1 min
For more than 17 years, Unisono Group has been a benchmark in the Contact Center BPO industry and is recognized in the market as a pioneer in technology and innovation. Focused on improving the customer experience in all areas of relationship: multi-channel contact center, Business Process Services (BPS) and consulting, Unisono seeks to generate layers of value in all business processes within the relationship with its customers.
Due to the large number of clients, the high volume of calls and the specifics of each of the projects of its call center, Unisono needed to have a global, flexible and advanced phone numbering service to respond to the needs of each client.
Phone numbering with added value
In order to continue offering its customers a high quality service in line with the current digital transformation, Unisono needed a strategic partner that would provide the necessary technological tools.
The phone numbering in the cloud of masvoz allows access to a control panel which the specific requirements of each service can be configured: hourly telephone assistance conditions, welcome voice calls, IVRs, voice mailboxes…
“The phone numbering of masvoz gives us an important added value: the constant ability to adapt to each new scenario, the agile and direct contact, the flexibility to adjust to the needs and to fulfill the high quality that our customers demand,” explains Javier Rincón, CTO of Unisono Group.
Manage more than 1 million calls per year
At present, masvoz provides Unisono Group with more than 70 active numbering services, including commercial numbers 900, 901 and 902; and national and international geographic numbers, with which they manage more than 98,000 calls per month, which is equivalent to more than 1 million calls per year.
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