How To Transform Business Customer Service This Summer?

In summer, consumers change their habits and enjoy more relaxed nightlife plans, while many companies reduce their activity and give their employees vacations, which can create a greater workload for those who remain active.

This can lead to the abandonment of important aspects, such as customer service, whose satisfaction rate decreases by 45% in the summer, according to the American Customer Satisfaction Index. Businesses need to be aware that maintaining adequate quality of customer service is crucial, as consumers continue to face issues and complaints, and any oversight could lead to customer loss. In this sense, for the tourism sector, maintaining excellent customer service management during the summer is key to success, since it is a period of high demand and activity.

How To Transform Business Customer Service This Summer?

Aware of this context, since Monday, July 24, Enreach, a European provider of convergent communications solutions for companies, has launched a special promotion aimed at all companies seeking to optimize their communication services during the summer season. This exclusive offer includes free quotas for the Virtual PBX and Omnichannel Contact Center services, as well as the possibility of contracting mobile lines at no additional cost.

1) The Enreach Virtual PBX allows you to automate call management, unifying lines and extensions, reducing waiting times and ensuring that no call is lost. This tool simplifies telephone management, providing greater control and efficiency in customer service.

2) Enreach’s Omnichannel Contact Center allows customers to contact companies from their preferred channels, which includes the possibility of resolving their queries through Artificial Intelligence and being connected with the most appropriate agent thanks to the Smart Routing system. For agents, the management of all conversations is simplified in a single web application, providing a comprehensive view of all interactions. At the same time, those responsible for the company can monitor the level of service offered in real time and analyse the results to make the right decisions. The highlight of this Omnichannel Contact Center lies in its intuitive control panel, which allows you to configure every detail according to the specific needs of each business, guaranteeing complete customization adapted to your objectives.

3) Incorporate free mobile lines, providing the flexibility and mobility necessary to stay connected with clients and teams during the summer season. It should be noted that these rates stand out for including features similar to office telephones and allow them to function as one more extension within the PBX. This differentiating offer provides companies with greater advantages and functionalities in their communication.

“Summer is a time when some companies relax and believe that some services such as customer service are not so necessary, but they are wrong. With this promotion, the most important in our history, our objective is to help companies maintain exceptional customer service during the summer season, automating call management and facilitating communication through preferred channels, while taking advantage of Artificial Intelligence and Smart Routing for a personalized and efficient experience,” concludes Carlos Jiménez, Commercial Director of Enreach.