CUSTOMER SERVICE CHATBOT THAT IS TRUSTED BY
MAIN USES OF CHATBOT FOR BUSINESSES
CHATBOT FOR CUSTOMER SERVICE
✔ Technical Support: Solve common technical problems and provide assistance in the use of your products or services.
✔ Query Resolution: Answers frequently asked questions and provides information about products, services, policies and procedures.
CHATBOT FOR SALES & MARKETING
✔ Buying process assistance: Guides customers through the purchase process, making personalised recommendations and answering product questions.
✔ Lead generation: Capture contact information and qualify leads for the sales team.
✔ Promotions and offers: Keeps customers informed of current promotions and special offers.
BOOKING & SCHEDULE MANAGEMENT CHATBOT
✔ Hotel and restaurant reservations: Facilitates the booking of rooms, tables and events.
✔ Medical and service appointments: Schedule and manage appointments for medical consultations, beauty services and more.
CHATBOT FOR HR
✔ Employee Onboarding: Assists in the process of onboarding new employees by providing necessary information and resources.
✔ Inquiry Management: Responds to employee inquiries about company policies, benefits, and other related topics.
CHATBOT FOR EDUCATION & TRAINING
✔ Educational Assistance: Provides information about courses, enrollment, and responds to student inquiries.
✔ Internal Training: Facilitates access to training resources and answers questions about training programmes.
CHATBOT FOR E-COMMERCE SUPPORT
✔ Order Tracking: Provides updates on the status of orders and shipments.
✔ Returns and Refunds: Helps with the process of product returns and refunds.
YOU CAN OBTAIN ALL THE INFORMATION YOU NEED TO IMPLEMENT THE CHATBOT IN YOUR COMPANY BY CALLING 900 670 750
2024 AWARD: BEST AUTOMATION &
ROBOTICS PROJECT
Awarded by Platinum Customer Experience Awards
REASONS TO USE EVA CHATBOT
GAIN FULL CONTROL OVER YOUR CHATBOT’S FUNCTIONALITY
CONFIGURE YOUR CHATBOT WITHOUT TECHNICAL KNOWLEDGE
EXTRACT SUMMARISED AND CATEGORISED INFORMATION FROM EVERY INTERACTION
INTEGRATE WITH YOUR TOOLS AND AUTOMATE MORE ACTIONS
CHABOT EVA WITH IA: THE NEW ERA OF CUSTOMER SERVICE
Unleash your team, improve customer experience and increase sales with the most advanced AI webchat solution on the market.
CHATBOT WITH CONVERSATIONAL IA
The innovative solution that uses Artificial Intelligence to deliver personalised, efficient and scalable customer service:
✔ Choose which version of ChatGPT you want to use.
✔ Select the creativity level of the chatbot.
✔ Fill the texts with the information the chatbot needs.
✔ Track interaction data.
MAIN USES OF CHATBOTS IN BUSINESS
✔ Improves customer satisfaction by eliminating waiting times.
✔ Reduces the cost of many everyday tasks.
✔ Increases team efficiency.
✔ Frees workers from repetitive tasks that can be done faster with AI.
EVA CHATBOT FEATURES
- Multilanguage
- Configurable without technical knowledge in 5 minutes
- Instant bidirectional translation
- Levels of creativity
- Integration with third parties
- Drag&drop diagrams
- Text feed
- Sending information by email, WhatsApp or SMS
- Analytics
- Implementation in all types of environments: website, CRM, WhatsApp, ERP, calendars and more
2023 EUROPEAN CONVERSATIONAL ARTIFICIAL INTELLIGENCE ENABLING TECHNOLOGY LEADERSHIP AWARD
“Enreach’s conversational artificial intelligence platform is better at dealing with complexity and scalability and, ultimately, much more capable of providing a satisfactory outcome for end customers than competing platforms.”
CONVERSATIONAL CHATBOT FOR CUSTOMER SERVICE FAQs
What is a conversational AI chatbot for customer service?
A conversational AI chatbot is advanced AI software that talks to customers naturally and without the need for intervention from human agents.
Conversational AI chatbots can answer questions and provide assistance autonomously.
What types of tasks can conversational AI bots perform in customer service?
Chatbots can be used for a multitude of customer service tasks:
- Answering frequently asked questions about products, services or contract conditions, shipments, etc.
- Carry out routine tasks, such as scheduling a visit or making a reservation.
- RSolve common problems, such as changing the address of a shipment, changing the password, providing the PIN and much more.
- RCollect customer information, such as gas reading, order pick-up address, customer details, etc.
- Provide information to customers, such as the status of an order, the available balance, the date of an already scheduled appointment, etc.
How is the chatbot trained?
To train the chatbot, simply provide the information it needs to know in text.
You can then review the conversations it has with customers to make adjustments if necessary.
Is the chatbot GDPR compliant?
Yes, the Enreach EVA chatbot is compliant with EU data protection requirements.
This chatbot has been developed in Europe and complies with the regulations for your business.