Customer Service Agent – Barcelona (Hybrid)
✨Meaningful human contact makes life magic!
Enreach is a company that adds value to its customers and believes in the professional development of people.
We are market leaders in IP telephony and Unified Communications as a Service (UCaaS) in Europe. Thanks to our team of specialists in development, cloud, and real-time voice and video communications, we develop and make available to our customers a complete portfolio of collaborative technologies and converged telecommunications services for businesses (Unified Communications, Contact Center Services, collaboration, Virtual Switchboard, SIP Trunk, etc.).
We trust collective leadership and build our project on closeness, flexibility, respect, and innovation.
We would love for you to join us in this growth and integration process by joining our team of experts in our Barcelona office.
As a Customer Service Agent at Enreach, your mission will be to analyze, resolve, and, if necessary, refer customer queries and incidents in order to provide personalized and effective service.
HOW?
As part of the Operations team, you will be responsible for:
- Receiving customer requests through various channels (phone, email, etc.).
- Managing configurations.
- Managing queries and incidents, carrying out the following functions:
- Analyzing information.
- Identifying and managing the type of query or incident.
- Taking actions required to maximize customer satisfaction.
- Determining if specific technical treatment is required.
- Informing and confirming the resolution with the customer.
- Registering the established solution and informing the customer of its resolution.
WHAT DO WE EXPECT OF YOU?
- You bring a minimum experience of 3 years as part of a Customer Service team; experience in technological sectors is valued.
- You are familiar with the use of CRM or specific incident management programs, with a high proficiency in Excel.
- You are a resourceful, persistent person with good communication skills.
- That you are a team player, with a clear customer orientation and a spirit of continuous improvement.
- That you have an interest in learning about the portfolio of technological services.
- You can communicate in English at a professional level: we are part of an international group and want you to bring your vision to the team.
WHAT CAN YOU EXPECT FROM ENREACH?
- Having a competitive salary in the sector 💵.
- Being part of a team that works wonders, empowers, and values its members through innovation and continuous improvement to grow together 💪📈.
- A stable project, with a permanent contract and customized compensation through restaurant vouchers, transportation, daycare, and health insurance 🚑👪🚈.
- Intensive Fridays 😄.
- Embracing a hybrid organizational model that combines work-life balance facilitated by remote work and in-person collaboration, fostering team cohesion 🏡.
- Holacracy: an organizational form where authority and decision-making are distributed horizontally, and each person is responsible for self-managing their work to achieve common goals 🚀⭕️.
- Central and modern offices, bright, without walls or offices separating different roles or departments.
- A spacious office with a relaxation area, arcade machine, coffee, tea, and fruit available every day ☕️ 🍏 👾 .
- A tailored career plan, with focused training in your areas of improvement and specialized courses in products and services. You will also have access to online technology courses. You choose what, when, and how to train! 🎓.
- Activities throughout the year: team building, coaching, and much more! An example? Our Challenge day! A day each month dedicated to solving a real need as a team through research and consensus among all 💭.
Are you ready to join the challenge of creating magic through contact? 🚀