Not having solutions that cover (at the very least) 99.99% of our needs has a direct impact on team efficiency and productivity.

If we apply this same mindset when choosing a collaboration tool, it quickly becomes clear that unified communications as a service (UCaaS) platforms are light-years ahead of more limited applications that only allow you to either chat or make video calls.

In the UCaaS market, Microsoft positions its Teams application as a reliable, connected and robust solution. While its business telephony offering is not the most competitive on the market, the multinational works with a wide network of partners around the world, such as Enreach.

For professionals considering this platform as a potential option, we have identified five key advantages where Teams stands out compared to other well-known solutions such as Zoom or Cisco.

KEY ADVANTAGES OF MICROSOFT TEAMS FOR BUSINESSES

1. UCaaS DNA

Microsoft Teams was created to be a unified communications platform, not a video conferencing tool. While this may seem trivial at first glance, it has a direct impact on the user experience (UX) and on the type of features that are added to the platform over time.

While Microsoft has a highly advanced and experienced development team that continuously improves the UX, much of the rest of the market takes inspiration from its capabilities.

2. INTEGRATION WITH MICROSOFT 365

One of its most distinctive advantages is its native integration with Microsoft 365: Outlook, SharePoint, OneDrive, Word, Excel and PowerPoint.

The entire Microsoft ecosystem lives within the application. This means we can open, edit and share an Excel spreadsheet without opening the application itself, or receive, accept or decline Outlook meeting invitations without opening our inbox.

3. INTEGRATED BUSINESS TELEPHONY

As mentioned in the introduction, Microsoft is not a specialist provider of cloud telephony. However, it works with several certified providers that make it very easy to integrate a company’s existing telephony into Teams.

This means that when an external contact calls the business, the call can ring on the receptionist’s computer instead of a desk phone. Using your company telephony in Teams is part of a single tool to communicate with colleagues and external contacts across all channels.

4. A BETTER OMNICHANNEL EXPERIENCE

Another strong point of Teams is its omnichannel approach. Within any conversation (one-to-one or group), you can make a call or start a meeting with a single click, add participants, share your screen and exchange documents, folders and external links.

With many other solutions, switching between channels tends to be more cumbersome. The chat is not always easily accessible during a call, or video meetings open in separate tabs.

5. STRONGER SECURITY AND COMPLIANCE

Finally, the application inherits all the security, compliance and management capabilities of the Microsoft ecosystem, which greatly simplifies processes when it comes to audits.

For example, if we need to access all conversations, calls and shared files across the entire company from the last six months, this information can be retrieved in a centralised way.

Or if we need to delete information after a certain number of years, we can apply this policy across the entire Microsoft environment without having to define retention periods service by service.

FINAL CONCLUSIONS

If your company works with Microsoft 365, Teams is the most suitable solution to benefit from a native integration of all applications.

If, on the other hand, you use Google and/or iOS tools, you may want to consider more cost-effective alternatives such as our Enreach Contact, which also includes chat, video calls, telephony and a virtual PBX.

Our workspace allows you to make calls, chat and hold video meetings with both internal and external contacts. Its mobile-first design is optimised for mobile devices, while also offering a web interface for desktop use.

In terms of device management, Enreach Contact is available on:

• PC
• Mobile devices (native integration)
• IP phones

In addition, as AI experts, we integrate a personal assistant that takes messages, summarises calls, in-person meetings and voicemail messages.

When it comes to integrations, we connect with over 100 CRMs, including HubSpot, Salesforce and Zoho CRM, as well as Microsoft Teams.

As a telecommunications operator, our UCaaS solution is telephony-focused, which is why we offer a wider range of advanced telephony features, such as our call queue management panel.

TRANSFORM THE WAY YOUR TEAMS COMMUNICATE

If you are looking for a new collaboration tool, explore our virtual PBX integration within Teams, discover the benefits of Enreach Contact, and call 900 670 750 to receive personalised advice from one of our experts.

