1 min
masvoz participate as an exhibitor at the 12th meeting Call Center + CRM Solutions to be held at IFEMA in Madrid on days 1, 2 and 3 December, where it will have the opportunity to present the advantages of its Virtual System Agents ( Virtual ACD ). With this advanced service, masvoz offers Customer Care Centers all the advantages of having a complete system call distribution (ACD), without having to make any investment in equipment procurement and licensing agents.
The ASP model in which the solution is based masvoz, allows agents to connect to the ACD from any location that has an Internet connection and a telephone line, which can be fixed, mobile or IP, national or international. To do so, the agent will use a web application through which you can change your status, transfer calls to other agents, establish the contacts and see a list of answered calls.
Similarly, supervisors and managers of the Customer Service Center shall have an advanced profile that allows them to see in real time the status of agents and queues, view the details of incoming calls and listen to conversations by agents to audit the quality of service. And thanks to a complete and intuitive management tool online, they can also create new groups of agents, modify the size and behavior of the queues, and apply to the various campaigns all logic intelligent routing available in the Control Panel of masvoz .
A group of professionals from masvoz will be available to visitors to the show for demonstrations on-line services and advise on the best options for Customer Service.
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