Not having solutions that cover (at the very least) 99.99% of our needs has a direct impact on team efficiency and productivity.

If we apply this same mindset when choosing a collaboration tool, it quickly becomes clear that unified communications as a service (UCaaS) platforms are light-years ahead of more limited applications that only allow you to either chat or make video calls.

In the UCaaS market, Microsoft positions its Teams application as a reliable, connected and robust solution. While its business telephony offering is not the most competitive on the market, the multinational works with a wide network of partners around the world, such as Enreach.

For professionals considering this platform as a potential option, we have identified five key advantages where Teams stands out compared to other well-known solutions such as Zoom or Cisco.

KEY ADVANTAGES OF MICROSOFT TEAMS FOR BUSINESSES

1. UCaaS DNA

Microsoft Teams was created to be a unified communications platform, not a video conferencing tool. While this may seem trivial at first glance, it has a direct impact on the user experience (UX) and on the type of features that are added to the platform over time.

While Microsoft has a highly advanced and experienced development team that continuously improves the UX, much of the rest of the market takes inspiration from its capabilities.

2. INTEGRATION WITH MICROSOFT 365

One of its most distinctive advantages is its native integration with Microsoft 365: Outlook, SharePoint, OneDrive, Word, Excel and PowerPoint.

The entire Microsoft ecosystem lives within the application. This means we can open, edit and share an Excel spreadsheet without opening the application itself, or receive, accept or decline Outlook meeting invitations without opening our inbox.

3. INTEGRATED BUSINESS TELEPHONY

As mentioned in the introduction, Microsoft is not a specialist provider of cloud telephony. However, it works with several certified providers that make it very easy to integrate a company’s existing telephony into Teams.

This means that when an external contact calls the business, the call can ring on the receptionist’s computer instead of a desk phone. Using your company telephony in Teams is part of a single tool to communicate with colleagues and external contacts across all channels.

4. A BETTER OMNICHANNEL EXPERIENCE

Another strong point of Teams is its omnichannel approach. Within any conversation (one-to-one or group), you can make a call or start a meeting with a single click, add participants, share your screen and exchange documents, folders and external links.

With many other solutions, switching between channels tends to be more cumbersome. The chat is not always easily accessible during a call, or video meetings open in separate tabs.

5. STRONGER SECURITY AND COMPLIANCE

Finally, the application inherits all the security, compliance and management capabilities of the Microsoft ecosystem, which greatly simplifies processes when it comes to audits.

For example, if we need to access all conversations, calls and shared files across the entire company from the last six months, this information can be retrieved in a centralised way.

Or if we need to delete information after a certain number of years, we can apply this policy across the entire Microsoft environment without having to define retention periods service by service.

FINAL CONCLUSIONS

If your company works with Microsoft 365, Teams is the most suitable solution to benefit from a native integration of all applications.

If, on the other hand, you use Google and/or iOS tools, you may want to consider more cost-effective alternatives such as our Enreach Contact, which also includes chat, video calls, telephony and a virtual PBX.

Our workspace allows you to make calls, chat and hold video meetings with both internal and external contacts. Its mobile-first design is optimised for mobile devices, while also offering a web interface for desktop use.

In terms of device management, Enreach Contact is available on:

• PC
• Mobile devices (native integration)
• IP phones

In addition, as AI experts, we integrate a personal assistant that takes messages, summarises calls, in-person meetings and voicemail messages.

When it comes to integrations, we connect with over 100 CRMs, including HubSpot, Salesforce and Zoho CRM, as well as Microsoft Teams.

As a telecommunications operator, our UCaaS solution is telephony-focused, which is why we offer a wider range of advanced telephony features, such as our call queue management panel.

TRANSFORM THE WAY YOUR TEAMS COMMUNICATE

If you are looking for a new collaboration tool, explore our virtual PBX integration within Teams, discover the benefits of Enreach Contact, and call 900 670 750 to receive personalised advice from one of our experts.

La entrada 5 advantages of Microsoft Teams over its competitors se publicó primero en Enreach ES.

• Clients increasingly digital.
• Find, hire and retain loyal and committed employees.
• Macroeconomics: Global economic uncertainty is fueling a drive toward operational efficiency.

How to Apply AI to Offer Intelligent Solutions to Business Problems?