La entrada 5 advantages of Microsoft Teams over its competitors se publicó primero en Enreach ES.

• Clients increasingly digital.
• Find, hire and retain loyal and committed employees.
• Macroeconomics: Global economic uncertainty is fueling a drive toward operational efficiency.

How to Apply AI to Offer Intelligent Solutions to Business Problems?

1) Understanding Customer Behavior

Organizations need to observe consumer behavior to proactively reach customers in ways that satisfy their needs. User demand for self-service has increased over time, especially as people have become increasingly digitally savvy in all aspects of their lives. The use of AI-powered insights to better understand consumer behavior enables the creation of personalized customer experiences (CX), becoming a key differentiator for users.

But Artificial Intelligence cannot do this alone. To power the future and be successful, AI needs to work in tandem with humans. Technology provides the necessary tools, but requires committed employees who know how to use them. This is crucial in a customer experience environment, where there are still many situations where AI alone cannot carry out the entire interaction. The human touch is necessary to help the AI decipher the most complex emotions and behavior patterns of users.

2) Evolution of Customer Needs

As customer needs evolve, so must the way companies interact with them. When customer demand increases, it’s time for AI to step in and show how it can help real-time agents quickly (and accurately) solve customer needs and overcome any obstacles that stand in their way.

Agents want to have a summary of previous customer self-service conversations throughout the customer journey before they get to the human-assisted interaction. Additionally, having specific AI-powered insights into customer need and potential next steps can help shape an empowered and well-informed agent, which translates to more seamless and optimized customer experiences.

3) Competitive Advantage in Customer Service

AI should also be positioned not only as an advantage for companies’ customer service, but also as a way to impact the internal development of agents. It can be used to reduce the burden of repetitive tasks on staff and allow them to feel more engaged, with personalized training and AI-powered gamification. Making the role of customer service agents more rewarding through gamification and allowing staff to use their valuable human skills to solve more complex situations will create authentic connections and should be the foundation of any organization.

La entrada The Role of Artificial Intelligence in the Future of Customer Experience se publicó primero en Enreach ES.

But there is also a brilliant example of a positive consequence: the shift towards a work-from-home model in the workforce in general and, more specifically, among agents and call center staff.

The increasing adoption of cloud technology has made teleworking available to more contact centers. An Aberdeen study revealed that only 14% of companies had remote capabilities in 2019 (before the pandemic), but that number increased almost three times in 2020 to 51%.

What Challenges Does The Switch To Remote Agents Pose?

Organizations have discovered how through remote workers they could find new business flexibility and resilience, lower fixed costs, and more satisfied and engaged employees. According to Aberdeen, companies with remote capabilities also experience higher revenue and employee productivity.

This change has technical implications, the hiring and onboarding processes must be modified, and managers must figure out how to monitor, engage and develop agents remotely.

There are many time-tested technical tools and best practices to help organizations successfully support remote agents. Call centers that take the time and effort to transition the right way will find it pays off in the long run.

How To Transform The Old Hiring And Incorporation Processes?

If the contact center is a traditional “in-office” workplace, there are probably standard hiring and onboarding processes that work very well for the current model. But they are likely to include a lot of in-person interactions – job fairs, on-site interviews, classroom training, HR sessions, etc.

Unless candidates and new employees are being dispatched for these activities, they need to be retrained in order to work remotely.

2021: New Recruitment Strategies And Remote Agents In Call Centers

1) Ensure That The Digital Presence Is Excellent

The fact that remote agent candidates are unable to assess the facility and their potential teammates first-hand means they will put more emphasis on their digital presence when making an employment decision. The company’s website should be of high quality and include features such as agent testimonials, details on how remote work is structured, information about their culture, and anything else a job candidate needs to know about the organization. In addition, social media accounts must be up-to-date and include posts on how to work at the company.

2) Update Candidate Profiles

Due to the nature of remote work, it is possible to have slightly different hiring profiles for agents in the office and at home. Remote agents must be able to perform well in an environment without direct supervision, so the candidate profile could have more emphasis on independence and proactivity.

