MICROSOFT DYNAMICS 365 + ENREACH
EVERYTHING YOU NEED,
IN ONE PLACE
Make and receive your calls from Microsoft Dynamics 365 and automate the creation of activities and the recording of call information, thanks to the integration with Enreach. Save time, increase agent productivity, and reduce human error by automating processes. By keeping the client’s information in mind at all times, you will be able to provide personalized attention according to their needs.
YOUR CUSTOMER INFORMATION
ALWAYS AT HAND
Access all call information including agent information, phone number, date/time and recording. Additionally, you access this data by creating a report in Microsoft Dynamics 365.
ESTABLISH LOGICS
AND WORKFLOWS
Customize the flow of calls in your Enreach agent module, thanks to the features of our Omnichannel Contact Center (call routing, voice recognition, selection menu, etc.) and integrate them into your daily operations.
Through the “Solution Configuration” module of Microsoft Dynamics, it customizes the options available to the agent during calls, both incoming and outgoing: automatic creation of the contact/lead, opening of file in case of existing contact and registration of activity of the call.