If you want your hosted PBX to run like clockwork – without missing calls or losing your corporate identity – you need a well-structured numbering plan. Here are five key tips to keep things running smoothly.

1. ASSIGN NUMBER BLOCKS BY DEPARTMENT

Don’t assign extensions haphazardly. A clear and logical scheme will make call management more efficient and facilitate future growth.

Assign a specific number range to each department. For example:

• 1XX → Administration
• 2XX → Sales
• 3XX → Support
• 9XX → Management

This way, when you need to add new extensions, you’ll have a structure that’s easy to follow.

2. USE A DDI FOR EMPLOYEES WHO RECEIVE A HIGH VOLUME OF EXTERNAL CALLS

A DDI (Direct Dial-In) is a dedicated phone number assigned to a specific extension. It allows people outside the company to call an employee directly, bypassing an IVR menu or receptionist.

WHO BENEFITS FROM A DDI?

• Sales representatives who need to take direct calls from customers.
• Managers or account executives who need to be immediately available without filters.
• Key departments such as premium support or VIP support.

3. SET RULES BASED ON YOUR BUSINESS HOURS

Your PBX needs to know what to do when your business is open – and when it’s not. A call at 10am on a Tuesday isn’t the same as a call on a Sunday, is it?

A typical setup might look like this

• During business hours: Calls go to an IVR queue or a designated team.
• After hours: Calls are routed to on-call agents or, if unavailable, to voicemail, which automatically transcribes and emails the message. For VIP customers, calls can be routed directly to the CEO’s phone.
• Holidays: Customise your welcome message and set up special routing rules to ensure urgent calls reach the right team.

BONUS TIP: Solutions such as Enreach Contact allow you to link mobile phones and computers so that when a customer or colleague dials an employee’s extension, all their devices ring simultaneously. You can connect via an app, a SIM card for mobile phones, or directly from a web browser on a PC.

4. SET RULES FOR WHEN USERS ARE BUSY OR UNAVAILABLE

Within a department, it’s incredibly useful to configure conditional call forwarding for two key scenarios:

• When a user is marked as “busy” (on another call or in a video meeting).
• When a user doesn’t answer after a certain number of seconds.

Each employee should be able to decide how to handle these calls, whether that means

• Transferring to a colleague.
• Forwarding to a specific number.
• Sending to voicemail.

By clearly defining these settings, you’ll ensure that no call goes unattended.

5. TEST AND SIMULATE SCENARIOS BEFORE ACTIVATION

Many companies set up their numbering plan and activate it without proper testing. This often leads to problems such as

• Extensions not ringing as expected.
• Infinite call loops due to incorrect redirects.
• Customers getting stuck in an IVR with no way out.

To avoid this, perform these key tests:

• Call from an external number and check the call flow.
• Simulate after-hours and holiday scenarios.
• Test what happens if a user is busy or doesn’t answer.
• Check that call forwarding to mobile or external landlines works correctly.
• Check voicemail settings and ensure messages are recorded and forwarded correctly.

FINAL THOUGHTS

A numbering plan isn’t just a technical set-up – it’s a fundamental part of internal and external communications. A well-designed system not only prevents missed calls or long hold times, it also improves team productivity and the customer experience.

Thinking about how calls flow through your organisation is just as important as designing your workflows. When every call gets to the right place at the right time, your business runs more smoothly and efficiently.

After all, a great PBX isn’t just about receiving calls – it’s about intelligently connecting teams, customers and business opportunities.

DISCOVER ALL THE FEATURES OF ENREACH CONTACT

La entrada 5 foolproof tips to set up your hosted PBX perfectly se publicó primero en Enreach ES.

Today’s smartphones have far surpassed the capabilities of landline phones and are becoming increasingly similar to computers. This, together with the freedom of movement they offer, has led many businesses to consider adopting them.

Because virtual numbers are cloud-based, they are managed entirely over the internet, without relying on physical connections. This means they can be assigned to any device that has a speaker, microphone and internet or data connection.