3) Identify The Best Job Boards And Social Networks

Perhaps the usual places to post job openings don’t reach candidates looking to telecommute. Therefore, you have to consider job boards and social networks that specifically target people looking for work from home.

4) Interview Agent Candidates On Your Job Channel

If a telephone agent is hired, what better way to assess their skills than a telephone interview? Likewise, requesting that the candidates for agents in charge of e-mail inquiries answer the questions through this channel will allow the quality and tone of their writing to be evaluated.

Hiring using tools that can, for example, allow candidates to record video responses to certain questions, providing more material to evaluate and confirm that the person matches the identification they provided, can complement these methods.

5) Enable Video Training

The details of the agent training approach must be thought through. Will you have live training sessions or a video library that new agents can access on demand? How will you assess your knowledge and competence of the system? Will you build your own system or invest in a new training tool? Positioning new agents for success by providing good training is essential to ensure satisfaction and commitment.

How To Manage Agents?

The shift to a remote agent model requires a paradigm shift in management and processes and technology to ensure they are productive and engaged.

An investigation by Nemertes revealed that agent management is the second most cited challenge with respect to switching to a remote workforce. Fortunately, call centers can use modern technology to monitor agents, ensure they are engaged with teams and the organization, and offer ongoing development and support:

• Visibility of what agents is doing.
• Keep the lines of communication open.
• Instill teamwork and preserve culture.
• Performance improvement and continuous development.
• Help remote agents draw a clear line between work and personal life.

La entrada 2021: New Recruitment Strategies And Remote Agents In Call Centers se publicó primero en Enreach ES.

Analytics firm CCS Insights predicts that by 2022 more than half of all office employees will continue to work remotely. With half the workforce at home, at least semi-permanently, workspaces will no longer be designed to accommodate the same number of employees. Of all the transformations in the past year, offices are among the most likely to be modified in the long term.

8 Aspects That Will Have Changed In The Return To The Office In 2021

1) The Traditional Office Is Not Going Away Anytime Soon

Although research shows that one in five employees will continue to work remotely permanently, the majority of them will continue to go to the office, although not every day. Therefore, most organizations will not abandon their office space entirely. Instead, they will rethink their real estate investments to reduce underused space and work on better designs to make sure the remaining square footage is used efficiently. 

2) The Immediate Priority Will Be The Health And Safety Of Employees

According to Forrester, the first priority when reopening offices will be to create a sense of physical and psychological security in the workplace. Despite the advent of vaccinations, two-thirds of workers would like to take health precautions even after returning to the office.

The companies will therefore modify the layout of the offices to maintain social distancing and will take additional measures for cleaning and sanitation. There will also be more investment in new technologies such as temperature scanning.

3) Increase Investment In Voice Assistant Technology To Enable Contactless Operations

Voice-enabled technology will be used to request services within office buildings in a more intuitive way: from ordering a coffee to reserving a room. Employees will also find voice assistants in shared spaces such as meeting rooms, lobby areas, and elevators.

4) Companies Will Equip Employees With New Tools To Make Better Use Of Office Space

To ensure that office space is used efficiently, companies will provide digital tools that allow staff to visualize the availability of space in conference rooms, work desks or even parking spaces.

After switching to remote work by default, some organizations have already implemented tools to allow their staff to reserve a spot in the office through an app before they go.

5) The Market For Connected Devices Will Grow

With half the workforce at home and the remaining half in the office, visual collaboration tools that can bring together distributed teams will appear throughout the workplace.

Physical meeting rooms will therefore be filled with technology that will bridge the gap between digital workers and in the office. Also, there will be an increase in investment in videoconferencing tools to facilitate contact between employees.

6) IoT Technology Will Create Offices That Boost Employee Productivity

To convince employees to use their workspace, companies will provide offices that go beyond working from home, such as using smart technology that adjusts the office environment throughout the day to help to the productivity and well being of employees.