1) Understanding Customer Behavior

Organizations need to observe consumer behavior to proactively reach customers in ways that satisfy their needs. User demand for self-service has increased over time, especially as people have become increasingly digitally savvy in all aspects of their lives. The use of AI-powered insights to better understand consumer behavior enables the creation of personalized customer experiences (CX), becoming a key differentiator for users.

But Artificial Intelligence cannot do this alone. To power the future and be successful, AI needs to work in tandem with humans. Technology provides the necessary tools, but requires committed employees who know how to use them. This is crucial in a customer experience environment, where there are still many situations where AI alone cannot carry out the entire interaction. The human touch is necessary to help the AI decipher the most complex emotions and behavior patterns of users.

2) Evolution of Customer Needs

As customer needs evolve, so must the way companies interact with them. When customer demand increases, it’s time for AI to step in and show how it can help real-time agents quickly (and accurately) solve customer needs and overcome any obstacles that stand in their way.

Agents want to have a summary of previous customer self-service conversations throughout the customer journey before they get to the human-assisted interaction. Additionally, having specific AI-powered insights into customer need and potential next steps can help shape an empowered and well-informed agent, which translates to more seamless and optimized customer experiences.

3) Competitive Advantage in Customer Service

AI should also be positioned not only as an advantage for companies’ customer service, but also as a way to impact the internal development of agents. It can be used to reduce the burden of repetitive tasks on staff and allow them to feel more engaged, with personalized training and AI-powered gamification. Making the role of customer service agents more rewarding through gamification and allowing staff to use their valuable human skills to solve more complex situations will create authentic connections and should be the foundation of any organization.

La entrada The Role of Artificial Intelligence in the Future of Customer Experience se publicó primero en Enreach ES.

But there is also a brilliant example of a positive consequence: the shift towards a work-from-home model in the workforce in general and, more specifically, among agents and call center staff.

The increasing adoption of cloud technology has made teleworking available to more contact centers. An Aberdeen study revealed that only 14% of companies had remote capabilities in 2019 (before the pandemic), but that number increased almost three times in 2020 to 51%.

What Challenges Does The Switch To Remote Agents Pose?

Organizations have discovered how through remote workers they could find new business flexibility and resilience, lower fixed costs, and more satisfied and engaged employees. According to Aberdeen, companies with remote capabilities also experience higher revenue and employee productivity.

This change has technical implications, the hiring and onboarding processes must be modified, and managers must figure out how to monitor, engage and develop agents remotely.

There are many time-tested technical tools and best practices to help organizations successfully support remote agents. Call centers that take the time and effort to transition the right way will find it pays off in the long run.

How To Transform The Old Hiring And Incorporation Processes?

If the contact center is a traditional “in-office” workplace, there are probably standard hiring and onboarding processes that work very well for the current model. But they are likely to include a lot of in-person interactions – job fairs, on-site interviews, classroom training, HR sessions, etc.

Unless candidates and new employees are being dispatched for these activities, they need to be retrained in order to work remotely.

2021: New Recruitment Strategies And Remote Agents In Call Centers

1) Ensure That The Digital Presence Is Excellent

The fact that remote agent candidates are unable to assess the facility and their potential teammates first-hand means they will put more emphasis on their digital presence when making an employment decision. The company’s website should be of high quality and include features such as agent testimonials, details on how remote work is structured, information about their culture, and anything else a job candidate needs to know about the organization. In addition, social media accounts must be up-to-date and include posts on how to work at the company.

2) Update Candidate Profiles

Due to the nature of remote work, it is possible to have slightly different hiring profiles for agents in the office and at home. Remote agents must be able to perform well in an environment without direct supervision, so the candidate profile could have more emphasis on independence and proactivity.

3) Identify The Best Job Boards And Social Networks

Perhaps the usual places to post job openings don’t reach candidates looking to telecommute. Therefore, you have to consider job boards and social networks that specifically target people looking for work from home.

4) Interview Agent Candidates On Your Job Channel

If a telephone agent is hired, what better way to assess their skills than a telephone interview? Likewise, requesting that the candidates for agents in charge of e-mail inquiries answer the questions through this channel will allow the quality and tone of their writing to be evaluated.

Hiring using tools that can, for example, allow candidates to record video responses to certain questions, providing more material to evaluate and confirm that the person matches the identification they provided, can complement these methods.

