TRUSTED BY +2.5 MILLION PROFESSIONALS
SPEECH ANALYTICS
Analyse every conversation and automatically identify the reason for the call, the issue, the level of satisfaction ★★★★★ and the customer’s sentiment.
CHAT & VOICE BOTS
Our Voice & Chat bots — the most human-like on the market — respond quickly and accurately using your company’s knowledge base. They integrate seamlessly with your systems to automate processes and reduce costs. And when it’s time to escalate to an agent, they transfer all the information for a seamless handover.
Create a bot to…
✨ Generate leads: capture opportunities 24/7.
✨ Support your customers: resolve queries 24/7.
✨ Train your agents: speed up onboarding.
AGENT COPILOT
This AI empowers agents with real-time suggested responses and instant access to knowledge. It boosts accuracy, speeds up customer service, and reduces training time.
SMART ROUTING
Automatically connect every call to the ideal agent in real time. Access your systems to retrieve key customer information and use natural language menus to deliver dynamic, personalised routing. Boost operational efficiency, reduce wait times, and ensure a standout experience from the very first contact!
“SELF-SERVICE” BOT CREATION PLATFORM
Want to build your own AI? Meet DialoX, the most powerful platform on the market for creating bots.
Its intuitive drag & drop interface lets you design your own AI in just five minutes — no technical skills required.
SHOMI PERSONAL ASSISTANT
Shomi is the personal assistant built into our Enreach Contact switchboard. It handles calls for you, analyses conversations, creates summaries, and transcribes your voicemail messages — so you can focus on ticking off your urgent tasks.
The AI that helps you stay focused and simplifies your day.
SMART MOBILE
The world’s first mobile plan with native AI!
• No apps, no installations
• Summarises every call and syncs info to your CRM
• Sends you a list of action points after each call
The result? More productive teams, data-driven decisions, and full traceability of your customer communications.