Answer 100% of your calls
BOOST YOUR CUSTOMER SERVICE
Use Artificial Intelligence to resolve the most frequent queries or to direct them to the most appropriate agent thanks to Smart Routing. Control and analyze the level of service in real time. Complete the solution with all the phone lines you need.
All your conversations in one place
BECOME OMNICHANNEL
Integrate WebChat within our powerful Omnichannel Contact Center and manage all your conversations from a single place: calls, WhatsApps, emails… Centralize your communications, optimize the work of agents and become omnipresent.
Optimize your communications
THE VOICEBOT WORKS FOR YOU
Give your bot personality! Streamline conversations, reduce costs and optimize the work of your customer service team.
Train your voicebot or connect it with your systems to collect information and automatically resolve the most frequent queries. Redirect all other conversations to the most appropriate agent.
FEATURES
- Personalize your customers’ experience with our voicebot
- Route and manage conversations and reduce wait times
- Type conversations and add notes
- Manage your contacts with our calendar
- Access the history of all your conversations
- Record your conversations and listen to them whenever you want
- Automatically transcribe calls
- Monitor the performance of your agents and advise them during their calls, thanks to whispering
- Analyze the service level and act in real time
- Reschedule calls automatically based on the workload of your agents
- Control calls from your own CRM
DO YOU WANT TO BE THE NEXT
CASE OF SUCCESS?
Our converged solutions
communications help hundreds of companies to
Boost your customer service and your business.