CAN I USE A VIRTUAL NUMBER ON A MOBILE PHONE?

Of course you can! Mobile phones are already set up to act as an extension of your company’s telephone system. All you need to get started is a SIM card or a mobile application.

Connecting these devices to the company phone system is extremely useful. You can make free internal calls (even from a landline to a mobile), transfer calls to people outside the office and vice versa, and keep a record of all conversations.

HOW TO USE A VIRTUAL NUMBER ON A MOBILE WITHOUT AN APP 

This option is only available from certain providers who, in addition to offering business phone systems, are also mobile network operators specialising in business solutions. These companies offer fixed-mobile integration, which allows your mobile to be recognised as another extension of the phone system when using a SIM card.

If you don’t want to rely on a good internet connection, have limited space on your phone for applications, or simply don’t want to train staff to use new software, a SIM card is your best option.

To start using a virtual number on this device, all you’ll need to do is

1. An active virtual number, i.e. a mobile number hosted in the cloud.
2. A compatible SIM card.

Activating the virtual number on your mobile is the same as setting up any personal SIM card. Once inserted into the device, you can start managing business calls immediately.

HOW TO USE A VIRTUAL NUMBER ON A MOBILE PHONE USING AN APP 

However, the most common option on the market is via applications. This isn’t surprising as most phone system providers don’t offer mobile numbers and even fewer have fully integrated mobile telephony into their systems.

However, this option has its advantages, such as the ability to use any SIM card to make business calls. This allows employees to use any smartphone for work purposes.

While that’s handy, remember that you’ll need a strong internet connection (both in and out of the office) to make and receive calls with crystal clear sound quality.

To start using a virtual number in this setup, you’ll need to

1. A mobile internet connection (4G or 5G) and Wi-Fi.
2. An active virtual number (as in the previous case).
3. The app installed on the device.

As with the previous scenario, activation is very simple. If you choose our virtual phone system, all you need to do is

1. Download the Enreach Contact app for Android or iOS.
2. Log in with your login details.
3. Start making and receiving business calls.

WHAT’S THE BEST OPTION FOR YOUR BUSINESS?

Both options have their advantages and disadvantages. The SIM card gives you the freedom to manage calls without the need for an internet connection, while the app, such as Enreach Contact, allows you to chat, make video calls and share files.

Best of all, with Enreach you don’t have to choose one method over the other, as you can combine both options on a single device.

DISCOVER THE MOST FLEXIBLE SOLUTION ON THE MARKET

La entrada How to use a virtual number on your mobile phone se publicó primero en Enreach ES.

While some providers include their own collaboration environment within their virtual PBX, many businesses are already used to working with Microsoft Teams.

Because Microsoft is not a telecom company and does not offer business numbering, many telecom companies have developed integrations that allow users to call any contact (internal or external) from Teams using their business phone.

TYPES OF TELEPHONY INTEGRATIONS FOR MS TEAMS

1. FULL INTEGRATION WITH TEAMS

The provider fully integrates its switchboard into Teams, so when we want to call an external contact, we can do so from the call icon in the app.

In this scenario, the UCaaS manages the voice, so call features such as transfers, recordings and announcements come from the switchboard.

This solution is the most expensive as it requires the purchase of the Microsoft’s Phone System, the PBX license and the Teams phone connector, but requires no programming skills to implement.

2. PBX EMBEDDED IN TEAMS

This alternative allows us to access the external PBX from within Teams, so to make and receive calls, we need to access the switchboard provider’s application from within Teams.

In this scenario, the UCaaS provider also manages the voice and all the advanced calling features, so we don’t need any technical knowledge to implement it neither to purchase the Phone Dystem or the Teams phone connector.

3. OPERATOR CONNECT

Finally, there are solutions known as “Operator Connect”, where the UCaaS provider only supplies the business numbering, while the PBX and functionalities are contracted directly with Microsoft.

This alternative is only viable for companies with an IT department or an expert in Microsoft resources, as it requires advanced programming skills.