5) Enable Video Training

The details of the agent training approach must be thought through. Will you have live training sessions or a video library that new agents can access on demand? How will you assess your knowledge and competence of the system? Will you build your own system or invest in a new training tool? Positioning new agents for success by providing good training is essential to ensure satisfaction and commitment.

How To Manage Agents?

The shift to a remote agent model requires a paradigm shift in management and processes and technology to ensure they are productive and engaged.

An investigation by Nemertes revealed that agent management is the second most cited challenge with respect to switching to a remote workforce. Fortunately, call centers can use modern technology to monitor agents, ensure they are engaged with teams and the organization, and offer ongoing development and support:

• Visibility of what agents is doing.
• Keep the lines of communication open.
• Instill teamwork and preserve culture.
• Performance improvement and continuous development.
• Help remote agents draw a clear line between work and personal life.

La entrada 2021: New Recruitment Strategies And Remote Agents In Call Centers se publicó primero en Enreach ES.

While the pandemic continues to evolve globally, many are already planning the “after” situation: a future in which COVID-19 transmission ceases and life slowly readjusts. How does the change in workplace behavior that we are seeing now impact how we will work in the future? What can we expect from long-term remote work? How will organizations transform from that period?

3 Predictions for the Future of Remote Work After COVID-19

1) Remote Work Is Here To Stay

Many experts believe that this shift toward working from home will be more permanent, rather than temporary. In fact, a survey by global research company Gartner with 317 CFOs and business finance leaders found that 74% plan to move their previously office-based workforce to permanently remote positions after COVID-19. Among this group, the most important factor driving this change was the cost-saving benefits of remote work, a factor they have gained clear insight into during this current outbreak. This comes from the reduction of both on-site technologies spending, as well as cost reduction in real estate expenses.

At the same time, there are also financial benefits for employees: A study by online recruiting platform FlexJobs found that remote workers save up to $ 4,000 a year on commuting, office meals, and other miscellaneous expenses. These financial gains, when combined with minimal disruption or effect on productivity levels and staff well being, leave little reason for many companies to revert to traditional work styles even after the pandemic subsides.

2) Technology Will Continue To Play An Important Role

Organizations are relying more than ever on technology to enable work to run smoothly with remote employees. There is a growing demand for virtual workplace solutions that help telecommuters continue to collaborate, communicate and operate as usual. As teams move their meetings to videoconferencing, their workspace to a project management board, and their processes to digital workflows, many are seeing the huge efficiency and transparency benefit that comes from putting work online.

Similarly, social activities in the workplace and conversations between colleagues are finding their version online through employee-led group chats and virtual happy hours. With the digital workspace capable of reproducing all the elements of working together in an office, more companies are likely to stick to this as a long-term solution and method of working together as part of their “new normal.”

3) Strengthening Remote Work Policies

On the other hand, there are also a large number of employees who do not prefer to work from home, either because of distractions or because of their preference to move to a physical workspace. A New York Times article on the subject suggests that many companies will resort to a hybrid approach, that is, there could be A teams and B teams working remotely on different days. This would require companies to introduce proper remote work policies to ensure a strong workplace culture and efficient operations while working with distributed teams. Once COVID-19 ends, companies must apply what they have experienced and learned during this process to continually improve their long-term remote work policies.

La entrada 3 Predictions for the Future of Remote Work After COVID-19 se publicó primero en Enreach ES.

What Is BYOD?

BYOD (Bring Your Own Device) is an emerging technological trend, in which employees are encouraged to use their own devices to access the organization’s business data and system. Today, many people and organizations face restrictions such as geographical boundaries and long distance collaborations within the team, and BYOD allows them to be connected and facilitates access to the required information.

In North America, most of the active population already brings their own devices to their workplace. However, Europe is lagging behind the United States, in terms of the adoption of the BYOD culture.

What Factors Are Influencing The Growth Of The BYOD Market?

1) The high-speed 4G and 5G services offered by telecommunications companies drive the BYOD market in both developing and developed economies.

2) The increase in the demand for smartphones also supports the growth of the BYOD culture.

3) Small and medium businesses (SMBs) adopt BYOD to eliminate or reduce initial infrastructure costs.