Booking a meeting room could cause an increase in airflow based on planned occupancy, for example; and smart LEDs can automatically adjust lighting based on temperature or daylight levels. With new data and insights, organizations will be able to maximize the employee experience, boost productivity, and bring workers to the office.

7) Tracking Devices Will Proliferate In The Office

With mental health now a priority for many business leaders, tools that assess employee well-being will grow, according to CCS Insights, which predicts that features that track worker sentiment will appear across all collaboration and resource apps humans in 2021.

We could potentially see the use of Artificial Intelligence (AI) technologies to monitor employee sentiment, for example, through their written communications or even through their facial expressions. Similarly, tools that track activity, such as time spent on calls, meetings, or after hours work, could be deployed in workspaces, both remote and on-site.

8) Bots Will Become Commonplace

Automation has been on the rise for many years, and the COVID-19 pandemic has accelerated the potential for machines to perform human tasks.

As robots enter the office, Gartner anticipates that human resources departments will soon expand to include resources specifically dedicated to the automated workforce. By 2025, the consultancy predicts, at least two of the top ten global retailers will have reorganized HR areas to accommodate the needs of new robotic workers.

La entrada 8 Aspects That Will Have Changed In The Return To The Office In 2021 se publicó primero en Enreach ES.

While the pandemic continues to evolve globally, many are already planning the “after” situation: a future in which COVID-19 transmission ceases and life slowly readjusts. How does the change in workplace behavior that we are seeing now impact how we will work in the future? What can we expect from long-term remote work? How will organizations transform from that period?

3 Predictions for the Future of Remote Work After COVID-19

1) Remote Work Is Here To Stay

Many experts believe that this shift toward working from home will be more permanent, rather than temporary. In fact, a survey by global research company Gartner with 317 CFOs and business finance leaders found that 74% plan to move their previously office-based workforce to permanently remote positions after COVID-19. Among this group, the most important factor driving this change was the cost-saving benefits of remote work, a factor they have gained clear insight into during this current outbreak. This comes from the reduction of both on-site technologies spending, as well as cost reduction in real estate expenses.

At the same time, there are also financial benefits for employees: A study by online recruiting platform FlexJobs found that remote workers save up to $ 4,000 a year on commuting, office meals, and other miscellaneous expenses. These financial gains, when combined with minimal disruption or effect on productivity levels and staff well being, leave little reason for many companies to revert to traditional work styles even after the pandemic subsides.

2) Technology Will Continue To Play An Important Role

Organizations are relying more than ever on technology to enable work to run smoothly with remote employees. There is a growing demand for virtual workplace solutions that help telecommuters continue to collaborate, communicate and operate as usual. As teams move their meetings to videoconferencing, their workspace to a project management board, and their processes to digital workflows, many are seeing the huge efficiency and transparency benefit that comes from putting work online.

Similarly, social activities in the workplace and conversations between colleagues are finding their version online through employee-led group chats and virtual happy hours. With the digital workspace capable of reproducing all the elements of working together in an office, more companies are likely to stick to this as a long-term solution and method of working together as part of their “new normal.”

3) Strengthening Remote Work Policies

On the other hand, there are also a large number of employees who do not prefer to work from home, either because of distractions or because of their preference to move to a physical workspace. A New York Times article on the subject suggests that many companies will resort to a hybrid approach, that is, there could be A teams and B teams working remotely on different days. This would require companies to introduce proper remote work policies to ensure a strong workplace culture and efficient operations while working with distributed teams. Once COVID-19 ends, companies must apply what they have experienced and learned during this process to continually improve their long-term remote work policies.

La entrada 3 Predictions for the Future of Remote Work After COVID-19 se publicó primero en Enreach ES.

What Is BYOD?

BYOD (Bring Your Own Device) is an emerging technological trend, in which employees are encouraged to use their own devices to access the organization’s business data and system. Today, many people and organizations face restrictions such as geographical boundaries and long distance collaborations within the team, and BYOD allows them to be connected and facilitates access to the required information.

