SR VoIP Specialist – Barcelona

HOW?

The mission for this position is to deliver top-quality service in resolving incidents reported by Enreach customers.

Your main responsibilities will be: 

• Resolve technical incidents following our quality standards and SLAs. 

• Perform direct interventions at our clients’ premises to resolve incidents. 

• Develop proposals for operational improvements to increase customer satisfaction. 

• Provide second/third-level support for managing complex problems and requests. 

• Act as the technical reference for the support team. 

• Demonstrate a strong customer orientation. 

• Analyze and resolve complex incidents. 

• Drive technological evolution of the platform and services. 

WHAT DO WE EXPECT OF YOU?

• Minimum 5 years of experience in the described functions, performing roles in resolving technical incidents in VoIP or network environments. 

• Degree in Engineering, Computer Engineering, Telecommunications, or similar. 

• Experience in:  

• • SIP, Asterisk, SBCs, WebRTC 

• • Analysis and monitoring tools (Nagios, CheckMK, Grafana) 

• • Firewalls, VPNs, traffic-shaping, SIP-TRUNKING, VLANs 

• • System administration 

• • Network design and administration 

• • MySQL databases 

• • Virtualization technologies 

• • Troubleshooting in a VoIP environment 

• Enthusiasm, curiosity, and ability to work independently, taking responsibility and being proactive. 

Additionally, we will especially value: 

• Certifications in VoIP communications 

• Agile (SCRUM, KANBAN) 

• Knowledge of Public Cloud solutions (AWS, Google Cloud, Azure) 

• Ability to work in a team, strong organizational skills, customer orientation, communication, and problem-solving skills 

• Advanced English (C1) 

WHAT CAN YOU EXPECT FROM ENREACH?

• A team that creates wonders, values people through innovation and continuous improvement to keep growing together. 

• A stable project with a permanent contract and flexible benefits (meal vouchers, transport, childcare, health insurance). 

• Flexible schedule with intensive Fridays. 

• We embrace a hybrid organizational model that combines the flexibility of remote work with in-office presence, fostering team cohesion 🏡.

• At Enreach, we work with an organizational model based on Holacracy, promoting autonomy and individual responsibility, encouraging collaboration, transparency, and self-management to achieve common goals. 

• Modern, centrally located offices, bright and open, without walls or offices separating roles or departments. 

• A large office space with relaxation areas, arcade machine, coffee, tea, and fruit available every day. 

• A tailored career plan, with training focused on your areas of improvement and specialized in Masvoz products and services. You will also have access to online technology courses. You choose what, when, and how to learn! 🎓 

• Activities throughout the year: team building, coaching, and much more! For example: Our Challenge Day! One day a month is dedicated to solving a real need as a team through research and consensus.

Will you join the great challenge of creating contact magic? 🚀 

At Enreach, we are committed to promoting equality in the workplace. We strive to ensure equal opportunities and actively work to eliminate any barriers to growth and professional development. It is important to us that every person feels welcome and uniquely valued, so we focus on fostering a diverse and inclusive work environment.  

We celebrate our diversity, as it promotes creativity, entrepreneurial spirit, and innovation. ✨