AI agents for customer service
• Generative AI chatbot and voicebot
• Automate FAQ responses
• Resolve processes without human intervention
• Escalate cases with the necessary context
MORE THAN 2,500,000 USERS TRUST ENREACH
WHAT IS AN AI AGENT AND WHAT IS IT USED FOR?
An AI Agent is a conversational agent in the form of a chatbot or voicebot powered by AI that can understand needs, hold conversations, and carry out tasks autonomously. Rather than being limited to answering, an AI Agent can automate processes, save information in your CRM and route the conversation to the right channel or agent when needed.
AI AGENT'S BENEFITS
Enhance the customer experience
Provide quick answers and natural conversations on the channel the user chooses.
Reduce response times and operational workload
Automate repetitive enquiries and free up your agents for higher-value cases.
Scale without increasing costs
Handle a higher volume of requests without needing to expand the team.
Personalise every interaction
Use customer information to tailor messages, responses, and flows.
Maintain control and continuity
Escalate to a human agent when the case requires it, without losing context.
ENREACH AI AGENT CAPABILITIES
Enreach’s AI Agent goes beyond a traditional chatbot: it understands, automates, and takes action to resolve enquiries and move processes forward.
✨ Interacts with your customers to understand what they need in every conversation.
✨ Responds automatically using your available knowledge: internal documentation (PDF/Word), CRM data, and website content.
✨ Saves relevant customer information directly in your CRM, keeping records clean and up to date.
✨ Uses CRM data to personalise each conversation and choose the best route: call or chat.
✨ Manages appointments, deliveries, or bookings by speaking directly with the customer, without human intervention.
✨ Supports multiple languages by translating conversations in real time.
REQUEST INFORMATION ABOUT AI AGENTS
AI AGENTS WITH CRM INTEGRATION
Enreach’s AI Agents connect to your CRM to retrieve and save customer information in real time.
This enables:
✨ Personalised conversations based on data and context
✨ Records that are always up to date (no manual tasks)
✨ Better case routing: self-service, human agent, call, or chat
AUTOMATED ANSWERS USING YOUR DOCUMENTATION
Your business already has valuable information: procedures, documents, FAQs, and internal content.
With Enreach, the AI Agent can respond using:
Internal documents (PDF and Word)
Help articles and web content
CRM information and customer data
This gives you more consistent answers, aligned with your service, with less “noise” in customer support.
CALL NOW TO GET MORE INFORMATION
AI AGENTS ACROSS ALL YOUR CHANNELS
WEBSITE CHATBOT
WHATSAPP BUSINESS CHATBOT
EMAIL & SMS AI AGENTS
VOICEBOT FOR TELEPHONY AND CONTACT CENTRES
AI AGENT'S USE CASES
24/7 CUSTOMER SERVICE
Solve FAQ, issues, and requests immediately.
SALES & LEAD GEN
Qualify leads, answer key questions, and route to the sales team when appropriate.
INTERNAL SUPPORT
Automate internal processes (IT, HR, operations) and reduce handling times.
AUTOMATE APPOINTMENTS, BOOKINGS, AND CONFIRMATIONS
Turn conversations into real actions, without customers having to wait.
Appointment, delivery, and booking management
Let your customers schedule, change, or confirm appointments and bookings directly via chat or call, without human intervention.
Personalised messaging
Send confirmations, reminders, and relevant appointment updates through the right channel.
CALL NOW TO GET MORE INFORMATION
FREQUENTLY ASKED QUESTIONS ABOUT AI AGENTS FOR CUSTOMER SERVICE
What is an AI Agent?
An AI Agent is an AI-powered conversational agent that can talk to customers, resolve enquiries, and carry out tasks automatically, maintaining context across different channels.
What’s the difference between an AI Agent and a traditional chatbot?
A traditional chatbot usually responds using closed, predefined flows. An AI Agent can better understand intent, personalise conversations with CRM data, handle tasks (appointments, callbacks), and escalate to a human agent when needed.
What is a conversational bot?
A conversational bot is a system designed to hold natural conversations via chat or voice, resolving requests and helping the user in real time.
Can I use AI Agents as a chatbot for WhatsApp Business?
Yes. You can deploy AI Agents as a chatbot for WhatsApp Business and automate enquiries, confirmations, reminders, or hand-offs to human agents.
Can the AI Agent automatically save data in the CRM?
Yes. The AI Agent can save relevant customer information in the CRM, keeping records clean and up to date and improving continuity of support.
Can the AI Agent answer using my PDFs and internal documentation?
Yes. It can respond using your existing documentation (PDF/Word), CRM data, and web content, enabling more consistent answers aligned with your business.
Can it handle appointments, bookings, or deliveries?
Yes. The AI Agent can handle appointments, bookings, or deliveries by speaking directly with the customer, automating confirmations and updates.
Does the AI Agent support multilingual service?
Yes. It can help your team support multiple languages by translating conversations in real time.