In North America, most of the active population already brings their own devices to their workplace. However, Europe is lagging behind the United States, in terms of the adoption of the BYOD culture.

What Factors Are Influencing The Growth Of The BYOD Market?

1) The high-speed 4G and 5G services offered by telecommunications companies drive the BYOD market in both developing and developed economies.

2) The increase in the demand for smartphones also supports the growth of the BYOD culture.

3) Small and medium businesses (SMBs) adopt BYOD to eliminate or reduce initial infrastructure costs.

4) Organizations require employees to interact with customers and co-workers. Therefore, the increase in the productivity of organizations has led to a greater adoption of BYOD in several vertical sectors of the industry.

Why Will The Retail Industry Have Significant Growth In The Market?

1) Consumerization (a growing trend in which new information technologies arise first in the consumer market and then spread to commercial and government organizations) is creating a new opportunity for retailers. Users have greater access to information through technologies such as the cloud, mobile devices and social networks. To boost user participation, retailers are more focused on data collection to help improve their satisfaction.

2) BYOD helps retailers reduce device acquisition costs and workers access resources at their fingertips, increasing productivity and boosting employee and user satisfaction.

3) According to the BYOD financial impact study, employees approach work tasks at the time they receive them, perform them more quickly and get some additional minutes, 37 minutes per week to be exact. US BYOD users obtained the highest score on that scale, with an average of 81 minutes saved per week.

4) With the increase in the number of connected portable devices, workers can stay updated in real time, which helps them make decisions faster and serve users as soon as they receive the query.

Asia-Pacific Will Have The Highest Growth Rate

The population in the Asia-Pacific region is booming and the large generation of technology experts is increasing the consumption of mobile devices, resulting in a large base of potential customers. Therefore, organizations are adopting BYOD trends to retain employees, providing benefits such as flexible hours, Internet use and mobile technology for private and professional use.

In addition, the increase in IT spending in various sectors, along with several government initiatives, such as smart cities, digitalization, etc., is expected to drive growth in the Asia-Pacific BYOD market in the coming years.

On the other hand, the Asia-Pacific region has observed a change in the attitude of employees to adopt the culture of work from home thus improving their efficiency.

La entrada The BYOD Market Will Record A Compound Annual Growth Rate Of More Than 15% Until 2024 se publicó primero en Enreach ES.

A Labor Market Without Barriers

Geographic location no longer matters: the key is to identify talent and keep it, wherever it is, regardless of age, gender or culture. This growing openness and connection has created an area of vital focus in which organizations must concentrate their creative thinking: diversity. This factor is essential when creating a modern workplace environment. Likewise, intelligent design will be very important to generate workplaces and living spaces adapted to diversity.

1) Design Based On Diversity

Looking to the future, design equality and inclusive environments will be a common factor in all workplaces. In this sense, there are three major changes:

• For the first time in history, we will have four generations working together, which means that their different ways of thinking and acting must be taken into account when designing work environments.
• The fight for equality between women and men in professional life is entering a new phase. Questioning the existing status quo of design from a gender perspective will be an engine to create an inclusive work environment.
• Each person has a different way of thinking to find solutions and solve problems. A major difference is that between the introverted and the extroverted personality, and the future workplace must serve both.

These three changes, together with a more global workforce, create the basis for a design based on diversity, which considers aspects such as ability, language, culture, gender or age.

2) Sustainable And Ergonomic Professional Environment

To create a strong employer brand for the future, companies have to offer work environments tailored to both the physical and mental characteristics of people.

By creating ergonomic workplaces that make employees move actively, such as sitting desks and ergonomic chairs, the risks of work-related injuries are effectively reduced. What’s wrong with the mind? How can a workplace adapted to the development of new technologies be offered? Research shows that conventional offices result in more days of sick leave. The work environment has a great impact on the brain. The solution is to focus on the needs of each employee individually, allowing people to choose their own combinations of interactions and environments at work.

