4 min
IP telephony offers many advantages for businesses and has already replaced traditional landline telephony in Spain. In this post, we explain the 17 main reasons why companies are adopting IP telephony.
Today, virtually all businesses use IP telephony, although some may not realise it because they have subscribed to the service through traditional telecom providers rather than working directly with a specialist IP telephony operator for businesses.
In short, IP telephony provides businesses with the same capabilities as conventional telephony (phone numbers, calls, extensions, etc.), but uses the internet instead of a dedicated telephone line. Its main advantages are cost savings and advanced features:
Advantages of IP telephony
1. REDUCES FIXED TELEPHONY COSTS
The line rental is significantly cheaper with IP telephony, which is a major advantage. You can save up to 80% on monthly landline costs.
2. ENABLES REMOTE WORK AND MOBILITY
Remote working is now standard in most companies, whether partially or fully. IP telephony has played a key role by allowing employees to access their business phone from home.
There are several ways to use your office phone remotely: IP telephony can be used with Teams or Enreach Contact, business communication apps available on both desktop and mobile. Other options include using a softphone, an IP phone or a mobile integrated with a virtual PBX.
3. ALLOWS YOU TO USE YOUR LANDLINE NUMBER ON YOUR MOBILE
With IP telephony, you can use your landline number on your mobile via an app. This means you can receive office calls on your mobile from anywhere.
You can also make calls from your office number while using your mobile when you are away from the office.
4. INCLUDES ARTIFICIAL INTELLIGENCE FEATURES
IP telephony lines are no longer just a way to communicate remotely — they now include increasingly advanced features. The latest include AI-powered personal assistants, such as Shomi, which can answer calls on your behalf and identify the reason for the call, allowing you to decide whether to take it.
One of the most widely used AI features is the ability to generate call summaries and a list of agreed actions, as well as send them directly to your email.
This is particularly useful when employees take calls while on the move and cannot take notes: it captures everything for them so nothing is missed.
5. ENABLES MULTI-PARTY CONVERSATIONS
You can hold conversations with multiple participants at the same time through conference calls.
6. CENTRALISES VOICEMAIL MESSAGES DIRECTLY IN YOUR EMAIL
With IP telephony, voicemail messages can be sent directly to your email inbox. Each time someone leaves a message, you receive an email notification with the recording attached.
7. ADAPTS TO YOUR BUSINESS HOURS
Business lines should align with your working hours. Whether used on a desk phone, app or mobile, you can set schedules to avoid being disturbed outside working hours. Calls can be directed to voicemail or forwarded to another colleague.
8. ENABLES AFFORDABLE INTERNATIONAL CALLS
Companies that frequently make international calls can achieve significant savings, as calling abroad is much cheaper. Some providers, such as Enreach, even include European destinations in their flat-rate plans.
9. MAKES OFFICE RELOCATION OR EXPANSION EASY
If you move office or open new locations, you can continue using your landline instantly without additional setup or installations all you need is an internet connection.
10. NO INSTALLATION OR TECHNICIAN REQUIRED
This makes the process much faster, as there is no need for a technician to visit your premises to activate the service.
With IP telephony, setup is immediate. Once you subscribe, you receive the necessary details to start using your number on your devices.
11. ALLOWS YOU TO KEEP YOUR EXISTING NUMBER
With IP telephony, you can keep your current phone number through number porting, often at a fraction of the cost.
The process is the same as switching between traditional providers.
12. MAINTAINS A SIMPLE USER EXPERIENCE
Another advantage is that making and receiving calls works exactly as it does with traditional telephony (with the added benefit of lower costs).
Although the technology changes behind the scenes, the user experience remains familiar: calling, receiving calls, transferring and using extensions all remain intuitive.
13. ENABLES INTERNAL CALLS AT NO EXTRA COST
In many platforms, calls between users within the same company are treated as internal, improving daily communication and reducing operational costs.
14. ENABLES MORE PERSONALISED CUSTOMER SUPPORT
IP telephony providers are often smaller than traditional telecom operators, which means customer support tends to be more personalised. You may even become familiar with specific support agents over time.
15. INTEGRATES WITH OTHER BUSINESS TOOLS
A key advantage for many companies is the ability to connect telephony with platforms such as Microsoft Teams, CRM systems, Microsoft 365 or corporate directories. Enreach offers telephony integration with Teams.
16. ENSURES BUSINESS CONTINUITY IN CASE OF OUTAGES
In the event of incidents such as power cuts or internet disruptions, IP telephony can continue to operate via mobile apps using 4G/5G connectivity, or calls can be redirected to mobiles, other users or alternative locations. This helps your business remain reachable at all times.
17. PROVIDES REAL-TIME CONTROL AND MANAGEMENT
Online administration is one of the major advantages of IP telephony. From a dashboard, you can review calls, manage users, activate call forwarding, monitor queues, adjust rules and adapt the system to your business needs.
CONCLUSION
IP telephony is no longer just an alternative to traditional telephony: it is the foundation of more flexible, scalable business communications, better suited to hybrid working. It enables companies to reduce costs, improve customer service, integrate communications with other tools and provide teams with the mobility they need.
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