2 min
Companies are looking for new ways of communicating with their customers, facilitating a more agile, fast, simple, free and adapted to the current use of new technologies by users. What can be easier than clicking and talking?
Click&Talk is a service that allows users of your website to speak to your customer service center in one click, using your own web browser in any country, without the need for headphones or additional devices and without having to install any plug-ins or application. With the simplicity and efficiency of the smart telephony of masvoz.
Click&Talk is based on WebRTC (web real-time communications), the technology that is revolutionizing communications. The WebRTC standard turns web browsers into real-time streaming audio and video applications, and is already supported by 80% of browsers used by Internet users. Click&Talk offers default alternatives for incompatible browsers, ensuring 100% connections.
Click&Talk: What are the advantages of this new service?
- Savings of 80% in free calls to the call center
It offers a new free and simple communication channel complementary to the toll free numbers, open 24/7 and worldwide. Keep offering zero cost calls to your users, but save up to 80% on the costs of these calls.
- Immediate service, easy to set up and quick to activate
With the simplicity of smart telephony services. Just add the Click&Talk service in your own web by inserting the code, deciding how and where you want to answer incoming calls, and configure in a click the various functionalities of the service.
- Improve your business intelligence
Configure and manage all the information of the service accessing your control panel when you need it, wherever you are and any device connected to the Internet. Restrict calls by country and extract statistics and service expense. In addition, you can call-tracking the calls made through Click&Talk with your web analytics tool. Therefore, you will be able to measure and quantify the results at all times.
- Complete solution for professional telephone assistance
Click&Talk integrates natively with Cloud Contact Center, the cloud service for customer service. The calls of the users are directed to the call center, in the same way that the calls are directed of any line or phone numbers. Through Cloud Contact Center, agents and supervisors manage calls and telemarketing campaigns with an advanced and flexible tool.
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