4) Organizations require employees to interact with customers and co-workers. Therefore, the increase in the productivity of organizations has led to a greater adoption of BYOD in several vertical sectors of the industry.

Why Will The Retail Industry Have Significant Growth In The Market?

1) Consumerization (a growing trend in which new information technologies arise first in the consumer market and then spread to commercial and government organizations) is creating a new opportunity for retailers. Users have greater access to information through technologies such as the cloud, mobile devices and social networks. To boost user participation, retailers are more focused on data collection to help improve their satisfaction.

2) BYOD helps retailers reduce device acquisition costs and workers access resources at their fingertips, increasing productivity and boosting employee and user satisfaction.

3) According to the BYOD financial impact study, employees approach work tasks at the time they receive them, perform them more quickly and get some additional minutes, 37 minutes per week to be exact. US BYOD users obtained the highest score on that scale, with an average of 81 minutes saved per week.

4) With the increase in the number of connected portable devices, workers can stay updated in real time, which helps them make decisions faster and serve users as soon as they receive the query.

Asia-Pacific Will Have The Highest Growth Rate

The population in the Asia-Pacific region is booming and the large generation of technology experts is increasing the consumption of mobile devices, resulting in a large base of potential customers. Therefore, organizations are adopting BYOD trends to retain employees, providing benefits such as flexible hours, Internet use and mobile technology for private and professional use.

In addition, the increase in IT spending in various sectors, along with several government initiatives, such as smart cities, digitalization, etc., is expected to drive growth in the Asia-Pacific BYOD market in the coming years.

On the other hand, the Asia-Pacific region has observed a change in the attitude of employees to adopt the culture of work from home thus improving their efficiency.

La entrada The BYOD Market Will Record A Compound Annual Growth Rate Of More Than 15% Until 2024 se publicó primero en Enreach ES.

A Labor Market Without Barriers

Geographic location no longer matters: the key is to identify talent and keep it, wherever it is, regardless of age, gender or culture. This growing openness and connection has created an area of vital focus in which organizations must concentrate their creative thinking: diversity. This factor is essential when creating a modern workplace environment. Likewise, intelligent design will be very important to generate workplaces and living spaces adapted to diversity.

1) Design Based On Diversity

Looking to the future, design equality and inclusive environments will be a common factor in all workplaces. In this sense, there are three major changes:

• For the first time in history, we will have four generations working together, which means that their different ways of thinking and acting must be taken into account when designing work environments.
• The fight for equality between women and men in professional life is entering a new phase. Questioning the existing status quo of design from a gender perspective will be an engine to create an inclusive work environment.
• Each person has a different way of thinking to find solutions and solve problems. A major difference is that between the introverted and the extroverted personality, and the future workplace must serve both.

These three changes, together with a more global workforce, create the basis for a design based on diversity, which considers aspects such as ability, language, culture, gender or age.

2) Sustainable And Ergonomic Professional Environment

To create a strong employer brand for the future, companies have to offer work environments tailored to both the physical and mental characteristics of people.

By creating ergonomic workplaces that make employees move actively, such as sitting desks and ergonomic chairs, the risks of work-related injuries are effectively reduced. What’s wrong with the mind? How can a workplace adapted to the development of new technologies be offered? Research shows that conventional offices result in more days of sick leave. The work environment has a great impact on the brain. The solution is to focus on the needs of each employee individually, allowing people to choose their own combinations of interactions and environments at work.

3) Combination Between Technology And Architecture

The interaction between technology and architecture is called techiture and will be an important factor in the next big design change. There are already digital solutions for more fluid forms of work. The design for workplaces adapted to human relevance, not the domain of hardware, is key to the future environment of employees.

Future corporate workspaces will look and operate in different ways. The Internet of Things, connectivity and Big Data are distancing companies from geography, allowing them to move freely. The traditional office is slowly disappearing and successful companies have to be open to accept different solutions in the workplace.

The objective is to create environments that are as interactive as possible. The offices should not only be a place where debate and creativity are encouraged, but a space in which a high-tech lifestyle is promoted in a relaxed atmosphere.

4) Collaboration

How will the companies of tomorrow work? The main obstacle for organizations will be to be transparent, build trust and create a design dialogue with employees and collaborators around the world.