3) Combination Between Technology And Architecture

The interaction between technology and architecture is called techiture and will be an important factor in the next big design change. There are already digital solutions for more fluid forms of work. The design for workplaces adapted to human relevance, not the domain of hardware, is key to the future environment of employees.

Future corporate workspaces will look and operate in different ways. The Internet of Things, connectivity and Big Data are distancing companies from geography, allowing them to move freely. The traditional office is slowly disappearing and successful companies have to be open to accept different solutions in the workplace.

The objective is to create environments that are as interactive as possible. The offices should not only be a place where debate and creativity are encouraged, but a space in which a high-tech lifestyle is promoted in a relaxed atmosphere.

4) Collaboration

How will the companies of tomorrow work? The main obstacle for organizations will be to be transparent, build trust and create a design dialogue with employees and collaborators around the world.

Collaborate and create together, from anywhere, at any time, both in small companies and in large corporations, will affect the entire design, from small objects to complete spaces. Building a modern workplace is an extensive process for the entire company. To build a collaborative organization you need to promote a culture in the same line. The organization, technology and leadership must participate in the process.

5) Labor Mobility

Business mobility distinguishes the modern workforce, as people move constantly from one place to another and the task in question is accessible thanks to the cloud solutions, which favor communication between companies located in different countries in an agile way, simple, flexible and scalable. This also drives a change, in which the growth of independent and / or self-employed workers manifests, for example, in the form of home offices.

The vision of the traditional workplace is changing. The tendency is that they are increasingly similar to the home to attract trained employees, and offer independent and temporary workers the opportunity to mingle with the company’s staff. Employees want their workplaces to offer the same comforts they would have at home, regardless of whether it is a place to store their things, have a personal space or create a sense of community.

La entrada Five Global Trends That Will Affect The Workplace se publicó primero en Enreach ES.

A study conducted by several IT companies found that increased mobility of employees (63%), satisfaction (56%) and productivity (55%) are the main drivers of BYOD.

6 Reasons To Implement The BYOD Policy In Your Company

1) Cost Savings

One of the most important reasons why companies implement BYOD is cost savings. For example, organizations no longer have to pay for the cost of maintenance and repair of smartphones, tablets or laptops used and owned by employees. In addition, training costs decrease substantially when employees use technologies with which they are already familiar and comfortable.

2) Improvement Of Productivity

When it comes to their devices, each employee has their own personal preferences. Some may prefer a device with an Android operating system; others may opt for a device that runs on an iOS platform (Apple). With their own smartphones, workers can perform higher quality jobs at a faster production rate, which increases productivity as a whole.

But why does this happen? One of the reasons is that changing operating systems or even device interfaces in the latest versions of the phone can be an overwhelming change and, often, users take a long time to fully adapt. Another reason is that employees are simply more familiar with the options and features of their own device. Finally, some people find it difficult to keep up with two devices to separate work from personal activity during extended hours and remote work situations.

3) Increased Employee Response Capacity

Implementing a BYOD policy goes beyond saving costs and improving productivity: it gives employees more freedom and shows confidence in them by the company.

Workers carry their devices with them at all times of the day, wherever they go. For organizations, that means they have an employee who can always be connected to work, should the need arise. That does not mean they have to work all the time, but they will have a higher response rate if you need to contact them for an urgent reason.

4) Device Update

With the incentives that telephony providers commonly offer to mobile consumers, most people can keep up with the latest devices more easily than a company could do, especially because they do not have to comply with budget update schedules of IT inventory. These newer devices will come with more advanced features and better operating systems, which translates into more productivity and better built-in security protocols.

5) Focus On The Cloud

In the modern business landscape, cloud-based applications are becoming synonymous with success. About 90% of organizations use the cloud in some way, and 50% use cloud services as their preferred solution.

BYOD policies go hand in hand with these services in the cloud. Most state-of-the-art applications support mobile devices, which means that employees will have access to advanced work tools at any time. By using BYOD, companies facilitate the transition to solutions of the future.