To implement it, companies need to have a business numbering with a telecom provider and purchase Microsoft’s Phone System.

ENREACH VIRTUAL SWITCHBOARD FOR MS TEAMS

As a Microsoft partner, Enreach offers the three types of integration described above.

PRICING

REASONS FOR CHOOSING OUR TEAMS INTEGRATION

• Single provider offering an end-to-end solution: business numbering, virtual PBX and MS Teams connector.
• Fixed operators for businesses with national and international.
• Mobile operators with the ability to integrate mobile lines into Teams.
• All packages include advanced virtual PBX features: intelligent routing, announcements, call queues, etc.
• No other UCaaS provider offers all three telephony alternatives for Teams.
• Other virtual switchboards are available from €30 per user per month and the cheapest ones do not include telephony.

DISCOVER ALL OUR TELEPHONY INTEGRATIONS FOR MS TEAMS

La entrada 3 ways to integrate a virtual PBX with Microsoft Teams se publicó primero en Enreach ES.

Migrating to cloud-based telephony may seem like a big step, but this article will answer all your questions.

7 KEY QUESTIONS TO PREPARE FOR YOUR CLOUD MIGRATION

1. WHAT SHOULD I DO WITH MY PHYSICAL PBX?

By moving your telephony to the cloud, you’ll no longer need your physical PBX and its cabling. No need to find replacements, invest in hardware or pay for maintenance.

Your PBX will be in the cloud, hosted on a server. This means you can expand your services with minimal investment and do things you couldn’t do before, such as recording all calls, including those from mobile phones.

2. CAN I CONTINUE TO USE MY DESK PHONES?

Depending on the model of your phone, it may be compatible with the new system. If not, new phones can be bought for around €53, or you can even rent them for as little as €2 a month.

Don’t forget that you can now use any device to make calls: mobiles, computers or tablets. For the latter two, all you’ll need is headphones and an internet connection.

3. CAN I KEEP MY NUMBER?

Yes, you can keep your phone number. As your telecom provider, we can port your number to Enreach or, if you prefer, you can keep it with your current provider while using our virtual PBX.

If you choose us as your telecoms provider, we’ll handle the porting of your lines and once the process is complete, your services with your previous operator will be automatically cancelled.

4. WHAT INTERNET SPEED DO I NEED?

As your communications will now depend on your internet connection, we recommend that you opt for fibre optic for businesses.

Don’t forget that the cloud offers mobility, so if you work from home you can still use the virtual PBX with your existing network.

5. WILL I LOSE CALL QUALITY?

Contrary to what many people think, we can maintain a much higher call quality with fibre than a physical PBX with a traditional copper internet line.

Why is that? Because we have more bandwidth and can transfer data faster than a traditional phone line.

6. IS THERE A HIGHER RISK OF SERVICE OUTAGES?

As an operator we offer 99.95% service availability, so the risk of outages is very low.

If you lose your Internet connection at your business or home with a provider other than us, we have contingency plans that we implement before providing the service.

7. WHY CHOOSE ENREACH FOR YOUR VIRTUAL PBX?

Unlike other options, Enreach Contact is much more than just a virtual PBX. As well as the expected telephony features (such as call queue prioritisation, free internal calls and virtual assistant integration), it offers real-time chat, file sharing and internal and external video calling.

We also offer native mobile integration (with a SIM card), as well as a mobile app and a desktop app, so you can use any device and any type of connection (Wi-Fi, 4G, 5G, etc.).

In addition to recording calls from any device, including mobile phones with an Enreach SIM, you can integrate Enreach Contact with Microsoft, Google and your customer management tools (CRM or ERP).

REQUEST YOUR FREE DEMO

La entrada FAQs before migrating your phone system from on-premises to a cloud PBX se publicó primero en Enreach ES.

Smartphones go far beyond making calls; we use them for entertainment applications, managing our bank accounts and even for work.

According to the latest data from Statista, Spain is the second country with the highest number of people working from their mobile phones, with almost 60% of adults using these devices for work-related purposes. That’s why it’s important to consider which features in business mobile phones offer an advantage to the professionals who use them.