Collaborate and create together, from anywhere, at any time, both in small companies and in large corporations, will affect the entire design, from small objects to complete spaces. Building a modern workplace is an extensive process for the entire company. To build a collaborative organization you need to promote a culture in the same line. The organization, technology and leadership must participate in the process.

5) Labor Mobility

Business mobility distinguishes the modern workforce, as people move constantly from one place to another and the task in question is accessible thanks to the cloud solutions, which favor communication between companies located in different countries in an agile way, simple, flexible and scalable. This also drives a change, in which the growth of independent and / or self-employed workers manifests, for example, in the form of home offices.

The vision of the traditional workplace is changing. The tendency is that they are increasingly similar to the home to attract trained employees, and offer independent and temporary workers the opportunity to mingle with the company’s staff. Employees want their workplaces to offer the same comforts they would have at home, regardless of whether it is a place to store their things, have a personal space or create a sense of community.

La entrada Five Global Trends That Will Affect The Workplace se publicó primero en Enreach ES.

Human resources technology trends for 2019 include solutions that will promote employee engagement, diversify the hiring of people, expand corporate welfare and employ artificial intelligence to improve HR operations.

Today, the increase in innovative technology for the workplace reflects the shift towards a more holistic employee experience.

4 Main Human Resources Innovations In 2019

• Promote employee commitment.
• Diversify the hiring of people.
• Expand corporate welfare.
• Rationalize human resources operations with AI.

1) Promote Employee Commitment

The companies will increase their expenses of hiring employees by 45% in 2019. The commitment of the employee is the level of emotional connection with their organization, when the workers feel valued, their dedication and enthusiasm for their tasks and co-workers. This, in turn, increases employee retention, performance and productivity.

There are many options to improve employee commitment. Human resources personnel can use employee-hiring software to request and track employee comments, recognize their achievements and promote a positive activity. These tools get practical information from employee feedback that is essential to improve engagement.

In addition, there are a variety of solutions to help engage workers beyond employee engagement software. These include solutions that offer continuous training and education, professional development, recognition, as well as the creation of programs on topics such as physical, mental and financial well-being.

2) Diversify The Hiring Of People

A recent report by McKinsey & Company found that ethnic and gender diversity in the workplace correlates positively with earnings. Increasingly, companies will establish diversity objectives that human resources personnel and hiring managers must meet. To do so, they must design clear work plans to achieve gender, ethnic, cultural and generational diversity. Fortunately, there are a growing number of technology solutions aimed at helping HR staff do just those.

To reduce the prevalence of sexism, racism, aging and classism during the hiring process, HR staff can implement a variety of recruiting, candidate selection, and interview and evaluation tools. These solutions provide a variety of features to help companies diversify their talent. The diverse analytics, for example, can help companies to understand and compare how their organization is classified in diversity with respect to its competitors. In addition, some solutions focus on writing information such as gender, race, ethnic origin or education during the process of scanning and interviewing the curriculum, highlighting skills and work experience.

3) Expand Corporate Welfare

Corporate wellness initiatives that focus on mental and financial health, in addition to physical wellness solutions, will expand by 40% in 2019. Companies will employ mental health, financial and physical wellness solutions to improve health and wellness employee health.

Corporate wellness programs are expanding beyond focusing solely on the physical health of employees. Technology can help companies improve their corporate welfare programs to include financial and mental health welfare solutions. These wellness programs are aimed at improving employee participation by providing the support they need to be more productive.

To provide a comprehensive corporate wellness solution, companies will increase their budget, focus on integrating solutions to improve employee access and adopt digital solutions. Companies will focus on emotional wellness initiatives, which include stress management workshops, meditation rooms, and mindfulness activities and integration of work life.

A greater focus on corporate welfare decreases stress and burnout, resulting in more productive employees and a positive organizational culture. Wellness is an essential component for a positive, attractive and inclusive business culture, and corporate wellness initiatives will continue to grow in 2019.

4) Rationalize Human Resources Operations With AI

Innovations in human resource technology driven by AI will increase by 35% throughout 2019. Businesses are increasingly leveraging AI technology to help identify data opportunities, improve internal workflows and increase productivity. , among others.

The human resource technologies incorporated in AI can also help companies improve the employee experience, increasing their commitment and improving the company’s culture.

