Why use 900 lines for customer service

Level: Beginners

When we think of numbering for call centres, we always think of 900. Traditionally, customer service teams work with header numbers that start with these three digits. But why?

Here are four reasons why using a 900 line to help your customers is beneficial:

1. IT’S MANDATORY FOR THE VAST MAJORITY OF COMPANIES

Companies that provide basic services of general interest are required by law to have a 900 number for customer service.

And those companies that receive calls from individuals with whom they have a contract must have a 900 or alternative geographical number for them.

2. IT ALLOWS YOU TO HANDLE LARGE VOLUMES OF CALLS

There is no limit to the capacity of a 900 number to handle incoming calls.

Furthermore, when combined with advanced customer service software, you can incorporate prompts, schedules, queues, IVR and redirects to help you better manage your traffic.

3. IT INCREASES THE NUMBER OF INCOMING CALLS

Unlike 901 or 902 numbers, these numbers are completely free to callers. This makes customers more likely to call.

They are also a sign of trust and a sign of a company that is accessible.

4. IT GIVES THE IMAGE OF A NATIONAL COMPANY

It doesn’t matter if your business is large or small, a 900 number gives the impression of a national presence. Unlike local numbers, customers won’t associate you with a particular province.

Do you have any questions about lines or would you like to order a 900 number? Contact our team of experts on +34 900 670 750 or fill the form bellow.