VOIP lines and SIP Trunk
OPTIMIZE YOUR COMMUNICATIONS
Improve the capabilities of your switchboard with our SIP Trunk: add rules to always be available, record calls, set schedules and use artificial intelligence to improve your customer service and optimize the work of your team. Plus, easily add seats in the cloud without having to change your current team.
FREQUENTLY ASKED QUESTIONS
What is a SIP Trunk?
A SIP trunk is a telephony service offered by VoIP providers that allows enterprises to connect their IPBX to the telephony network, making possible to make VoIP phone calls to fixed and mobile phone lines all around the world.
Phone calls are done using Internet Protocol and help enterprises save big amounts of money in calls and monthly fees.
With SIP Trunking enterprises no longer need RDSI connections in order to use several phone lines.
When using a SIP Trunk enterprises move their number to the SIP Trunk provider. As old providers used to enable the phone line and numbers by using telephony cable connection, with SIP Trunking we provide your enterprise with phone line and numbers over Internet.
IP PBX working is similar to traditional ones, as you can set up phone extensions, you control the whole phone system of the business and can set up different phone numbers and lines. But there are some big differences: you can now access it remotly, you have many more features to improve your communications and everything at a better price.
How does SIP Trunk work?
SIP Trunks with IP PBX work the same way a traditional PBX with landlines does, with the big difference that the phone calls and lines work over Internet rather of doing it over the landlines.
Before, the PBX were connected to a landline in order to be able to call and receive phone calls. Now, with SIP Trunks, the PBX is connected to Internet in order to be able to call and receive phone calls.
When the IP PBX is connected to Internet it connects to the SIP Trunk phone provider. This provider is the responsible of providing you all the phone lines you have hired for your business.
What are the main features of our SIP Trunk?
Adding extra channels is easy and cheap
If you are getting more phone calls because your campaigns are working great you add more channels and avoid missing phone calls even if all your agents are busy. Just request it to us and we can add them without waiting for days and at a great price.
The SIP Trunk will forward phone calls to your backup phone number (mobile recommended) in case of power outage or if Internet connection goes down. Once connection is restored the service will automatically work as always.
Additional safety measures in outbound calls
Safety is a must to ensure communications and avoid fraud. Therefore, this SIP Trunk includes extra safety measures for outbound calls that will make your account even safer. You can also block certain destinations at SIP Trunk level and extra expensive phone numbers.
Double autentication system
Following on with security, which is a must, your SIP Trunk account will have a double authentication system.
Secret additional safe systems
There are members of the team monitoring constantly the system and we have extra security systems that, for security, is better to keep to ourselfs.
Different voice codecs available
G.711 A-Law, G.711 U-Law, G729, G.722, GSM, Opus (12kHz,16kHz,24kHz,48kHz), SpeeX (16kHz, 32kHz, 8kHz), H.264
99,9% SLA available.
What do you need to use a SIP Trunk?
IP PBX are the responsible of setting up the whole telephony system of the business. You create in it phone extensions, incoming call routres, outgoing call routes, add phone number rules and much more.
Is the hardware, or even software, managing the call routing to your enterprise phone numbers. There are several good PBX brands: Grandstream, Avaya, Elastix etc; o software como 3CX, FreePBX.
When using an IP PBX the customer is the responsible of setting everything up. Therefore, most enterprises using this type of PBX hire professionals to do so, for maintenance and to solve any issue that may happen.
Without Internet connection the IP PBX would not work. You need to connect it to Internet as phone calls work over the Inter connection when using a SIP trunk with an IP PBX.
VoIP Phones / SIP Clients
These are the devices each user is going to use as a phone. They have to be connected to the PBX. The most used devices are VoIP phones, which are similar to regular phones that you have to connect to Internet.
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Barcelona Barber Shop
Omnichannel Contact Center, Telephone numbering, Virtual PBX