WHAT FEATURES ADD VALUE IN THE PROFESSIONAL ENVIRONMENT?

1. MAKE AND RECEIVE CALLS FROM THE SWITCHBOARD

Even on a mobile device, we can use all the advanced calling features we would have on a fixed line: create welcome messages and IVR menus, put a call on hold, mute the microphone, etc.

With the switchboard application, we can access all these features very intuitively. If we use a business SIM card that is integrated with the switchboard, we can also use shortcuts for functions that are not natively available on the device.

2. TRANSFERRING INTERNAL AND EXTERNAL CALLS

Another remarkable voice feature is the ability to transfer any call. It doesn’t matter if it’s a customer or a colleague calling us, we can put them through to the right person by checking their availability or transferring the call directly.

Mobile phones that aren’t really business-orientated, because they’re not connected to the company switchboard, prevent us from making these types of transfers.

3. CHATTING AND VIDEO CALLING

Even on the move, we can communicate internally and externally from a single device to make calls, video calls, chat (individually or in groups) and share photos or files.

We can also easily import the contact list from our device, search for colleagues and add clients, suppliers, etc.

BOTTOM LINE

This device ensures that even when we’re not in the office, we stay in touch with the rest of the company, don’t miss customer calls and maintain our brand image.

By staying connected to the switchboard, we can enjoy all the benefits of advanced telephony, keep a call and conversation history, exchange messages with our team and ultimately work without limitations.

Are you considering mobile telephony for your business? The direct line to our experts is always open.

La entrada 3 key features of mobile phones for business se publicó primero en Enreach ES.

Your company’s phone system should be the least of your worries. If you find yourself in one of these scenarios, it’s time to migrate your physical PBX to the cloud.

1. YOU CAN’T FIND SPARE PARTS FOR YOUR PBX

Some PBX systems from Panasonic or Alcatel have stopped manufacturing components and accessories, making repairs impossible when they break down.

To avoid investing in hardware that will soon be obsolete and waiting another five years to amortise a new PBX, you can choose a cloud-based telephony system.

For as little as €4 per user per month, you can have a virtual PBX connected to your office phones with zero maintenance costs. The PBX provider you choose will host it on their servers and handle software updates at no extra cost.

2. YOU MAKE CHANGES TO YOUR WORKFORCE

Businesses that are expanding or experiencing seasonal fluctuations are often constrained by a physical PBX. Let’s face it, expanding PBX capacity is a long and expensive process.

Cloud telephony systems allow you to add and remove users at the click of a button. From an online control panel, accessible anytime from any device with internet access, you can make as many changes as you need and only pay for the new users you add.

3. YOU CAN’T INTEGRATE YOUR PBX WITH YOUR CRM OR ERP

Physical PBX systems usually don’t integrate with third party systems like a CRM or ERP, meaning that updating contact lists and taking orders is often 100% manual.

With cloud telephony, you can automate these tasks, reducing human error and multiplying productivity. Without any technical knowledge, you can connect your communications system to a wide range of third-party software using an integration library.

4. YOU WANT TO AVOID INTERCONNECTION PROBLEMS BETWEEN OFFICES

Physical PBX systems are tied to a location, so if you have more than one office, interconnecting them can be a headache.

You don’t want to pay extra for internal calls between offices, or worry about synchronising software or hardware updates to avoid incompatibilities between offices.

Cloud telephony systems automatically connect all offices, maintain and update themselves, and allow free internal calls. They also ensure that all offices have access to the same information and that data is synchronised in real time.

5. YOU WANT TO ENSURE THE AVAILABILITY OF YOUR TELEPHONY SYSTEM

On-premises telephony is not easy to make redundant due to the increased technological complexity: more equipment, higher investment and the need for technical knowledge to configure backups.

If you choose a virtual PBX provider, they will take care of your backups and ensure a high level of availability.However, we recommend that you choose a provider that has multiple geographically dispersed servers and offers a redundant platform with at least 99.99% availability.

