Smart Mobile by Enreach brings artificial intelligence to mobile telephony

Have you ever stopped to think about how much information gets lost during a phone call?

Now that we’re using our personal mobiles for work, especially outside office hours, conversations with prospects, clients, and suppliers are taking place in environments with zero traceability.

Imagine the first call between a potential customer and your company is made on a mobile phone. The sales representative who answers it may not take note of the customer’s needs due to a lack of time or simply out of habit. Could this affect your business? Absolutely.

Thousands of business calls are made on mobiles every day. If what’s discussed isn’t recorded, it’s easily forgotten. Even if it is written down somewhere — on paper or digitally — only the person who wrote it has access to it.

This makes it harder for a colleague to follow up on a lead while someone is on holiday, and it also forces the customer to repeat themselves. In those crucial first conversations, when trust and brand recognition are still being established, first impressions really do count.

According to a Salesforce report, 57% of professionals feel they lose critical information in every business call.

Losing visibility of a business call doesn’t just affect your team or sales; it impacts departments such as marketing, product and customer service.

As in the film ‘The Butterfly Effect’, seemingly small decisions, such as not taking notes after a call, can have a surprisingly large impact.

To help companies gain full visibility of every business-related call, we have launched Smart Mobile: the world’s first mobile phone plan with built-in artificial intelligence that automatically analyses and summarises your calls.

SMART MOBILE BY ENREACH IS REDEFINING MOBILE TELEPHONY FOR BUSINESS

Can you believe that business mobile plans haven’t changed much since the ’80s? Until now, they’ve always been the same: unlimited calls, text messages, data and roaming.

We firmly believe that your business deserves better.

That’s why we created Smart Mobile: a solution that builds AI directly into the SIM card. The result? You can enjoy powerful features straight away:

1. AUTOMATIC CALL RECORDING

This is perfect for banks, for example, where calls must be recorded by law. Now, they can remain compliant even when using a mobile phone.

With Smart Mobile, your teams can make and receive business calls on their smartphones, safe in the knowledge that every conversation is automatically recorded and uploaded to your CRM. If the call involves an existing lead or customer, the recording is attached directly to their profile.

2. AUTOMATIC TITLES AND SUMMARIES

Our AI transcribes the call in real time and generates a title and summary automatically once it ends. Both are sent straight to your CRM and are linked to the relevant customer or lead.

This means professionals don’t have to waste time taking notes or performing repetitive administrative tasks that, according to a McKinsey study, account for 30% of our working day.

3. TASK AND ACTION DETECTION

In addition to generating titles and summaries from the call transcript, Smart Mobile also analyses the conversation to extract any action points.

For example, if the sales representative agrees to send an offer by email and arrange a meeting before the end of the week, this information is extracted and recorded.

Our AI will create a list of these tasks and email them to the professional, ensuring that nothing is forgotten.

4. CALL EVENT NOTIFICATIONS

Our AI-powered mobile solution can integrate with any external system and send —via API or web service— three key call events:

Our AI-powered mobile solution can integrate with any external system and send three key call events via API or web service:

• When the call starts (i.e. when the ringing begins).
• When the call is answered, marking the true start of the conversation.
• When the call ends, i.e. when the phone is hung up.

THE BEST OF SMART MOBILE BY ENREACH

Our AI-powered mobile solution is designed to suit the way businesses and professionals work today.

1. NO NEED TO INSTALL ANY APPS

Although there are apps that let you record calls or use speech analytics, it’s often not possible to install apps on devices, especially personal smartphones.

That’s why we’ve embedded AI directly into our SIM cards. As soon as the phone is connected, every business call can be recorded and/or transcribed, and the data sent straight to the CRM.

2. PRIVACY GUARANTEED

It’s common for professionals to use their personal phones for work calls, particularly outside of normal working hours. However, the reverse is also true: some people receive personal calls on their work mobiles. Either way, these situations make it difficult to record and analyse calls without breaching privacy.

That’s why we’ve designed Smart Mobile with two complementary layers of protection.

• A configurable exclusion list: you can define which numbers are automatically excluded from recording or transcription.
• Smart personal call detection: if the AI detects early on that the call isn’t work-related, it automatically stops recording.

This means professionals can use the same device for work and personal matters with peace of mind, safe in the knowledge that only business calls will be analysed. All of this is done in compliance with GDPR, including notifying the caller that the conversation may be recorded.

SMART MOBILE BY ENREACH MEETS THE NEEDS OF EVERY INDUSTRY

We developed this solution with the real needs of sectors such as real estate, banking, recruitment agencies, logistics, consultancies, and technical support in mind.

1. SMART MOBILE FOR REAL ESTATE

Home hunters typically browse a website, leave their contact details and wait for an agent to call them back. Everything discussed during that call could provide valuable insight to help close the deal.

• Which area they prefer
• Desired square footage
• Number of bedrooms
• Whether they have pets or not
• Ideal price range

Rather than trying to remember everything or taking notes, professionals can focus on actively listening and being present during the call.

2. SMART MOBILE FOR FINANCIAL SERVICES

Banks are required to record all conversations, regardless of the device used. That’s why a solution like Smart Mobile, which enables calls to be recorded and logged even on mobiles, opens the door to more flexible ways of working.

3. SMART MOBILE FOR RECRUITMENT AGENCIES

Recruitment professionals spend much of their day on the phone talking to candidates, partner companies and employees, often using their personal mobile phone.

With Smart Mobile, nothing gets lost. All commitments made during the call are summarised and sent straight to the professional’s inbox.

• Call the candidate tomorrow
• Send the contract before the end of the day
• Check terms with finance
• Book a follow-up interview with the Team Lead

4. SMART MOBILE FOR LOGISTICS COMPANIES

Delivery drivers spend their day on the road and are often the only people who have direct contact with the end customer. They’re the ones who call if an address is wrong, no one is home, or there is a delivery issue.

The information shared during these calls is incredibly useful, not only for improving processes, but also for optimising delivery routes and identifying new service opportunities.

5. SMART MOBILE FOR CONSULTANCY FIRMS

Partners, consultants and account managers often spend much of their time away from their desks, whether that’s in client meetings, on site visits, at trade shows or working remotely.

Full traceability of these calls means that they no longer need to take notes or try to remember every detail.

6. SMART MOBILE FOR TECHNICAL SUPPORT

When a technician is sent out to resolve an issue, many important decisions are made over the phone, such as confirming availability, rescheduling appointments or approving estimates.

With Smart Mobile, all of these calls are automatically logged and summarised in the CRM. This means office staff can stay up to date in real time without having to wait for updates from the field.

This saves time on admin and improves speed and coordination.

STOP LOSING CALL VISIBILITY WITH SMART MOBILE BY ENREACH

For years, we’ve assumed that mobile calls couldn’t be tracked, analysed or shared. That’s no longer the case.

With Smart Mobile, you can finally gain complete visibility of every business conversation. The impact is huge: admin after calls is removed, team coordination is improved, and you can respond faster, more accurately and more personally to clients, leads and partners.

Artificial intelligence now fits in your pocket, changing the way you work, communicate, and make decisions.

TRY SMART MOBILE BY ENREACH