WHATSAPP: THE CUSTOMERS’ FAVOURITE CHANNEL
Over 35 million users in Spain choose WhatsApp to communicate! The key to great customer service is being there whenever they need you: respond to customer-initiated conversations via WhatsApp, send real-time alerts and notifications, resolve queries instantly, and never miss a sale.
Moreover, switch from chat to voice within WhatsApp without losing traceability, reducing conversation time and increasing first-contact resolution.
UNIFY YOUR CUSTOMER SERVICE CHANNELS IN ONE TOOL
Integrate WhatsApp Business Calling and Chat within our powerful Omnichannel Contact Center and manage all your conversations from a single place:
✔ WhatsApp Chat
✔ WhatsApp Voice (WhatsApp Business Calling)
✔ Telephony
✔ WebChats
WHATSAPP BUSINESS CALLING
Omnichannel Contact Center now allows you to receive calls via WhatsApp:
✔ Reduce costs: the cost of receiving calls through WhatsApp is lower than that of 900 toll-free lines.
✔ Shorten call times: your customers will no longer need to switch agents when migrating from chat to call, as the call can be initiated directly within WhatsApp.
✔ Improve first contact resolution (FCR) and customer satisfaction score (CSAT): switching to voice when complexity and emotion rise makes successful outcomes easier to achieve.
THE CHATBOT WORKS FOR YOU
Automatically reply to WhatsApp messages with a chatbot and guide users according to their needs. Give your bot some personality! Streamline conversations, reduce costs, and optimise your agents’ work.
FEATURES
- Chat and talk via WhatsApp
- Personalize your customers’ experience with our chatbot
- Route and manage conversations and reduce wait times
- Your customers will be able to start conversations directly from your website, through a link or QR code
- Send and receive JPGs, videos, PDFs…
- Personalize your messages with icons and rich texts
- Create quick answers
- Type conversations and add notes
- Manage your contacts with our calendar
- Access the history of all your conversations
- Benefit from the verified company profile and boost your corporate image
DO YOU WANT TO BE THE NEXT
CASE OF SUCCESS?
Our converged solutions
communications help hundreds of companies to
Boost your customer service and your business.
