SUPERVISION
ANALYZE THE LEVEL OF SERVICE
AND THE PERFORMANCE OF YOUR AGENTS
Monitor in real time the activity of your Omnichannel Contact Center. Make better decisions based on service level or agent occupancy.
WALLBOARDS AND REPORTS
SO YOU DON’T MISS DETAILS
Improve the productivity of your agents by identifying their level of effectiveness through our reports, wallboards and dashboards.
HELP YOUR AGENTS
IN REAL TIME
Advise them during their calls (whispering), monitor their conversations and distribute calls selectively based on their skills.