tech providers.<\/p>\n

BEST IT PROJECT IN BPO & BACK OFFICE SOLUTIONS AWARD<\/strong><\/h2>\n

In the “Technological Innovation” category, we were recognised with the Best IT Project in BPO & Back Office Solutions award for our collaboration on the 010 helpline for Sevilla City Council;<\/strong> a benchmark project within the public sector.<\/p>\n

Jose Lu\u00eds Gil,<\/strong> our Customer Success Manager, and Alvaro Figueira,<\/strong> Director of SBU Industries & Public Administration Solutions at Servinform, stepped up to collect the accolade, which was presented by Juan Carlos Alcaide<\/strong>, CX Ambassador and expert in empathy, CX, marketing, and the Silver Economy.<\/p>\n\"Award\n

Jose Lu\u00eds Gil, Customer Success Manager at Enreach, Juan Carlos Alcaide, CX Ambassador and expert in empathy, CX, marketing, and the Silver Economy, and Alvaro Figueira, Director of SBU Industries & Public Administration Solutions at Servinform.<\/p>\n

THE SEVILLA 010 PROJECT<\/strong><\/h2>\n

THE CHALLENGE: MAKING CITIZEN SUPPORT MORE HUMAN AND STREAMLINED<\/strong><\/h3>\n

The lack of digitalisation in local government procedures has always been a major friction point for citizens. In fact, studies confirm that 43% of Spaniards are dissatisfied with administrative services<\/strong>.<\/p>\n

With a large percentage of the population now digitally active<\/strong>, the 010 service needed to evolve to meet the demands of younger citizens without losing the quality of face-to-face support.<\/p>\n

The challenge, therefore, was to scale up the workforce<\/strong> both in branch offices and over the phone, interconnect touchpoints<\/strong> to deliver seamless experiences, and automate high-impact tasks<\/strong> to enhance both the customer and agent experience.<\/p>\n

THE SOLUTION: OMNICHANNEL & ARTIFICIAL INTELLIGENCE<\/strong><\/h3>\n

On a technological level, our solutions are delivering three key benefits:<\/p>\n