YOUR OMNICHANNEL CLOUD CONTACT CENTER TOOL

Omnichannel Contact Center is the multichannel customer service software that allows your agents to manage all conversations from a single tool: calls, chat, WhatsApp, email, Click&Talk, and SMS.

Thanks to its user-friendly interface, integration with multiple CRMs, call distribution automations, and the extraordinary power of artificial intelligence, you can take your customer service to the next level.”

TRUSTED BY +2.5 MILLION PROFESSIONALS

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ALL TOUCH-POINTS IN YOUR CONTACT CENTER SOFTWARE

NUMBERING

WHATSAPP

WEB CHAT

CLICK&TALK

EMAIL

SMS

Eager to know more? Call us now on +34 900 670 750

BOOS THE PRODUCTIVITY OF YOUR CONTACT CENTER

Omnichannel Contact Center helps you reduce response times and increase productivity in your customer service center.

Automate routine tasks through self-service with artificial intelligence, the most effective option for specific inquiries: checking the status of an order or reservation, providing meter readings, and even formalizing reservations.

A TOOL FOR ALL CHANNELS OF YOUR CONTACT CENTER

Agents manage WhatsApp, Webchat, SMS, email, phone calls, and web interactions from the same contact center tool, adding speed and productivity to interactions.

It allows you to create predefined responses, categorize interactions, add notes, reschedule calls, and much more.

ARTIFICIAL INTELLIGENCE IN YOUR CUSTOMER SERVICE

Automatically address inquiries with our chatbot and voicebot.

Advanced routing, multilevel IVR, advanced phone features, local national, international, mobile, and smart numbering.

Automatically handle the most common queries, allowing your agents to focus on other critical tasks.

AI that understands, responds, and analyzes every interaction.

Train your bot to comprehend your customers’ needs and resolve their queries. Connect our bots to your system to gather the necessary information to address their concerns and train them to understand your customers’ needs faster and better.

The AI assesses customer intent and provides the expected response 24/7 automatically.

MONITOR SERVICE LEVEL AND AGENT STATUS IN REAL TIME

Make quick decisions to prevent service disruptions with the customer service tool’s activity dashboard.

You can view the status of agents, whether they are on incoming or outgoing calls and the elapsed time, as well as the status of waiting queues.

TRACK THE STATUS OF THE ENTIRE CALL CENTER WITH THE WALLBOARD

Supervisors can monitor the real-time status of the call center with the Wallboard to assess effectiveness and identify potential issues for resolution before they occur.

CALL NOW FOR MORE INFORMATION AT THE TOLL-FREE NUMBER +34 900 670 750

+34 900 670 750

SUPPORT AND TRAINING FOR AGENTS

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Listening

Perfect for the training of new call center agents through real-time call monitoring, as well as for ongoing call supervision.

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Whisper

This tool allows giving instructions to agents during calls without the other person hearing it. Very practical for training and assisting new agents, as well as providing guidance to agents during calls.

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Merge-in

Allows the supervisor to intervene in a call to take control and achieve the desired outcomes

INTEGRATE OMNICHANNEL CONTACT CENTER WITH YOUR CRM

Omnichannel Contact Center integrates with leading CRMs in the market to streamline your agents’ work and enhance your customers’ experience.

Manage calls directly from your CRM, customize workflows, automate ticket creation, record call information, generate reports—all from a single environment!

Some available contact center and CRM integrations include: SalesForce, Zoho CRM, Zendesk, Hubspot, Dynamics, Bitrix24. Contact us to inquire about the complete list of integrations.

REAL-TIME CONTACT CENTER STATS

Understand the status of the customer service you are providing at a glance with visual charts.

Review KPIs, customer satisfaction, average operation time, and much more in a simple and visual way.

You can also create reports to gather information on waiting queues, agents, and more. Additionally, create filters by tags, date, listen to recordings, and anything else you need to conduct an analysis of your contact center’s status.

SMART ROUTING

Direct each conversation to the most suitable agent for resolution based on various criteria such as agent skills, call reason, caller’s number, call purpose, and more.

Moreover, you can make real-time adjustments when you detect overloads in specific waiting queues to ensure the success of telephone assistance.

CONTACT CENTER SOFTWARE FEATURES

MOBILES INTEGRATED INTO THE CONTACT CENTER

Contact center agents can receive calls on their mobile phones. Perfect for ensuring connectivity with remote agents.

 

  • New mobile number or portability
  • Unlimited calls
  • High-speed browsing
  • Short extension number
  • Receive calls from the contact center
  • Short dialing
  • Voicemail via email
  • Call transfers

CONTACT US NOW BY CALLING +34 900 670 750

REACH OUT
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