6. YOU NEED TO CONNECT OTHER DEVICES TO YOUR PBX

If you have remote workers, such as salespeople or employees who need to travel for work, the best way to keep them connected to the office without compromising brand image is to connect their mobile devices or laptops to the company’s telephony system.

This allows them to answer PBX calls without being physically present. Customers or suppliers calling them will hear the pre-programmed greeting menu, speak to the salesperson without being aware of their location, and the call will be recorded in the PBX.

FINAL THOUGHTS

Investing in hardware and cabling that deteriorates and becomes obsolete, hiring specialised technical services, paying for internal calls and forgoing advanced integrations are some of the worst disadvantages of a physical PBX.

As well as all the benefits mentioned above, the most advanced virtual PBX systems also offer automation and AI-powered routing.

If you don’t want to miss out on these benefits, contact our experts to learn how you can leverage your physical PBX before fully migrating to the cloud.

MEET OUR EXPERTS

La entrada When is the best time to migrate your on-premises PBX to the cloud? se publicó primero en Enreach ES.

Did you know that 90% of technology leaders have stopped buying physical equipment for their business communications? The “always on” habit and the hybrid working trend have changed the way we work.

As a result, we are seeing more and more virtual PBX providers, and well-known companies in the IT world are diversifying into the telecommunications sector.

Every organisation has its own requirements, but there are some features that make life so much easier that we can’t ignore them. Here are three of them:

1. MAKE CALLS FROM YOUR COMPUTER

A virtual PBX allows us to turn any device with an internet connection into a phone. Whether it’s a Windows, Mac or Linux system, we can manage all our calls through a local installed program or a website page.

If users have other devices in addition to their computer (an IP phone, a mobile phone or a tablet), they can always choose which device to use to answer an incoming call.

2. INTERNAL CHAT & VIDEO CALLS

PBX systems are no longer just about voice; they now include other channels such as video & chat.

Rather than incur the cost of a collaboration programme licence and a PBX subscription, the most advanced solutions allow us to unify all services under one software.

As well as reducing costs, we can also benefit from synchronising offline and online timelines. For example, if an employee is on a call from a fixed line, they will appear as ‘busy’.

3. INTEGRATING THIRD-PARTY APPLICATIONS

Departments that have the most contact with suppliers and customers (sales, accounting, technical support, etc.) can benefit from receiving a pop-up with information about the caller, viewing the previous interaction history and making notes about the call without leaving the CRM or ERP.

For the rest of the areas, there are also integrations that allow us to edit documents online without changing applications and extract data for reporting on switchboard performance.

WHAT FEATURES DOES YOUR BUSINESS NEED?

The PBX should adapt to the business, not the other way around. We have to stick to our list of features and find a supplier that can deliver them all. In the meantime, our direct line to our experts is always open.

La entrada 3 features of virtual PBX that leading businesses are taking full advantage of se publicó primero en Enreach ES.

One of the most powerful advantages of purchasing a virtual switchboard is that we can integrate any device that has an Internet connection, although the most common ones are: landline phones, smartphones and, of course, computers.

When we say integrate, we mean that all the calls received or made by an office can be made through these devices, without losing any functionality (call transfer, hold, recording, etc.) and that, furthermore, all the activity is recorded in the switchboard’s control panel so that we can analyse our performance.

After this brief interlude, we ask you: which combination works best for your business model? Today, we’ve made a list of pros and cons to test these three combinations:

1. VIRTUAL PBX WITH FIXED PHONES

To connect a fixed or portable terminal to a switchboard, it must first be a device that can connect to the Internet, i.e. an IP phone.

Advantages

• They are easy to use for employees who are not used to working with computers.
• You don’t have to worry about running out of battery power. They are always connected to the power supply.

Disadvantages

• They require hardware investment and maintenance. Standard IP phones cost between €45 and €90.
• If we want to facilitate hybrid working, we are limited unless we include other devices.
• It is usually difficult to add contacts to the phonebook.