6) Flexibility For All

With BYOD, any job that needs to be done can be completed from anywhere and on a single device, safely and conveniently. BYOD offers both employees and organizations greater flexibility to work in the way that is most effective.

La entrada 6 Reasons To Implement The BYOD Policy In Your Company se publicó primero en Enreach ES.

Human resources technology trends for 2019 include solutions that will promote employee engagement, diversify the hiring of people, expand corporate welfare and employ artificial intelligence to improve HR operations.

Today, the increase in innovative technology for the workplace reflects the shift towards a more holistic employee experience.

4 Main Human Resources Innovations In 2019

• Promote employee commitment.
• Diversify the hiring of people.
• Expand corporate welfare.
• Rationalize human resources operations with AI.

1) Promote Employee Commitment

The companies will increase their expenses of hiring employees by 45% in 2019. The commitment of the employee is the level of emotional connection with their organization, when the workers feel valued, their dedication and enthusiasm for their tasks and co-workers. This, in turn, increases employee retention, performance and productivity.

There are many options to improve employee commitment. Human resources personnel can use employee-hiring software to request and track employee comments, recognize their achievements and promote a positive activity. These tools get practical information from employee feedback that is essential to improve engagement.

In addition, there are a variety of solutions to help engage workers beyond employee engagement software. These include solutions that offer continuous training and education, professional development, recognition, as well as the creation of programs on topics such as physical, mental and financial well-being.

2) Diversify The Hiring Of People

A recent report by McKinsey & Company found that ethnic and gender diversity in the workplace correlates positively with earnings. Increasingly, companies will establish diversity objectives that human resources personnel and hiring managers must meet. To do so, they must design clear work plans to achieve gender, ethnic, cultural and generational diversity. Fortunately, there are a growing number of technology solutions aimed at helping HR staff do just those.

To reduce the prevalence of sexism, racism, aging and classism during the hiring process, HR staff can implement a variety of recruiting, candidate selection, and interview and evaluation tools. These solutions provide a variety of features to help companies diversify their talent. The diverse analytics, for example, can help companies to understand and compare how their organization is classified in diversity with respect to its competitors. In addition, some solutions focus on writing information such as gender, race, ethnic origin or education during the process of scanning and interviewing the curriculum, highlighting skills and work experience.

3) Expand Corporate Welfare

Corporate wellness initiatives that focus on mental and financial health, in addition to physical wellness solutions, will expand by 40% in 2019. Companies will employ mental health, financial and physical wellness solutions to improve health and wellness employee health.

Corporate wellness programs are expanding beyond focusing solely on the physical health of employees. Technology can help companies improve their corporate welfare programs to include financial and mental health welfare solutions. These wellness programs are aimed at improving employee participation by providing the support they need to be more productive.

To provide a comprehensive corporate wellness solution, companies will increase their budget, focus on integrating solutions to improve employee access and adopt digital solutions. Companies will focus on emotional wellness initiatives, which include stress management workshops, meditation rooms, and mindfulness activities and integration of work life.

A greater focus on corporate welfare decreases stress and burnout, resulting in more productive employees and a positive organizational culture. Wellness is an essential component for a positive, attractive and inclusive business culture, and corporate wellness initiatives will continue to grow in 2019.

4) Rationalize Human Resources Operations With AI

Innovations in human resource technology driven by AI will increase by 35% throughout 2019. Businesses are increasingly leveraging AI technology to help identify data opportunities, improve internal workflows and increase productivity. , among others.

The human resource technologies incorporated in AI can also help companies improve the employee experience, increasing their commitment and improving the company’s culture.

Machine learning, an application of artificial intelligence, uses data to learn, identify patterns and make decisions. These tools reduce the amount of human power needed to perform a job quickly and effectively. Meanwhile, both response time and access to information increase.

The technologies promoted by the AI will continue to improve and increase throughout the human resources sector. As the demand for these technologies expands, there will be no shortage of new innovations in the next year.

We all understand the benefits of a diverse, committed and mentally, physically and financially healthy workforce. To create a prosperous, productive and committed work culture, companies need to recruit, hire and retain the best talent.

