People are demanding about the brands they interact with, especially when they are directly linked to their financial life. In fact, according to a PwC report, more than half of customers say they will stop purchasing from a business after several bad experiences. Customers who left a bank or financial services company in the last… Read more »

In a world where digital transformation has been a recurring theme, we are witnessing a momentous shift towards the transformation of Artificial Intelligence (AI). In this sense, AI and automation are radically redefining the way organisations interact with their customers, providing superior customer service and setting new standards in the industry. In this way, it… Read more »

High productivity of call center agents is the dream of every call center manager. Not only does it lead to higher profits and lower costs, but it also creates better employee engagement and better customer experiences. There are many factors that slow down agent productivity, such as high call volumes and staff turnover, both of… Read more »

The insurance industry is known for providing valuable financial protection to individuals and businesses. However, offering excellent customer service can be a daunting task for insurance companies, especially with the growing demand for personalised experiences. One way insurance companies can improve their customer experience (CX) is by leveraging contact center software. Insurance providers know that… Read more »

Organisations that are selecting a new call center platform have some complex decisions to make. Not only do they need to identify and prioritise functional requirements, but they also need to decide between on-premises and cloud environments. On-premise versus cloud computing is often a highly debated topic due to the pros and cons of each… Read more »

Geographic mobility at work and the commitment to a hybrid model is increasing in companies, as the number of employees who occasionally telework outside the office has multiplied by four this year since 2020, according to the INE. This trend underscores the growing need for unified, feature-rich communication tools that facilitate collaborative work. In this… Read more »

Taking time off from work is necessary to rest, spend time with family, friends, or travel. But when the holidays are over it helps to plan for the transition back to daily tasks. So if you plan to take time off from work, consider best practices to ensure an effortless and productive return from vacation…. Read more »

The healthcare industry is under enormous pressure to meet the high standards of customer service that users expect. Healthcare executives have made it a strategic priority post-pandemic to actively measure and improve customer satisfaction (CSAT) as they have witnessed the many ways a poor customer service experience client can affect the business, the bottom line… Read more »

According to Globe Newswire, the global mobile VoIP market size is expected to reach $165.3 billion by 2028, with a compound annual growth rate (CAGR) of 19.5% during the forecast period. Voice over Mobile Internet Protocol (VoIP), commonly known as Mobile VoIP (or mVoIP), is a convenient and affordable way to communicate using mobile devices… Read more »

A toll free number is a type of telephone number used by companies, organisations and governments to promote their brands and build trust with their customers or citizens. Toll free numbers are more flexible than traditional landlines that can only be accessed within the boundaries of their respective region or country. And nowadays, these numbers… Read more »