Watium Case Study: Smart Telephony For An Electric Power Company

Watium is an electric power trading company that helps its customers optimize their energy consumption. The formula of its success lies in its business philosophy based on personalized attention, as well as offering savings in electricity bills for each client. Watium is also a company committed to the environment, since it only sells ‘green energy’ from renewable sources.

With a deep knowledge of the market, Watium offers its more than 40,000 clients a service of the highest quality and has multiple customer profiles (food chains, hotels, individuals, companies, public bodies…); although its greater specialty resides in the group of administrators of estates.

Maximum Telephone Accessibility Thanks To Commercial And Geographic Numbering

To handle incoming calls from its customer service center, Watium contracted the commercial numbering of masvoz. Thanks to this service, users can call the energy company to answer their questions from a 900 line and, therefore, completely free of charge.

A ‘Customized’ Virtual PBX

The Virtual PBX service was also implemented in the cloud adapted to Watium’s needs, with 37 telephone extensions that not only improved communication between the company’s different headquarters, but also within its facilities among its employees.

In addition, masvoz Virtual PBX allows unlimited recording of calls that can be accessed from any device connected to the Internet through a simple control panel, and obtaining statistical data that enable the continuous improvement of customer service of the company.

21,000 Calls Answered And Issued Per Year

Thanks to the Virtual PBX and the masvoz geographic and commercial numbering, Watium handles 21,000 calls a year from both customers and suppliers and with a minimum waiting time.

In total, around 70,000 minutes of calls per year in which the satisfaction of the clients served is of the utmost importance.

“masvoz has provided us with fast, efficient and close attention. Its services in the cloud have allowed us to save on our telephone expenses and meet the expectations of our customers and suppliers,” explains José Carlos Aguilar, Commercial and Marketing Director of the company.