INTEGRATE MICROSOFT TEAMS
IN YOUR TELEPHONY

To save time and increase productivity

The main advantage of merging Teams with telephony is that you simplify workers’ daily routine and help them save time on daily tasks. And this translates into an increase in their productivity.

Until recently, it was usual for companies to use Teams for internal communications and have a phone on every table. Every time a customer needs to be called, the phone number is looked up on the computer and dialed on the phone. What if it were just copy and paste? This alone is already a great time saver.

To avoid problems derived from using many apps

If you’re already using a webphone, you’re already saving time on each call. But how many calls have your company missed because someone forgot to turn on the webphone?

The more programs an employee has to use, the more time they spend switching from one to the other. And the more likely mistakes are made.

The best way to avoid this is by unifying external and internal telephony into one single system.

To achieve total mobility and telecommuting

The use of Microsoft Teams, IP telephony and virtual switchboards has expanded tremendously due to the coronavirus for one essential reason: it’s telecommuting-ready.

Companies that previously used conventional telephony have been forced to implement temporary solutions by way of VPNs, call diverts and duplicate systems to get their employees to telecommute.

And many have used the opportunity, and are taking the opportunity, to digitize their business and replace old phone systems with up-to-date systems. As a result, Microsoft Teams has become the world’s leading solution.

With Microsoft Teams, all employees are always ready to telecommute. They only need an Internet connection and a laptop or smartphone to be able to use their phone.

To get all the benefits of the ENREACH switchboard

By using Teams with Enreach you get the best of technology giant Microsoft with the best of a company specialized in business telephony: Teams security and the high performance and customer service that we offer at Enreach.

The Enreach virtual switchboard continues to manage your company’s calls so that everything works as you need. And calls are made from Teams.

It is even possible to simultaneously use Teams, IP phones and Enreach mobile phones.

In the end, what matters is to optimize processes and simplify daily tasks.

There are two types of telephony integrations businesses can do with Teams to use it as a phone:

Direct routing and integration with the virtual switchboard

It has the most demand because it’s the simplest and safest option to implement and the one that offers the most customization options. Besides, it has the support of Enreach, who are in charge of configuring the switchboard and keeping it operative all the time.

Direct routing via SIP Trunk

Teams is connected to the telephony network via a SIP trunk and the default switchboard that comes within the Microsoft telephony module is used. It is quite adequate for companies that already have an in-house telephony tech because he will be responsible for configuring the switchboard, routing calls and ensuring overall correct operation..

The biggest drawback to this system, in addition to the fact that someone with switchboard experience is required to set it up, is that the switchboard itself is somewhat limited, performance-wise.

The integration between telephony (and switchboard) and Teams is very easily done through the Enreach web panel.

From the configuration panel a direct connection is made to Microsoft 365 on which to enter your account data and thus establish a link with Enreach. And once the link is made, the Enreach data is entered to enable the phone.

To enable the phone in Teams it’s necessary to own the appropriate licenses that give access to this functionality. Some licenses include it by default and it’s only necessary to establish the connection with Enreach so that it can be used as a telephone.

The Office 365 E1 and Office 365 E3 licenses require adding the Phone System license, also called Common Area Telephone. The Office 365 E5 license includes the telephone license by default.

• Internal and external calls.
• Chatting and video calls.
• Meetings with colleagues as well as with outsiders.
• Share your screen during a call or meeting.
• Remote control of other computers during a call / meeting.
• Share files.
• Calendar and tasks.
• Caller ID: your phone provider’s number for outgoing calls, and extension number for internal calls.
• You can combine it with virtual switchboard desk phones and mobiles.
• The lines work with the switchboard.