2. VIRTUAL PBX WITH MOBILE PHONES

Contrary to what many people think, we can ensure that the quality of our calls does not suffer when we travel. Leading virtual switchboards allow us to integrate mobile phones with a SIM card if we prefer not to install applications on third party phones.

Advantages

• They are easy to carry, and we can use them to manage switchboard calls when we are away from the office.
• If your technical or sales team is out of the office, or if they travel a lot, they’re the ideal solution to ensure they don’t miss a call.
• During or after a call, it is very easy to save a contact.

Disadvantages

• They require investment and maintenance of hardware, as there are different ranges and models, the investment depends on these factors.
• Intensive use can drain the battery quickly, although using a SIM card does not consume as much as using an application.
• Call quality can deteriorate when there is no signal, such as when driving through a tunnel or in an underground car park.

3. VIRTUAL PBX WITH LAPTOPS

Both desktop and laptop computers can be part of your switchboard. Known in the business world as softphones, they allow us to manage calls from a web page or desktop application.

Advantages

• Facilitate hybrid and remote
• We can be much more agile in answering and making calls because it is a device we use for work.
• The screen size allows us to switch between calls, making it easier to manage simultaneous conversations.
• They can be integrated with other programs, usually CRMs, so that when a customer calls, the customer’s file is automatically loaded onto the computer, streamlining administrative processes.
• We can easily share our contact list with other colleagues.
• They usually display the status of internal contacts so you can see at a glance whether the person you want to talk to is free, on the phone or disconnected.
• Some virtual PBX programs include free video calling and chatting for employees to communicate.

Disadvantages

• They require hardware investment and maintenance, but they are essential tools for employees.
• You will need to buy a headset with a microphone to keep conversations private.
• Although laptops offer a little more mobility than desktop computers, it is a little difficult to answer calls when we are on the move.

FINAL VERDICT

We have already seen that each device has its advantages and disadvantages, so our recommendation is to take advantage of the combination of laptops and smartphones.

On the one hand, laptops are an essential work tool, so if we can use them to answer calls, we can avoid buying and maintaining unnecessary additional equipment. On the other hand, smartphones meet the need to be able to answer calls on the move.

What about fixed telephony? The duplication of telephone systems should be a thing of the past. The improvement of 5G speed and the evolution of smartphone features allows us to use any device in the same way.

If you want to be able to connect different devices to your switchboard, contact our team of experts to discover our virtual PBX. As well as all the advanced features you could wish for, it also has an integrated collaboration interface for making video calls, receiving chats and sharing files.

CONTACT US

La entrada Virtual PBX with phone, mobile or laptop? se publicó primero en Enreach ES.

The telephone is still the primary means of contact for online businesses, closely followed by instant chat and email. The reason for its use is simple: it is immediate and builds trust. 

eCommerce businesses are already taking advantage of the benefits of virtual numbers and using them as a contact medium in online stores, effectively increasing sales and building trust with visitors.

WHAT IS A VIRTUAL NUMBER?

A virtual number is a geographical, international or premium rate number that is not associated with a physical location and is stored in the cloud. 

As a virtual number, you can use it from anywhere with an internet connection, or you can redirect calls from the virtual number to another number to handle calls without an internet connection. 

In addition to the technological benefits, virtual numbers also offer significant cost savings for businesses, allowing them to subscribe to national geographical numbers for €5.40 per month instead of the usual €15.00. 

Virtual numbers use VoIP technology and are part of IP telephony, which sends communications over the Internet.

WHY HAVE A CONTACT PHONE NUMBER IN YOUR E-COMMERCE?

The problem with online shops is that customers don’t know who they’re dealing with and can’t get immediate answers to their questions. 

That’s why using a phone number as a contact method is the fastest way to help users and let them associate a voice with your brand. 

While many users will continue to make purchases without contact, others will prefer to send an email, but with a phone number you’ll reach the more traditional visitors looking for immediacy.

