IA Project Manager – Barcelona

We are Enreach, a European leader in IP telephony and Unified Communications as a Service (UCaaS). Our team of specialists in development, cloud, and realtime communications creates collaborative solutions and convergent services for businesses, including Unified Communications, Contact Center, Virtual PBX, and much more. 

 We are currently looking for an AI Project Manager with expertise in voicebots, chatbots, and conversational AI to drive AI innovation, lead value propositions, manage project delivery, and ensure the quality of implemented solutions. This role combines technical vision, consultative skills, and deep understanding of conversational technologies, generative AI, voice analytics, and knowledge management. 

HOW?

Project Management 

  • Join commercial meetings with clients to identify needs, use cases, and opportunities. 
  • Conduct technical and functional discovery to understand the client’s context, flows, and systems. 
  • Design value propositions, customized demos, and presentations showcasing the potential of voicebots/chatbots. 
  • Create functional architectures, scope definitions, and effort estimations. 
  • Explain technical concepts (NLP, integrations, STT/TTS, LLMs, etc.) clearly to nontechnical profiles. 
  • Participate in RFPs/RFIs and tender documentation. 
  • Lead the implementation of conversational solutions, coordinating technical and design teams. 
  • Ensure proper project management: planning, monitoring, risk control, quality assurance, and communication. 
  • Act as the main point of contact for the client during delivery. 
  • Supervise and validate flows, integrations, testing, and deployments. 
  • Manage expectations, prioritize requirements, and facilitate decisionmaking. 
  • Ensure customer satisfaction and service continuity. 

Optimization & Evolution of Solutions 

  • Analyze bot metrics (intents, disambiguation, NLU performance, timings, selfservice rate, NPS, etc.) and identify improvements. 
  • Run periodic workshops with clients to review results and propose enhancements. 
  • Maintain longterm client relationships to promote upselling and new functionalities. 
  • Ensure that the bot aligns with the client’s business objectives and conversational design best practices. 
  • Implement and optimize speech analytics strategies to identify patterns, detect issues, and improve UX. 
  • Supervise and improve the knowledge base (structure, maintenance, relevance, quality). 
  • Practical understanding of generative AI models and LLMbased assistants. 

WHAT DO WE EXPECT OF YOU?

Education & Experience 

  • Experience in presales, functional consulting, or delivery of technological solutions (ideally conversational AI). 
  • Technical training in Telecommunications Engineering, Computer Science, or similar. 
  • Strong knowledge of voicebot/chatbot platforms: Dialogflow, Rasa, Lex, Watson, Azure, Voiceflow, or others. 
  • Experience in managing technological projects and ongoing client relationships. 
  • Familiarity with API integrations and cloud ecosystems. 
  • Understanding NLP/NLU, STT, TTS, and LLM concepts. 
  • Fluent English for interacting with international teams. 

Technical Skills 

  • Ability to define conversational architectures and interaction models. 
  • Sufficient technical understanding to engage with developers and review deliverables. 
  • Basic scripting knowledge (Python/Node.js preferred). 
  • Competence in metrics analysis and reporting tools. 

Interpersonal Skills 

  • Excellent communication skills and ability to present solutions clearly and persuasively. 
  • Customercentric mindset and consultative approach. 
  • Strong stakeholder and expectation management. 
  • Organization, leadership, and ability to manage multiple projects simultaneously. 
  • Critical thinking and problemsolving orientation. 

Nice to Have 

  • Experience with generative AI agents or hybrid NLU + LLM pipelines. 
  • Knowledge of CCaaS/telephony platforms. 
  • Experience in verticals such as banking, BPO, telco, healthcare, retail, insurance, etc. 

WHAT CAN YOU EXPECT FROM ENREACH?

  • A strategic and stable role (permanent contract) with a direct impact on clients and business growth. 
  • Participation in innovative conversational AI projects. 
  • Opportunities for professional development in consulting, product, or management. 
  • A collaborative environment that values autonomy and encourages contributions that make a difference. 
  • Hybrid work model combining remote flexibility with onsite collaboration at our Barcelona office.

Are you ready to take on the challenge of create contact magic?

At Enreach, we are committed to promoting equality in the workplace. We strive to ensure equal opportunities and actively work to remove any barriers to professional growth and development. It is important to us that everyone feels welcome and uniquely valued, which is why we focus on fostering a diverse and inclusive working environment.

We celebrate our diversity, as it drives creativity, entrepreneurial spirit and innovation ✨

    WE ARE WAITING FOR YOU!


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