MORE THAN AN AUTOMATED DIALER

Outbound by Enreach is much more than an automated dialer; it’s telemarketing software that includes everything your telephone sales team needs to maximise results:

  • Complete telephone system
  • SMS and email sending
  • Lead Workflows
  • Analytics and reporting
  • Power dialers and additional dialers
  • Integration with other platforms

TRUST IN OUTBOUND BY ENREACH

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Reach more people, get better results

AUTOMATED DIALLING STRATEGIES FOR SALES

Maximising the number of contacts made by an agent is essential to achieving more sales, and diallers are crucial in telesales.

There are different types of diallers and one is recommended over another depending on the business, strategy, number of agents and lead quality.

Outbound by Enreach offers a range of telephone diallers including power dialler, predictive dialler, click-to-dial and basket dialler.

POWER DIALER AND MORE DIALERS

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POWER
DIALER

The Power Dialer calls the lead list one at a time, taking into account the agent’s status. As soon as the agent is available after a call, the information of the next lead is displayed.

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PREDICTIVE
DIALER

The Predictive Dialer is based on the contact centre’s call history. Based on the number of unanswered calls, it initiates one or more calls per agent to reduce the time between an agent’s calls.

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CLICK
TO DIAL

Both the Power Dialer and the Predictive Dialer have a feature called Click to Dial. This option allows agents to view lead data and decide whether to initiate the dial or end the campaign.

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BASKET
DIALER

This dialer is ideal for training new agents. Each agent has their own list of leads to call and can choose which prospect to contact first.

CREATE YOUR OWN CAMPAIGN TEMPLATES

Before you create a campaign, you’ll need to create a template. In the Campaign Templates tab, you can specify which personal data you want to store from the customers: name, surname, address, phone numbers, emails, postcode, province, etc.

As well as the information you want the agents to fill in during the call: if they are interested in what is being offered, the reason why they are not interested, if it is necessary to arrange a personal meeting, etc.

INTUITIVE INTERFACE

Outbound by Enreach is a very easy to use tool.

Through eight modules, you can register new users, create templates and campaigns from scratch, access the autodialer, manage leads, create automations, monitor key performance indicators (KPIs) and supervise agents.

MAXIMISE THE EFFICIENCY OF YOUR SALES CALL CENTRE

SYNCHRONISE YOUR CALENDARS

Keep all your meetings in your calendar! Thanks to Outbound by Enreach’s integration with iCloud, Google or Microsoft 365 calendars, you can view all your scheduled meetings via the auto-dialer.

Once the meeting is scheduled, it is also possible to automate the sending of emails and SMS to send a meeting confirmation and even schedule a follow-up call.

BOOK A DEMO

CUSTOMISE YOUR TELESALES TOOL TO THE MAXIMUM

The configuration panel allows you to change even the smallest detail.

The colour of the tool, the position of the dialer buttons, the agent pause time, the login password properties, etc.

GAIN VISIBILITY INTO WHAT'S HAPPENING AND IMPROVE RESULTS

MONITOR THE RESULTS OF A CAMPAIGN IN REAL TIME

Know in real time what is happening in your sales call centre and even the results of the calls thanks to the colour coding.

You will be able to:

✔ View ongoing calls
✔ Listen to ongoing and completed calls
✔ Monitor call duration
✔ Know the outcome of calls

PRIORITISE THE MOST IMPORTANT LEADS

From the Lead Priority Roles panel, you can assign each campaign a value from 0 to 10.

This action allows you to prioritise one campaign over another and have your agents contact these prospects before the others.

CHOOSE WHICH METRICS TO INCLUDE IN YOUR REPORTS

Create your own reports, choosing from over 160 KPIs, or if you are measuring a very specific data point, create your own KPIs from scratch.

You’ll be able to share reports with other users and export them to Excel to work with the data further.

KNOW THE USAGE TIME PER AGENT

Gain insight into how your call centre agents are using their time and compare the predicted and actual usage per agent on the same screen.

You can schedule automatic email delivery of agent usage reports and even password-protect them.

¿QUIERES SABER MÁS?

CONTACT US NOW ON 900 670 750

Contact now

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SOFTWARE TELEMARKETING FAQs

What is a power dialler or automatic dialler?

A power dialer is a telemarketing tool that automatically dials numbers from a list without the agent having to dial them manually.

As soon as an agent finishes a call, the power dialer dials the next number on the list, increasing the number of calls an agent can make.

What is a predictive dialer?

The predictive dialer is another telemarketing tool designed to maximise the time an agent spends talking to potential customers. The predictive dialer makes multiple calls simultaneously and only connects the call to the agent when it has been answered.

Can I use a built-in softphone?

As long as your browser is compatible with Enreach and can work with WebRTC, you should be able to use the built-in softphone. For best results, we recommend using Google Chrome or Firefox and a wired internet connection rather than Wi-Fi.

Which browser is recommended for Outbound by Enreach?

In our experience, Outbound by Enreach works best with Google Chrome or Mozilla Firefox, but can also be used with other browsers.

Is Outbound by Enreach GDPR compliant?

Outbound by Enreach is fully GDPR compliant. The tool has functionality to determine how long information and personal data of leads is stored.

LEARN MORE ABOUT IT