Overcoming the fear of moving your telephony to the cloud

At present, the degree and rate of penetration of Cloud Computing in Spain are unstoppable. The implementation of intelligent phone systems in the cloud represents great benefits in terms of cost savings and flexibility for all kinds of companies, also allowing them to respond more efficiently and effectively their customer’s calls.

Benefits of cloud computing

Hiring a virtual PBX the company will benefit from five key advantages:

• Low costs of implementation and maintenance. Unlike traditional PBX, the virtual PBX does not require a large investment or maintenance costs, because it’s the provider who takes care of these issues.

• Easy and fast installation and configuration. With the virtual PBX is not necessary to perform a complex cable installation; calls are transferred to the cloud using VoIP technology, so they can be easily managed from anywhere just having a computer with Internet access.

• Flexibility and scalability. Cloud PBX adapts to the needs of the business while you can enlarge or reduce the number of extensions contracted at any time without having to purchase or make facility modules.

• Increase in productivity. Phone functions can be integrated with advanced business applications. For example, the agent can have all the information on the screen, incoming calls can be routed always to the right person, etcetera. Thus, productivity increases and the quality of customer service is also improved because he does not have to wait or repeat data collection processes.

• Helping mobility. The VoIP phone system into a virtual PBX can integrate the mobile phones of a company as if they were an extension. Thus, the agent can continue its work regardless of the place where he is.

Making the best choice

Losing the fear of moving your telephony to the cloud not only is about knowing its many advantages, but also in making the right choice. Thus, when choosing between one or another virtual PBX provider, you should check explicitly that the service offers the following elements:

• Intuitive interface and easy to use to speed up processes and reduce the possibility of failure.
• Advanced features such as virtual agents or intelligent routing.
• BYOD solutions that facilitate mobility.
• Fast and complete analytical tools.
• Integration with other technological solutions already implemented previously in the company.
• Encrypted calls to ensure privacy of communications.

And when several options offer all of the above, the final test that will ensure you are choosing the best virtual PBX for your company consists of:

• Checking that the provider is licensed by the CNMC and is not a reseller of telephony.
• Ensuring that the contract supplier guarantees a ‘Service Level Agreement” (SLA) minimum of 99.9%.

Knowing the benefits of a virtual PBX, and following the steps that ensure the best possible choice of provider, there is no reason for companies, whatever their size, use obsolete systems to serve its customers. For this reason, there are more large, medium and small companies that, regardless of its turnover, opt to replace their traditional PBX by virtual PBX, taking advantage of its many advantages.