What are companies looking for when they choose contact center software? And what are providers offering to meet those needs? The Frost Radar™ EMEA Customer Experience Platforms 2026 report looks at the market from both sides.
Frost & Sullivan independently evaluates 21 providers across Europe, the Middle East and Africa based on their growth and innovation. Before assessing each provider, including Enreach, recognised as an Innovator, the report reviews the trends, opportunities and challenges shaping the industry. Is your contact center ready for what’s next?
What you’ll learn:
- The key trends in the EMEA CX (customer experience) market
- What companies expect from contact center software today
- Why sovereign cloud has become a purchasing requirement
- Which strategies are being used to maintain AI governance in the CCaaS market
- How Enreach compares with the 21 providers analysed