BUILD TRUST

Visitors to your website want to buy a product you sell. The challenge is that you only have a few seconds to gain their trust and get them to check out. 

To do this, you need to use the tools available in your eCommerce, such as design, user reviews and contact methods such as your phone number. 

eCommerce sites that display a visible contact number instil confidence in their users, who perceive it as a sign of security: they can contact a real person if they need to. 

In addition, many people still need to speak to the seller before making a purchase, even if they are sure they want to. It’s a way of confirming that it’s a safe place to buy.

INCREASING SALES

Often, callers only need to clear up a small doubt to decide to buy your product. 

Although you try to answer all the frequently asked questions on your website, sometimes it’s impossible to answer more personal questions in the FAQs. 

In these cases, a quick contact channel is essential. When a potential customer has a question, they can dial your phone number, resolve their doubts and then proceed to checkout.

WHY SUBSCRIBE TO A VIRTUAL NUMBER IN YOUR E-COMMERCE?

Why use a virtual number instead of a traditional phone number in an eCommerce business?

First of all, consider that the type of numbering is the same, i.e. both a virtual number and a traditional number from Madrid will always start with 91 and the cost of the call will be the same for your customers. 

The advantages of virtual numbering are mainly for the company that subscribes to it. There are many! Here are the seven best.

1. BETTER PRICE

While a fixed line number with a traditional company usually costs around €15.00 per month, with VoIP it is possible to subscribe to a virtual number for only €5.40 per month.

2. TOTAL MOBILITY

Just as you can run an e-business from anywhere with an Internet connection, the same applies to virtual numbers. 

With just an Internet connection, you have the freedom to manage calls from any device: smartphone, tablet, computer… and even from an IP phone if you prefer.

3. VIRTUAL NUMBER FROM ANY COUNTRY

For commercial reasons, you may prefer to have a number from Madrid or Barcelona rather than the province in which you are located. In these cases, virtual numbers are perfect. 

Because they are in the cloud, virtual numbers are not tied to the physical location of the business, so you can request a local number from any province.

4. CALL FORWARDING WITHOUT INTERNET CONNECTION

Unlike other devices, calls received on your mobile do not require an Internet connection. This means that you can answer incoming calls or calls that others have forwarded to you from your mobile phone without needing an Internet connection.

5. ANSWER CALLS FROM YOUR LAPTOP

Since you don’t go anywhere without your laptop, you can now use it to answer and make calls. All you need is a pair of headphones with a microphone.

6. AUTOMATIC SCHEDULING

It’s important that visitors to your website have a contact number, but that doesn’t mean you have to be available 24/7.

Given that e-commerce can take orders from anywhere in the world, at any time, it’s best to manage your opening hours.

From the control panel of your virtual number, you can specify the times you are available and schedule an answering machine message for calls received outside of business hours.

This way, people who need to contact you and call you outside of business hours will know when you are available and can call you back.

7. VIRTUAL NUMBERS FROM OTHER COUNTRIES FOR YOUR E-COMMERCE

Remember we mentioned that virtual numbers have no physical location? This means that you can also purchase numbering from other countries.

If your eCommerce receives a lot of traffic from abroad, consider subscribing to a virtual number from countries with more potential customers. By offering callers a direct and cost-free connection, you will increase the number of calls you receive and therefore your conversion rate. 

When listing different contact numbers on your website, we recommend that you include the contact number for each country for each language.

BOTTOM LINE

Including a phone number on your e-commerce site provides an immediate contact channel to resolve visitors’ doubts. By building trust, especially with new visitors unfamiliar with your brand, you can address their concerns and guide them to the shopping cart.

Unlike traditional methods, virtual numbers allow you to be location-independent and obtain local numbering from anywhere in the world, as well as use any device to manage calls. 

Our virtual numbers offer a very intuitive control panel to configure service hours, for example. Request a demo and find out about our rates by calling our team of experts on +34 900 670 750 or using the chat below.

La entrada Which virtual numbers are best for your eCommerce se publicó primero en Enreach ES.