1 min
The new functionality in the supervisor module of the Cloud Contact Center service of masvoz consists of an improvement that allows users with Interactive Supervision privileges to change the status of the agents from the Control Panel Supervision module.
To do this, one should follow the following steps:
- Select the Agent.
- Select the status to which we want to change.
- Apply the new status by clicking the “Change status” button.
Focus your efforts on your campaigns
The Cloud Contact Center by masvoz is a complete telephone customer services platform that combines the advantages of the cloud with the power and features of advanced communications:
- Easily manage large flows of incoming and outgoing contacts with flexibility and efficiency.
- Maximize the results of your campaigns thanks to its high performance and advanced configuration, call management, monitoring and reporting tools.
- Optimize your resources, save unnecessary investments in equipment or long deployments and minimize your telephony costs thanks to cloud technology and IP telephony.
- Simplify the management and use of your contact center through the control panel, an easy-to-use and accessible tool 24/7 from any device connected to the Internet.
Subscribe
Ask for a demo