CUSTOMER SERVICE CHATBOT THAT IS TRUSTED BY
WHY USE EVA CHATBOT
CUSTOMERS EXPECT QUICK AND ACCURATE ANSWERS
CUSTOMER SERVICE TEAMS ARE OVERLOADED
TRADITIONAL SOLUTIONS ARE NOT SCALABLE
CHABOT EVA WITH IA: THE NEW ERA OF CUSTOMER SERVICE
Unleash your team, improve customer experience and increase sales with the most advanced AI webchat solution on the market.
CHATBOT WITH CONVERSATIONAL IA
The innovative solution that uses Artificial Intelligence to deliver personalised, efficient and scalable customer service:
✔ Automatic answers to frequently asked questions
✔ Resolution of simple problems
✔ Intelligent routing of tickets to the right agents
✔ Data analytics to improve the customer experience
BENEFITS OF CHATBOT IN CUSTOMER SERVICE
✔ Improves customer satisfaction
✔ Reduces customer service costs
✔ Increases team efficiency
✔ Frees up agents to focus on more complex tasks
EVA CHATBOT FEATURES
- Multilanguage
- Configurable without technical knowledge in 5 minutes
- Instant bidirectional translation
- Levels of creativity
- Integration with third parties
- Drag&drop diagrams
- Text feed
- Sending information by email, Whatsapp or SMS
- Analytics
- Implementation in all types of channels
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2023 EUROPEAN CONVERSATIONAL ARTIFICIAL INTELLIGENCE ENABLING TECHNOLOGY LEADERSHIP AWARD
“Enreach’s conversational artificial intelligence platform is better at dealing with complexity and scalability and, ultimately, much more capable of providing a satisfactory outcome for end customers than competing platforms.”
CONVERSATIONAL CHATBOT FOR CUSTOMER SERVICE FAQs
What is a conversational AI chatbot for customer service?
A conversational AI chatbot is advanced AI software that talks to customers naturally and without the need for intervention from human agents.
Conversational AI chatbots can answer questions and provide assistance autonomously.
What types of tasks can conversational AI bots perform in customer service?
Chatbots can be used for a multitude of customer service tasks:
- Answering frequently asked questions about products, services or contract conditions, shipments, etc.
- Carry out routine tasks, such as scheduling a visit or making a reservation.
- RSolve common problems, such as changing the address of a shipment, changing the password, providing the PIN and much more.
- RCollect customer information, such as gas reading, order pick-up address, customer details, etc.
- Provide information to customers, such as the status of an order, the available balance, the date of an already scheduled appointment, etc.
How is the chatbot trained?
To train the chatbot, simply provide the information it needs to know in text.
You can then review the conversations it has with customers to make adjustments if necessary.
Is the chatbot GDPR compliant?
Yes, the Enreach EVA chatbot is compliant with EU data protection requirements.
This chatbot has been developed in Europe and complies with the regulations for your business.
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