Machine learning, an application of artificial intelligence, uses data to learn, identify patterns and make decisions. These tools reduce the amount of human power needed to perform a job quickly and effectively. Meanwhile, both response time and access to information increase.

The technologies promoted by the AI will continue to improve and increase throughout the human resources sector. As the demand for these technologies expands, there will be no shortage of new innovations in the next year.

We all understand the benefits of a diverse, committed and mentally, physically and financially healthy workforce. To create a prosperous, productive and committed work culture, companies need to recruit, hire and retain the best talent.

La entrada 4 Main Human Resources Innovations In 2019 se publicó primero en Enreach ES.

Through consultation with more than a hundred analysts, leaders and executives from companies across the industry, “Industry Insight 2017” provides a global view of key technology trends in a world that is becoming increasingly more interconnected: business mobility, the Internet of Things (IoT), the use of the cloud, mobile security, augmented reality, artificial intelligence and automatic learning, and so on.

Enterprise mobility: here and now

Enterprise mobility is one of the fastest growing trends, as this report states, and goes well beyond the mere presence of internal applications of the company in the mobile of the worker.

According to the data revealed, although companies have been looking for decades to increase efficiency through mobility, the advances made during the last years eclipse all of the above. And this is mainly due to the proliferation of mobile devices (laptops, smartphones, tablets…). So much so that now “is the time to focus solely on mobiles.”

And while it is true that there are a large percentage of laggards, enterprise mobility is a key pillar of digital transformation. In fact, 61% of respondents admit that mobility continues to be an increasing priority, and for 27%, it is already an absolute priority in their organization.

The rapid rise to the cloud

Not so long ago the idea of storing private or corporate information in a third-party’s data center was considered, at best, an extravagant idea. However, at present, it forms the basis of many of the new digital companies.

So much so, according to the Enterprise Mobility Exchange survey, the cloud is the first choice for 46% of IT executives when asked to indicate their top three-business technology needs by 2017.

Augmented reality and artificial intelligence

Another of the fastest-growing trends noted by this report is augmented reality, which is being adopted faster than virtual reality and is improving the productivity of workers equipped with mobile devices. What is the basic reason for this growth?

“Augmented reality moves faster than virtual reality, especially in business, because it does not need additional hardware like headphones and stuff,” says Je Wallace, founder and president of Global Kinetics.

Increased enterprise mobility, cloud migration and augmented reality (along with automated learning) are just three of the key trends in real-time digital business transformation in the second half of 2017 and will mark the future of digital companies.

La entrada Enterprise mobility, key pillar of digital transformation se publicó primero en Enreach ES.

The lives of Alba, Ángeles, Carlota and Marga cross the day they start working for the most important telecommunications company in Madrid, located in the Telephone Building of the Gran Vía and, since then, will not be the same again.

In a changing Madrid, in which women began to fight for their freedom and their rights, even in a clandestine situation, “Cable Girls” shows precisely this reality. The effort of the main characters to turn their lives, demonstrate their strength and their worth, and the ability to advance on their own (without relying on a possessive husband or a rich and controlling father) is evident from the beginning of the series.

Telephone communication, essential for people and businesses

We have to go back a long time to locate the origin of telephony. It was at the end of the 19th century when the first telephone device was invented. Since then, communication over the phone has been part of the daily lives of people and businesses, becoming essential for them.

Telephone communication has made it possible to maintain contact and transmit messages regardless of distance and location. Undoubtedly, one of the great moments in “Cable Girls” in this sense is the establishment of the first intercontinental call between Spain and the United States. It was a milestone in 1928, becoming an everyday occurrence just over a century later.

The key role of the telephone operators

At the end of the 1920s, access to the profession of telephone operator was not easy. In addition to complying with the requirements to attend the competitions, which included being single, between 18 and 27 years, not wearing glasses or be able to separate the arms 1.55 meters, women had to perform a typing test and a test with the headphones.

For the subscribers, they were mere nameless employees who answered the calls by identifying themselves with their operator number. However, they were the key piece in the phone companies. Organized in three working shifts (morning, afternoon and night), the telephone operators were in charge of operating the gears of the manual telephone PBXs, facilitating communication between people and companies. From calls to alert a fire to institutional calls key to a country’s international policy. Everything was in the hands of the phone operators.