La entrada 4 Main Human Resources Innovations In 2019 se publicó primero en Enreach ES.

Good management of business mobility can generate solutions that increase your productivity and communication.

Business mobility is essential for the growth of an organization. It has become a great trend that includes user satisfaction, commitment and mobilization of the workforce.

Business mobility technology includes devices, workers and data, and increases employee productivity and efficiency.

Thanks to greater efficiency, it provides a good return on investment (ROI) and greater competitiveness. But to evolve, companies will have to adopt business mobility trends.

6 Key Business Mobility Trends In 2019 

1) Increase In The Use Of Artificial Intelligence (AI)

Employees to increase the efficiency of their work use mobile devices. Therefore, the new features are being integrated into mobile technology to improve the functionalities of the devices and help users. Advanced features include artificial intelligence assistants, which handle many functions for the user with just one voice command.

By 2019, AI technology will become more popular and many companies will use it to reduce the most routine human tasks. Thus, employees will have enough time to work more important tasks and greater added value for organizations.

Just as users use voice assistants, employees will be able to adopt this technology in business applications for various platforms that run on different operating systems. This will help them work efficiently and effectively. For this reason, many companies have already started using technology that uses IA.

2) Greater Use Of IoT To Boost Growth

Another trend of business mobility is the adoption of IoT by companies to connect to the various IoT devices used in different fields. The Internet of Things refers to connected “things” where things can be machines, animals and even humans.

According to a survey, mobile phones are the largest group of connected devices.

Considering the cost of the connection for the decrease of broadband and the increase of WiFi compatible devices, IoT will grow a lot. The potential of this technology is enormous and will help public institutions, companies and users to connect and control the IoT devices. In the coming years, the demand for IoT will increase in companies, depending on it to store and collect data. Organizations will use this technology to make important decisions that will greatly influence business mobility technology.

3) Migration To The Cloud

Another technological trend of business mobility that will gain popularity in 2019 is a migration of data to the cloud. In this way, the use of cloud storage for important data will increase. Most companies have a large amount of data of different nature. They store data related to work, the user, employees, etc. With the development of mobile technology, the dependence of companies on mobile phones has increased. But they do not have enough storage to store data.

Therefore, to store the large amount of data, the cloud is the best option. The best part of migrating business data to the cloud is that employees can use, access and store data from anywhere in the world. All they need is a good Internet connection and, in this way, they already have access to user information to better serve them.

4) Security Models Will Change Positively

With the trend of employees bringing their own devices to the offices (BYOD), it is very important to improve security measures. A breach of security is a threat of high priority for businesses, and they need measures to overcome it. The data of any organization is its most precious possession, and they need to protect it at any cost. The best way to maintain data security is through a multilayer security model. This model is difficult to break or hack and can keep the data safe.

5) Service Based On Location Will Increase

Users increasingly use mobile technology for daily use. They even use their devices to search for local businesses or services. With the help of GPS and advanced search engines, it is possible to find the services closest to the user’s location.

If business applications are focused on GPS tracking and search engine optimization, companies will definitely make a profit.

6) Employees Will Bring Their Own Device (BYOD)

Another of the great trends of business mobility in 2019 is the ‘Bring Your Own Device’ (BYOD), that is, employees will bring their own mobile devices to work. Many companies are adopting this trend in which they ask workers to bring their own phones, tablets and laptops. This trend helps reduce costs in the company.

The only problem here is that employees will not have applications and business software. Even the software level may not match that of the company. The solution to this problem is simple: install enterprise-level applications and software on an employee’s personal device. In addition to adopting advanced security measures if they implement this trend for data security.

One of the solutions provided by masvoz in this sense is the Bizphone app, which goes a step further towards the convenience and effectiveness of the telephone as a work tool. It is a business telephone, with its number, expenses and independent functionalities; within the own telephone of the user.

La entrada 6 Key Business Mobility Trends In 2019 se publicó primero en Enreach ES.