2 min
Masvoz to participate as exhibitor at the XVIII Edition of the EXPO Relación Cliente fair, a meeting point for the Customer Relations and Contact Center sector in Spain, which will take place in Madrid next 7-8 October.
Over 1,800 visited last edition of the event, where participants have the chance to analyze the trends that shapped the customer service sector during the year and those emerging in the future during the several acts, conferences and workshops organized for the occasion.
Masvoz will carry the latest versión of its cloud contact center to the event, which includes several novelties aimed to improve agents and supervisors productivity and eficiency. The company is committed at offering maximum flexibility and an increased user usability.
The most flexible Cloud Contact Center
The latest version of Masvoz cloud-based contact center offers the possibility to make calls via the browser thanks to its integration with WebRTC with no need to install any additional software. With the new webphone, agents can receive and manage calls from any computer connected to the Internet just using the help of headphones.
Two other features are added to this novelty, which are designed to facilitate and optimize the work of the telephone agents: the typification of calls and automatic rescheduling. Along with these features, Masvoz presents a new version of its control panel developed using the HTML5 standard to provide multi-device access to supervisors, who will be able to make decisions in real time from any mobile phone or tablet connected to the Internet, and provide a more efficient service.
Another novelty introduced by Masvoz new customer service platform is active supervision through a real-time conversation monitoring system with the option of whispering, with which it will be possible to ‘snitch’ the management of calls in progress; and reallocation of calls service between agents.
Accessible innovation
Masvoz has been a pioneer in providing telephone services and solutions and corporate communications for companies under a cloud pay per use model. Its Cloud Contact Center solution can easily and intuitively handle large volumes of incoming and outgoing calls through advanced configuration, management, monitoring and reporting tools.
Masvoz will be be in the stand B04 at EXPO Relación Cliente at the Santiago Bernabeu stadium in Madrid.
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