How telephony has evolved in the 20th century

In the manual PBXs the distribution of calls was made with operators who were in charge of the connection of the pins in the network in the corresponding jacks. Thus, the person who made the phone call first contacted the operator, who was responsible for connecting the plug to the corresponding socket of the person to whom the call was sent.

However, this method of communication was not feasible when the number of subscribers to telephone companies began to grow. After more than 100 years of existence, the ‘telephone operators’ ran the risk of disappearing to be replaced by automatic switchboards.

But the growth in the number of subscribers was not the only reason why the telephone companies wanted to make the jump to the automatic PBXs. Business interests also played a prominent role. Communications had to be faster and cost saving. In addition, there was the added value of what would be the first telephone company to create and implement a PBX that could revolutionize the telecommunications sector.

The 21st Century: Virtualization of Communications

In just over a century, telephone PBXs have evolved in an unstoppable way and today continue to be an essential element in the telecommunications network, especially in the business field. Companies and organizations need to communicate with their customers quickly, flexibly, economically, easily and 24/7. And all this is possible thanks to cloud technology (something that in 1928 could not even have imagined), which multiplies the possibilities of communication and productivity of companies.

“Cable Girls” has now become a complete corporate telephony system aimed at promoting the competitiveness of organizations through the best voice technology. When the call is picked up, the caller no longer listens to the operator’s identification number, but rather a recorded message that guides and guides him to the department or the person with whom he wants to speak.

Maybe 20 years from now we will not remember the office of the telephone operators, we may not remember the virtual PBXs as they are now. Companies will continue to invest in R+D to improve their communication processes and thus offer services that meet the needs of their customers. Perhaps devices arising from artificial intelligence or virtual reality become the next virtual PBXs.

What we do know is that today the main characters of “Cable Girls” Alba, Ángeles, Carlota and Marga, would be virtual receptionists and would be in the cloud.

La entrada “Cable Girls” would be in the cloud today se publicó primero en Enreach ES.

Mobility is synonymous with increased productivity

The implementation of solutions that promote employee mobility is directly related to increased professional performance of these and, consequently, a better course of business. This is the conclusion reached by the study “The Mobile Employee Impact” according to which those described by their own workers as “pioneers” in the implementation of mobile technology companies, these have been increased creativity by 18% their satisfaction by 23%, its commitment to the company by 21% and their productivity by 16%.  

Most companies and employees already understand that an approach that prioritizes mobility is good for business,” Chris Kozup, VP of Marketing for Aruba

This study was carried out on a universe of 1,835 workers worldwide, many of which already recognize the advantages provided mobile environments; the vast majority already enjoy access to smartphones and tablets. 60% said that the introduction of technological solutions makes them more productive, while 45% say they feel that their creativity has been improved.

Mobility and collaborative work

This analysis also aims to help define how the different dimensions of mobile technology in development work. In this sense, the ability to work from anywhere and at any time, you can access quickly and easily to the information necessary way, is presented as the factor that most affects the increase in productivity, as alleged by half of respondents.  

Think of the lost at the airport or train time, not many timeouts now […] always have access to an iPad and a Wi- Fi” Kevin Melton, Director of Sales and Marketing of Axa PPP International

UK, Australia and Germany are leading countries in the implementation of positions unallocated mobile connectivity anywhere, with 54% in the first case and 53% in the following two Regarding the increased creativity, introducing collaborative work environments distance it is considered the most important for 38% of participants also favored by the fact that 42% of companies globally use collaboration tools dimension available on mobile devices, which means that the joint mobility and collaboration.

Chris Kozup noted in this regard that “The increase in mobile collaboration tools for new businesses have ways to keep their teams together and develop their tasks effectively, even if they are physically separated. What is clear is that companies are willing to do this, they are in a prime position to attract and retain the best employees.”

The end of a myth

Finally, this report tomb myth that the age of employees is determining the impact that mobile technology has on productivity, creativity and commitment. Mobile devices are nothing Millennials only because, because as we can see in the following image, mobile technology promotes increased productivity in all age groups.

“The #GenMobile (early adopters) employees are no specific age demographic, best defined by its affinity to mobile devices that your date of birth,” concludes Chris Kozup.

La entrada Mobility in the company favors the increase of professional performance se publicó primero en Enreach ES.