3 features of virtual PBX that leading businesses are taking full advantage of

Level: Beginner

Did you know that 90% of technology leaders have stopped buying physical equipment for their business communications? The “always on” habit and the hybrid working trend have changed the way we work.

As a result, we are seeing more and more virtual PBX providers, and well-known companies in the IT world are diversifying into the telecommunications sector.

Every organisation has its own requirements, but there are some features that make life so much easier that we can’t ignore them. Here are three of them:

1. MAKE CALLS FROM YOUR COMPUTER

A virtual PBX allows us to turn any device with an internet connection into a phone. Whether it’s a Windows, Mac or Linux system, we can manage all our calls through a local installed program or a website page.

If users have other devices in addition to their computer (an IP phone, a mobile phone or a tablet), they can always choose which device to use to answer an incoming call.

2. INTERNAL CHAT & VIDEO CALLS

PBX systems are no longer just about voice; they now include other channels such as video & chat.

Rather than incur the cost of a collaboration programme licence and a PBX subscription, the most advanced solutions allow us to unify all services under one software.

As well as reducing costs, we can also benefit from synchronising offline and online timelines. For example, if an employee is on a call from a fixed line, they will appear as ‘busy’.

3. INTEGRATING THIRD-PARTY APPLICATIONS

Departments that have the most contact with suppliers and customers (sales, accounting, technical support, etc.) can benefit from receiving a pop-up with information about the caller, viewing the previous interaction history and making notes about the call without leaving the CRM or ERP.

For the rest of the areas, there are also integrations that allow us to edit documents online without changing applications and extract data for reporting on switchboard performance.

WHAT FEATURES DOES YOUR BUSINESS NEED?

The PBX should adapt to the business, not the other way around. We have to stick to our list of features and find a supplier that can deliver them all. In the meantime, our direct line to our experts is always open.